You are on Introduction. Skip to the next section.

Introduction

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• Cinema Information View
  • The cinema has 3 screens in total.
  • Screens 1-3 has/have stepped access.
  • There are no screens with designated seating for disabled visitors.
  • There is not a premium large screen format (isense) available.
  • Advanced bookings are available.
  • Concessions are available.
  • Tickets are free for companions/carers.
  • Visitors can use the Cinema Exhibitors Association Card at the cinema.
  • Some films are rotated between screens.
  • Assistance dogs are welcomed in the cinema screens.
• Additional Information View
  • For more information on this cinema including opening times and film screenings please click here (new tab).
  • There is a Live Chat service available on the ODEON website.

You are on Audio Description, Subtitles and Autism Friendly. Skip to the next section.

Audio Description, Subtitles and Autism Friendly

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• Audio Description and Screen Hearing Enhancement System View
  • Some films can be audio described.
  • Headsets are used for the audio description.
  • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
  • The body packs/headsets/neck loops are used for both channels.
  • The audio description equipment is collected from the box office or a member of staff in the cinema foyer.
  • Staff are trained to issue equipment.
  • All screens is/are used for audio description.
• Subtitled Screenings View
  • Some subtitled screenings are available.
  • There is/are a minimum of 2 subtitled screening(s) per week.
  • Subtitled screenings are available on selected days of the week.
  • Subtitled screenings are available on Thursday evenings and Sunday afternoons.
  • Subtitled screenings are available at peak times only.
  • Screens 2 or 3 is/are used for subtitled screenings.
• Autism Friendly Screenings View
  • Autism friendly screenings are not available.

You are on Getting Here. Skip to the next section.

Getting Here

• The cinema is located in the centre of Bristol, on the corner of Union Street and Nelson Street in the Shopping Quarter, approximately 1 mile from the end of the M32.
• The cinema does not have its own designated car park.
  There are on street Blue Badge bays on Union Street.
  The adjacent Galleries Shopping Centre has a multi-storey car park available for public use.
• For more information on parking at the Galleries Shopping Centre please click here (opens new tab).
• There is a bus stop within 150 metres of the cinema.
• The nearest bus stop to the cinema is the Union Street bus stop, which is approximately 30m away.
  This bus stop is served by the 2A, 50, 50A and 90 routes.
• For more information on bus routes, timetabling and tickets please click here (opens new tab).
• The nearest Railway Station is Bristol Temple Meads.
• Bristol Temple Meads Station is approximately 1.3km (17 minute walk) from the cinema via Temple Back East and Castle Park.
  The station is served by the Great Western Railway, CrossCountry and South Western Railway services.
• For more information on timetabling, ticketing and routes please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the accessibility webpage on the Odeon website please click here (new tab).
• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.

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• Help and Assistance View
  • There is not a member of staff trained in British Sign Language, please phone the venue in advance for more information.
  • Staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
• Additional Contact Details View
  • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
  • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
  • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
  • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
  • The email address for the Cinema Exhibitors' Association (CEA) Card is [email protected].
  • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.

You are on Public Parking (Provided by Bristol City Council). Skip to the next section.

Public Parking (Provided by Bristol City Council)

• There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
• The on street Blue Badge parking bay(s) is/are located on Union Street.
• There are not parking charges for the on street Blue Badge parking bay(s).
• Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
• Free parking for Blue Badge holders is for 3 hours only.
• There is a car park for public use within approximately 200m (219yd).
• The public car park is located on Newgate Street.
• The name of the car park is The Galleries.
• There is not a/are not clearly marked drop-off point(s).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

• The surface of the approach is block paving.
• The approach surface is uneven in places.
• There is a ramp/slope on the approach.
• The ramp/slope is permanent, has a slight gradient and has no handrails.
• There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• The entrance area/door is clearly signed.
• There is stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 148cm.
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• There is not a/are not handrail(s) at the step(s).

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• Comments View
  • The height of the step at the entrance is 3cm at its lowest and 19cm at its highest.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located beyond the main entrance.
• The stairs are approximately 2m from the main entrance.
• The stairs are clearly visible from the entrance.
• The floors which are accessible by stairs are G, 1, 2.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.
• The service(s) on the floors which are not accessible is/are the cinema foyer, box office, all screens and toilets.

You are on Foyer. Skip to the next section.

Foyer

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• Cinema Foyer View
  • The cinema foyer is located on the first floor at the top of the stairwell.
  • There is stepped access to the cinema foyer.
  • There is step-free access throughout the foyer.
  • The type of flooring in the foyer is carpet, vinyl and laminate.
  • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Wayfinding signage is available.
  • The nearest seating is located at the rear right of the cinema foyer.
  • The foyer does not play background music.
  • There is a self service ticket machine.
  • The self service ticket machine is at a suitable height for a wheelchair user.
  • The self service ticket machine is located to the left as you enter the cinema on the ground floor.
• Ticket Counter(s) View
  • There is a/are ticket counter(s) within the foyer.
  • The counter(s) is/are located directly ahead at the top of the stairwell on the first floor.
  • The nearest counter is approximately 4m (4yd 1ft) from the top of the stairwell.
  • The counter(s) is/are clearly visible from the entrance.
  • There is stepped access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are good.
  • The height of the counter(s) is/are 116cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • The counter(s) is/are staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter(s).
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • The ticket office is shown in photograph 4.
• Food and Drink Counter(s) View
  • There is a/are food/drink counter(s) within the foyer.
  • The counter(s) is/are located ahead and to the right at the top of the stairwell on the first floor.
  • The nearest counter is approximately 6m (6yd 1ft) from the top of the stairwell.
  • Clear signage for the counter(s) is not visible from the entrance.
  • There is stepped access to the counter(s).
  • There is a clear unobstructed route to the counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
  • The counter(s) is/are placed in front of a background which is patterned.
  • The lighting levels at the counter(s) are good.
  • The height of the counter(s) is/are 116cm.
  • There is sufficient space to write or sign documents on the counter(s).
  • There is not a/are not lowered section(s) of the counter(s).
  • Clipboards can be provided to anyone who is unable to use the counter(s).
  • There is a hearing assistance system at the counter(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can bring food/drink to screens if required.
  • Tickets can be purchased from the food/drink counter(s).

