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Arena - Designated Wheelchair Platforms and Arena Seating

Resorts World Arena, NEC, Perimeter Road, Birmingham, West Midlands, B40 1NT

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Access Guide

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Getting to the Resorts World Arena

Forum Live, Lakeside and Westside Concourse

Designated Seating Area(s) (Accessible Platforms A, B, C, D)

  • This information is for the designated seating area located off the concourse in Blocks A, B, C and D.
  • The name of the designated seating area is Accessible Platforms A, B, C, D.
  • There is ramped/sloped access to the designated seating area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The designated seating area(s) is/are clearly signed.
  • The view from the seating area is good.
  • The number of spaces for wheelchair users varies (dependent on event).
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

Step(s) (Lakeside Concourse to Arena Seating - Blocks 1-7)

  • There is a/are step(s) located along the concourse.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Step(s) (Forum Live to Arena Seating - Blocks 8-11)

  • There is a/are step(s) located at the rear of Forum Live and the Coca Cola Bar.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Step(s) (Westside Concourse to Arena Seating - Blocks 11 to 17)

  • There is a/are step(s) located along the Westside Concourse.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Arena

  • There is step free access to the arena floor seating.
  • There are 1 to 15+ steps leading to the arena seating.
  • Please note that seating plans may vary depending on events/performances taking place.
  • Assistance dogs are welcomed at the arena, however it is advised that they are not brought to concerts or other loud events.
  • If visitors require an assistance dog, please call the designated booking line to arrange seating requirements.
  • Please note that assistance dogs will only be allowed within certain seating areas within the arena bowl.
  • Fixed induction loop systems are operational in selected areas within the arena.
  • Selected areas include the box office and various food counters.
  • There is an/are assistive listening device(s) available.
  • The assistive listening device(s) can be obtained from a member of staff.
  • The assistive listening device(s) are usable in all areas of the arena.
  • The assistive listening device(s) can be hired, free of charge.
  • Special effects are regularly used during events/performances.
  • Strobe lighting is regularly used during events/performances.
  • Audio described performances may be available from the event/performance organisers/promoters.
  • Captioned performances may be available from the event/performance organisers/promoters.
  • Sign Language performances may be available from the event/performance organisers/promoters.
  • Relaxed performances may be available from the event/performance organisers/promoters.