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ODEON - Bristol

Union Street , Bristol, BS1 2DS

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Access Guide

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COVID-19 Information (ODEON Cinemas Covid-19 Information)

Introduction

Audio Description, Subtitles and Autism Friendly

  • Audio Description and Screen Hearing Enhancement System View
    • Some films can be audio described.
    • Headsets are used for the audio description.
    • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
    • The body packs/headsets/neck loops are used for both channels.
    • The audio description equipment is collected from the box office or a member of staff in the cinema foyer.
    • Staff are trained to issue equipment.
    • All screens is/are used for audio description.
  • Subtitled Screenings View
    • Some subtitled screenings are available.
    • There is/are a minimum of 2 subtitled screening(s) per week.
    • Subtitled screenings are available on selected days of the week.
    • Subtitled screenings are available on Thursday evenings and Sunday afternoons.
    • Subtitled screenings are available at peak times only.
    • Screens 2 or 3 is/are used for subtitled screenings.
  • Autism Friendly Screenings View
    • Autism friendly screenings are not available.

Getting Here

Getting Help and Assistance

  • Help and Assistance View
    • There is not a member of staff trained in British Sign Language, please phone the venue in advance for more information.
    • Staff receive deaf awareness training.
    • The alternative formats documents can be provided in include; large print on request.
    • There is not an assistance dog toilet or toileting area at the venue/nearby.
    • Water bowls for assistance dogs are available.
    • There are not mobility aids available.
  • Additional Contact Details View
    • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
    • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
    • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
    • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
    • The email address for the Cinema Exhibitors' Association (CEA) Card is [email protected].
    • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.

Public Parking (Provided by Bristol City Council)

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Union Street.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Newgate Street.
  • The name of the car park is The Galleries.
  • There is not a/are not clearly marked drop-off point(s).

Approach (Main Entrance)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.
  • There is not a level landing at the top of the ramp/slope.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 148cm.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The height of the step at the entrance is 3cm at its lowest and 19cm at its highest.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located beyond the main entrance.
  • The stairs are approximately 2m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • The service(s) on the floors which are not accessible is/are the cinema foyer, box office, all screens and toilets.

Foyer

  • Cinema Foyer View
    • The cinema foyer is located on the first floor at the top of the stairwell.
    • There is stepped access to the cinema foyer.
    • There is step-free access throughout the foyer.
    • The type of flooring in the foyer is carpet, vinyl and laminate.
    • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Wayfinding signage is available.
    • The nearest seating is located at the rear right of the cinema foyer.
    • The foyer does not play background music.
    • There is a self service ticket machine.
    • The self service ticket machine is at a suitable height for a wheelchair user.
    • The self service ticket machine is located to the left as you enter the cinema on the ground floor.
  • Ticket Counter(s) View
    • There is a/are ticket counter(s) within the foyer.
    • The counter(s) is/are located directly ahead at the top of the stairwell on the first floor.
    • The nearest counter is approximately 4m (4yd 1ft) from the top of the stairwell.
    • The counter(s) is/are clearly visible from the entrance.
    • There is stepped access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are not placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are good.
    • The height of the counter(s) is/are 116cm.
    • There is sufficient space to write or sign documents on the counter(s).
    • There is not a/are not lowered section(s) of the counter(s).
    • The counter(s) is/are staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the counter(s).
    • There is a hearing assistance system at the counter(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the hearing system.
    • The ticket office is shown in photograph 4.
  • Food and Drink Counter(s) View
    • There is a/are food/drink counter(s) within the foyer.
    • The counter(s) is/are located ahead and to the right at the top of the stairwell on the first floor.
    • The nearest counter is approximately 6m (6yd 1ft) from the top of the stairwell.
    • Clear signage for the counter(s) is not visible from the entrance.
    • There is stepped access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are good.
    • The height of the counter(s) is/are 116cm.
    • There is sufficient space to write or sign documents on the counter(s).
    • There is not a/are not lowered section(s) of the counter(s).
    • Clipboards can be provided to anyone who is unable to use the counter(s).
    • There is a hearing assistance system at the counter(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Plastic/takeaway cups are available.
    • Drinking straws are available.
    • There are menu boards/signs available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are not available.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can bring food/drink to screens if required.
    • Tickets can be purchased from the food/drink counter(s).

Getting Around

  • There is/are 6 clearly marked step(s), with handrails on both sides, for access to Screen 3.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • This level change is shown in photograph 1.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet and laminate.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all areas.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • This venue does not play background music in public areas.

Counter (Guest Service Point)

  • The counter is located on the first stairwell landing, between the first and second floor.
  • Clear signage for the counter is not visible from the entrance.
  • There is stepped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • Counter View
    • The height of the counter is 109cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • This counter is the Guest Service Point. Tickets are checked here before entering the screen(s).

Screen (Screen 1)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 1.
  • This information is for the entrance located at the top of the stairwell on the second floor.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 136cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A (rear of the screen).
  • The type of flooring is carpet and vinyl.
  • There are flip-down seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 40cm.
  • The lighting levels before and after screenings are low.
  • The premium seating is located in the centre of the screen in rows H, J and K and consists of fixed seating with armrests on both sides.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 15 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • There is not sufficient space for an assistance dog to rest next to you.

Screen (Screen 2)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 2.
  • This information is for the entrance located at the top of the stairwell on the second floor.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 126cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 114cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A (rear of the screen).
  • The type of flooring is carpet and vinyl.
  • There are flip-down seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 38cm.
  • The lighting levels before and after screenings are low.
  • The premium seating is located in the centre of the screen in rows H, J and K and consists of fixed seating with armrests on both sides.
  • Screen Information View
    • The access to the majority of seating is located in the centre of the seats.
    • There is stepped access to the majority of seating.
    • There is/are 12 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • There is not sufficient space for an assistance dog to rest next to you.

Screen (Screen 3)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 3.
  • This information is for the entrance located at the rear of the second floor.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 122cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 120cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row A (rear of the screen).
  • The type of flooring is carpet and vinyl.
  • There are flip-down seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 39cm.
  • The lighting levels before and after screenings are low.
  • The premium seating is located in the centre of the screen in rows F, G and H and consists of fixed seating with armrests on both sides.
  • Screen Information View
    • The access to the majority of seating is located either side of the seats (against wall).
    • There is stepped access to the majority of seating.
    • There is/are 12 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are not between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • There is not sufficient space for an assistance dog to rest next to you.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located in the Galleries Shopping Centre.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located between the first and second floor.
    • The female and male toilets are approximately 4m (4yd 1ft) from the staicase.
    • There is stepped access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal available in the male toilet(s).
    • The height of the lowered urinal is 44cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There is a vertical grab rail to the left of the seat.
    • There is a lowered wash basin available.
    • The height of the lowered wash basin is 60cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a lowered hand dryer available.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the female standard toilets.
    • There is stepped access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm (3ft 3in).
  • Comments View
    • The wall mounted counter area is 80cm high and is shown in photograph 5.