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ODEON - Canterbury

43-45 St Georges Place, Canterbury, Kent , CT1 1UP

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Access Guide

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COVID-19 Information (ODEON Cinemas Covid-19 Information)

Introduction

  • General Information View
    • The cinema is located on St Georges Place (A257), close to the roundabout with Upper Bridge Street (A28).
  • Cinema Information View
    • The cinema has 2 screens in total.
    • Screen 2 has/have step-free access.
    • Screen 2 has/have ramped access.
    • Screen 1 has/have stepped access.
    • There is 1 screen with designated seating for disabled visitors.
    • The screen(s) with designated seating is/are located on the ground floor.
    • The screens with designated seating include; Screen 2.
    • There is not a premium large screen format (isense) available.
    • Advanced bookings are available.
    • Concessions are available.
    • Tickets are free for companions/carers.
    • Visitors can use the Cinema Exhibitors Association Card at the cinema.
    • Films are rotated between screens.
    • Assistance dogs are welcomed in the cinema screens.
  • Additional Information View

Audio Description, Subtitles and Autism Friendly

  • Audio Description and Screen Hearing Enhancement System View
    • Films can be audio described.
    • Portable loop systems are used for the audio description.
    • The equipment used has dual channel capability; one channel provides audio description, the other provides hearing enhancement for the film soundtrack.
    • The body packs/headsets/neck loops are used for both channels.
    • The audio description equipment is collected from the foyer counters.
    • Staff are trained to issue equipment.
    • All screens is/are used for audio description.
  • Subtitled Screenings View
    • Some subtitled screenings are available.
    • There is/are a minimum of 1 subtitled screening(s) per week.
    • Subtitled screenings are available on various days of the week.
    • Subtitled screenings are available at a mixture of peak and off-peak times.
    • All screens can be used for subtitled screenings.
  • Autism Friendly Screenings View
    • Autism friendly screenings are available.
    • There is/are a minimum of 1 autism friendly screening(s) per month.
    • The number of autism friendly screenings vary each month.
    • Autism friendly screenings are available on various days of the week.
    • Autism friendly screenings are available at a mixture of peak and off-peak times.
    • The screens used for autism friendly screenings vary, please contact the cinema for more information.
    • Advertisements or trailers are not played before autism friendly screenings.
    • Autism friendly screenings do not start at the advertised performance time.
    • There is not a large white clock within the screen(s) showing autism friendly screenings.
    • There is not large, clear directional signage to the screen(s) showing autism friendly screenings.
    • There is not pictorial signage to the screen(s) showing autism friendly screenings.
    • The lighting levels in the screen(s) showing autism friendly screenings are turned up a little.
    • The sound levels in the screen(s) showing autism friendly screenings are turned down.
    • Site routing maps and screen seating plans are available.
    • There is a quiet area available within the cinema.
    • There is a chair/seat within the quiet area.
    • Guests can bring their own food and drink into the screen(s).
    • Carers/parents/companions can visit the cinema in advance to familiarise themselves with the surroundings.

Getting Here

  • The cinema is easily accessible by road.
    Take the A2 from the South or North and as you reach the A28 turn onto the A28 towards Canterbury City Centre.
    Continue along the A28 which is now called Wincheap and then turn right at the roundabout onto Pinhill (A28).
    Continue ahead as you reach the next roundabout where the road becomes Upper Bridge Street (A28).
    At the next roundabout turn right into St Georges Place (A257) and the cinema will be on the right.
  • Watling Street Car Park is the nearest public car park and is approximately 320m (6 minute walk) from the cinema.
  • For more information on public car parks in Canterbury please click here (opens new tab).
  • There is a bus stop within 150 metres of the cinema.
  • The nearest bus stop is on Whitefriars approximately 107m (2 minute walk) to the cinema via the St George's subway.
    The subway has some steep slopes.
    The most accessible bus stop is approximately 0.1 miles (2 minute walk) away from the cinema outside Waitrose.
    There are numerous services available towards Canterbury, Dover, Folkstone and Hythe.
  • For more information on Canterbury buses operated by Stagecoach please click here (opens new tab).
  • The nearest Railway Station is Canterbury East.
  • Canterbury East is 0.4 miles (8-9 minute walk) from the cinema.
    Canterbury East has step free access to both platforms and has direct services to and from London Victoria, Faversham and Dover Priory.
  • For more information on Canterbury East Station please click here (opens new tab).

