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Horniman Museum

100 London Road, Forest Hill, Lewisham, London, SE23 3PQ

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About this venue

The Horniman Museum is an inspiring, surprising, family-friendly, free attraction in South London’s Forest Hill.The Museum has been open since Victorian times, when Frederick John Horniman first opened his house and extraordinary collection of objects to visitors. Since then, the collection has grown tenfold and includes internationally important collections of anthropology and musical instruments, as well as an acclaimed aquarium and natural history collection. Unusually for such an important museum, you can see the collection up-close and face-to-face. You can even pick up, try on and play with some objects.

Access Guide

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Opening Times

  • Monday 10:00 - 17:30.
  • Tuesday 10:00 - 17:30.
  • Wednesday 10:00 - 17:30.
  • Thursday 10:00 - 17:30.
  • Friday 10:00 - 17:30.
  • Saturday 10:00 - 17:30.
  • Sunday 10:00 - 17:30.

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Forest Hill.
  • The venue is situated on a road which has a steep gradient.
  • The nearest mainline station is Forest Hill.

Parking

  • The venue does not have its own car park.
  • Comments View
    • The venue offers on site parking for disabled visitors via the Horniman Drive. Visitors are asked to use the telephone at this gated entrance to contact security who will arrange parking. These parking spaces are allocated on a first come first serve basis to disabled visitors.

Outside Access (Main Entrance)

  • This information is for the entrance located in Horniman Gardens.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 146cm (4ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 144cm (4ft 9in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 410cm (13ft 5in).

Reception

  • The reception desk is 5m (16ft 5in) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • Inside access details refer to main reception, the museum shop, toilets and café.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-LG-G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located down the ramp from reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-LG-G-1.
  • The lift is 20m (22yd) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 148cm x 270cm (4ft 10in x 8ft 10in).
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Restaurant Bar Internal

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 74cm (2ft 5in).
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is available.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the the hearing system.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask at the reception desk.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 10m (10yd 2ft) from the accessible entrance.
    • The accessible toilet is located in the toilet lobby.
  • Features and Dimensions View
    • This is a unisex toilet.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 218cm x 192cm (7ft 2in x 6ft 4in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm (3ft 5in).
    • The tap type is lever.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 109cm (3ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 103cm (3ft 5in) high.
    • There is a sink.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are baby changing facilities in the accessible toilet.
    • The accessible toilet has a folding door.
    • An accessible toilet, standard toilets and baby changing facilities are also available on the lower ground floor.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in various areas around the venue.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 1.