You are on Getting Around. Skip to the next section.

Getting Around

• There is/are 6 clearly marked step(s), with handrails on both sides, for access to Screen 3.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• This level change is shown in photograph 1.
• There are doors in corridors/walkways which have to be opened manually.
• The type of flooring in corridors/walkways is carpet and laminate.
• Handrails with a rounded or oval profile are not provided in corridors/walkways.
• There is good colour contrast between the walls and floor in all areas.
• There is a mixture of seating with and without armrests at regular intervals.
• The lighting levels are good.
• Access to other floors/levels is via stairs.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout the building.
• Dementia friendly signage is not provided.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• This venue does not play background music in public areas.

You are on Counter (Guest Service Point). Skip to the next section.

Counter (Guest Service Point)

• The counter is located on the first stairwell landing, between the first and second floor.
• Clear signage for the counter is not visible from the entrance.
• There is stepped access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are good.

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• Counter View
  • The height of the counter is 109cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter.
  • This counter is the Guest Service Point. Tickets are checked here before entering the screen(s).

You are on Screen (Screen 1). Skip to the next section.

Screen (Screen 1)

• The screen(s) is/are clearly signed.
• The name/number of the screen surveyed is Screen 1.
• This information is for the entrance located at the top of the stairwell on the second floor.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 136cm.
• The entrance door(s) is/are not permanently held open before and after screenings.
• There is not a member of staff available for assistance at this entrance before and after screenings.
• This entrance gives access to Row A (rear of the screen).
• The type of flooring is carpet and vinyl.
• There are flip-down seats with armrests on both sides.
• Premium seating is available within the screen.
• The width of the rows of seating is 40cm.
• The lighting levels before and after screenings are low.
• The premium seating is located in the centre of the screen in rows H, J and K and consists of fixed seating with armrests on both sides.

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• Screen Information View
  • The access to the majority of seating is located in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.
  • The steps are not clearly illuminated during screenings.
  • The steps are not clearly illuminated before and after screenings.
  • There is not sufficient space for an assistance dog to rest next to you.

You are on Screen (Screen 2). Skip to the next section.

Screen (Screen 2)

• The screen(s) is/are clearly signed.
• The name/number of the screen surveyed is Screen 2.
• This information is for the entrance located at the top of the stairwell on the second floor.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 126cm.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 114cm.
• The entrance door(s) is/are not permanently held open before and after screenings.
• There is not a member of staff available for assistance at this entrance before and after screenings.
• This entrance gives access to Row A (rear of the screen).
• The type of flooring is carpet and vinyl.
• There are flip-down seats with armrests on both sides.
• Premium seating is available within the screen.
• The width of the rows of seating is 38cm.
• The lighting levels before and after screenings are low.
• The premium seating is located in the centre of the screen in rows H, J and K and consists of fixed seating with armrests on both sides.

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• Screen Information View
  • The access to the majority of seating is located in the centre of the seats.
  • There is stepped access to the majority of seating.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.
  • The steps are not clearly illuminated during screenings.
  • The steps are not clearly illuminated before and after screenings.
  • There is not sufficient space for an assistance dog to rest next to you.

You are on Screen (Screen 3). Skip to the next section.

Screen (Screen 3)

• The screen(s) is/are clearly signed.
• The name/number of the screen surveyed is Screen 3.
• This information is for the entrance located at the rear of the second floor.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 122cm.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 120cm.
• The entrance door(s) is/are not permanently held open before and after screenings.
• There is not a member of staff available for assistance at this entrance before and after screenings.
• This entrance gives access to Row A (rear of the screen).
• The type of flooring is carpet and vinyl.
• There are flip-down seats with armrests on both sides.
• Premium seating is available within the screen.
• The width of the rows of seating is 39cm.
• The lighting levels before and after screenings are low.
• The premium seating is located in the centre of the screen in rows F, G and H and consists of fixed seating with armrests on both sides.

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• Screen Information View
  • The access to the majority of seating is located either side of the seats (against wall).
  • There is stepped access to the majority of seating.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The depth of the step(s) is/are not between the 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are wall mounted.
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • The steps are not clearly illuminated during screenings.
  • The steps are not clearly illuminated before and after screenings.
  • There is not sufficient space for an assistance dog to rest next to you.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.
• The nearest accessible toilet(s) is/are located in the Galleries Shopping Centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located between the first and second floor.
  • The female and male toilets are approximately 4m (4yd 1ft) from the staicase.
  • There is stepped access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available in the male toilet(s).
  • The height of the lowered urinal is 44cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a vertical grab rail to the left of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 60cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a lowered hand dryer available.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets.
  • There is stepped access into the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • The wall mounted counter area is 80cm high and is shown in photograph 5.