Getting Help and Assistance

  • Help and Assistance View
    • There is not a member of staff trained in British Sign Language, please phone the venue in advance for more information.
    • Staff receive deaf awareness training.
    • The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request and audio on request.
    • There is not an assistance dog toilet or toileting area at the venue/nearby.
    • Water bowls for assistance dogs are available.
    • There are not mobility aids available.
  • Additional Contact Details View
    • The telephone number for the Disability & Accessibility Helpline is 0800 138 3315.
    • The textphone number for the Disability & Accessibility Helpline is 18001 0808 1560 609.
    • The telephone number for the Cinema Exhibitors' Association (CEA) Card is 01244 526 016.
    • The textphone number for the Cinema Exhibitors' Association (CEA) Card is 18001 01244 526 016.
    • The email address for the Cinema Exhibitors' Association (CEA) Card is [email protected].
    • The website for the Cinema Exhibitors' Association (CEA) Card is https://www.ceacard.co.uk.

Public Parking

  • Comments View
    • Photographs 1-5 show Watling Street car park, which is approximately 320m from the cinema.
    • Photograph 6 shows the standard on street parking.

Approach (Main Entrance)

  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue on St Georges Place (A257).
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 80cm (2ft 7in).
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 80cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • Please contact a member of staff for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 100cm (3ft 3in).
  • The ramp/slope does bypass the step(s).
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is a set of double manual door to the left of the automatic doors.
    • This entrance has the same measurements as the entrance surveyed.

Foyer

  • Cinema Foyer View
    • The cinema foyer is located ahead to the right as you enter from the main entrance.
    • There is step-free access to the cinema foyer.
    • There is step-free access throughout the foyer.
    • The type of flooring in the foyer is vinyl and tiles.
    • There is some flooring in the foyer which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
    • Wayfinding signage is available.
    • The nearest seating is located on the left and right as you enter from the main entrance.
    • The foyer does play background music.
    • There is a self service ticket machine.
    • The self service ticket machine is not at a suitable height for a wheelchair user.
    • The self-service ticket machine touch screen is at a height of 145cm from the floor.
      Photographs 2 and 3 show the self-service ticket machines.
  • Food and Drink Counter(s) View
    • There is a/are food/drink counter(s) within the foyer.
    • The counter(s) is/are located ahead to the right as you enter from the main entrance.
    • The nearest counter is approximately 10m (10yd 2ft) from the main entrance.
    • The counter(s) is/are clearly visible from the entrance.
    • There is step-free access to the counter(s).
    • There is a clear unobstructed route to the counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the counter(s) which could adversely affect the ability of someone to lip read.
    • The counter(s) is/are placed in front of a background which is patterned.
    • The lighting levels at the counter(s) are varied.
    • The height of the counter(s) is/are 100cm.
    • There is sufficient space to write or sign documents on the counter(s).
    • There is not a/are not lowered section(s) of the counter(s).
    • Clipboards can be provided to anyone who is unable to use the counter(s).
    • There is a hearing assistance system at the counter(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Plastic/takeaway cups are available.
    • Drinking straws are available.
    • There are wall menus available.
    • Menus are not available in Braille.
    • Menus are not available in large print.
    • Picture menus are available.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can bring food/drink to screens if required.
    • Tickets can be purchased from the food/drink counter(s).
    • Hearing loops were tested on the 28/01/20.
      Hearing loops were turned on and were working normally.

Eating and Drinking (Costa Self-Service Drinks Area)

  • The following information is for the café.
  • The café is located to the right as you enter through the main entrance.
  • There is step-free access to the café.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is vinyl and laminate.
  • Tables are not permanently fixed.
  • Chairs are not permanently fixed.
  • Chairs do not have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 75cm.
  • The standard height for tables is 75cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The lighting levels are good.
  • Comments View
    • The self-service counter is 95cm high.
    • After getting your drinks from the Costa self-service area, please go to the retail counter to make your payment.

Getting Around

  • There is step-free access throughout the ground floor.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a mixture of seating with and without armrests at regular intervals.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located within the ground floor seating area near to Screen 2.
  • This venue does play background music in public areas.
  • Music is played throughout the cinema.

Screen (Screen 2)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 2.
  • This information is for the entrance located at the rear of the foyer, to the left.
  • There is step-free access at this entrance.
  • The entrance doors contrast visually with the immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm.
  • The entrance door(s) is/are permanently held open before and after screenings.
  • There is a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row S (rear of the screen).
  • The type of flooring is carpet and vinyl.
  • There are flip-down seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 110cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located beyond the Screen 2 entrances.
  • Screen Information View
    • The access to the majority of seating is located either side of the seats (against wall).
    • There is stepped access to the majority of seating.
    • There is/are 10 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • The designated seating area(s) is/are located in Row S between seats 6 and 7, along with seats 15 and 16.
    • The designated seating area(s) is/are approximately 15m from the front of the screen.
    • The designated seating area(s) is/are clearly marked.
    • There is step-free access to the designated seating area(s).
    • There is/are 4 designated space(s) for wheelchair users in this screen.
    • Wheelchairs may be left with you.
    • The visibility of the screen from this seating area is good.
    • Companions/carers sit next to you.
    • There is sufficient space for an assistance dog to rest next to you.
    • This entrance is used to access the left hand side of the screen.
      Beyond this entrance there is one row of level access seating, then steps leading down to additional seating.
      Photographs 6, 7, 8 and 9 show the designated seating spaces.

Entrance (Screen 2 Alternative Entrance)

  • This information is for the entrance located at the rear of the foyer, to the left.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm.
  • There is a team member available for assistance at this entrance.
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • Comments View
    • This entrance is used to reach the right hand side of the cinema, near to the accessible toilet and standard female toilets.
      .

Accessible Toilet(s) (Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located at the rear of the foyer, beyond the Screen 2 entrances.
  • This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is not self-closing.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 210cm x 220cm (6ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • Features and Dimensions View
    • The transfer space is obstructed by the non-infectious waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located at the rear of the ground floor, just after the Screen 2 entrances.
  • The female toilet(s) is/are approximately 27m (29yd 1ft) from the main entrance.
  • There is step-free access to the female toilet(s).
  • There is tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • Access to Standard Female Toilet(s) View
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is lever.
    • There is not a lowered hand dryer available.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located in the foyer just after the stairs for Screen 1.
    • The male toilet(s) is/are approximately 14m (15yd 11in) from the main entrance.
    • There is step-free access to the male toilet(s).
    • There is tactile and pictorial signage on or near the toilet door.
    • There is a lowered urinal available.
    • The height of the lowered urinal is 56cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is lever.
    • There is not a lowered hand dryer available.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter from the main entrance, opposite the foyer counter.
  • The stairs are approximately 13m from the main entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are low.
  • The service(s) on the floors which are not accessible is/are additional standard male toilets and Screen 1.

Screen (Screen 1)

  • The screen(s) is/are clearly signed.
  • The name/number of the screen surveyed is Screen 1.
  • This information is for the entrance located on the first floor.
  • There is stepped access at this entrance.
  • The entrance doors contrast visually with the immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • The entrance door(s) is/are not permanently held open before and after screenings.
  • There is not a member of staff available for assistance at this entrance before and after screenings.
  • This entrance gives access to Row H (middle of the screen).
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.
  • The steps are not clearly illuminated before and after screenings.
  • The steps are not clearly illuminated during screenings.
  • The type of flooring is carpet and vinyl.
  • There are seats with armrests on both sides.
  • Premium seating is available within the screen.
  • The width of the rows of seating is 110cm.
  • The lighting levels before and after screenings are low.
  • The nearest accessible toilet is located on the ground floor, at the rear of the foyer.
  • Screen Information View
    • The access to the majority of seating is located either side of the seats (against wall).
    • There is stepped access to the majority of seating.
    • There is/are 19 step(s).
    • The step(s) is/are clearly marked.
    • The depth of the step(s) is/are between the 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are wall mounted.
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low.
    • The steps are not clearly illuminated during screenings.
    • The steps are not clearly illuminated before and after screenings.
    • There is no designated seating within this screen.

Entrance (Screen 1 Alternative Entrance)

  • This information is for the entrance located on the second floor.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 120cm.
  • There is not a member of staff available for assistance at this entrance.
  • The step(s) is/are located beyond the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.