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Departures Gates 20-39

Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Departure Lounge

Transit Trains

  • The Transit Trains are accessed at the rear of the departure lounge.
  • The Transit Trains are used to access Departures (Gates 1-19 and Gates 20-39)
  • The Transit Trains are also used to get from Arrivals (Gates 1-19 and Gates 20-39) to Immigration.
  • There is step free access onto the Transit Trains.
  • The doors onto the trains are automatic and 210cm wide.
  • There is fixed seating available at either end of the train which have priority for passengers with mobility issues.
  • There are supports poles for passengers who are standing.

Escalator(s) (Transit to Departure Gates)

  • The escalator(s) is/are located ahead after you exit the transit trains.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.

Lift (Transit Stop to Departure Gates)

  • There is a lift for public use.
  • The lift is located directly in front of the transit stop.
  • The lift is a standard lift.
  • The lift is approximately 15m (16yd 1ft) from the transit exit.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Departure Gates

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 20 - 39.
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is carpet.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is not a hearing assistance system in the departure gate waiting area(s).
    • The lighting levels are good.
  • Departure Gate Details View
    • There is clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) 20 - 39.
    • The height of the documentation check desk(s) is very high (111cm+).
    • There is a lowered section of the documentation check desk available at gates all.
  • Boarding View
    • There is stepped access to the aircraft via the tarmac from departure gate(s) 20 - 39.
    • There is an Ambulift available.
    • This information is for the entrance located either side after exiting the lift to access the aircraft.
      The entrance area/door is not clearly signed.
      There is step-free access at this entrance.
      The entrance door(s) does not/do not contrast visually with its immediate surroundings.
      The main door(s) open(s) away from you (push). The door(s) is/are double width and the width of the door opening is 220cm.
      There is a member of staff available for assistance at this entrance and this entrance can be seen in photograph 12.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located between gates 20 - 39.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards and outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 97cm (3ft 2in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 177cm x 291cm (5ft 10in x 9ft 7in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 79cm.
    • The shelf is located where it is reachable.
    • The toilet does not have a backrest or a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 89cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 129cm (4ft 3in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located in the central block in the departures area, before the bar.
    • The female and male toilets are 56m (61yd 9in) from the lift from the transit stop.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the central block toilet area.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • There is a corridor leading to the female and male toilets which is 84cm (2ft 9in) wide.
    • The door to the toilets is 77cm (2ft 6in) wide.
    • The baby change cubicle also includes a toilet cubicle and nursing room.
    • The door to the baby change room is 76cm (2ft 6in) wide.
    • The dimensions of the baby change room is 201cm x 420cm (6ft 7in x 13ft 9in).
    • The door to the toilet cubicle is 79cm (2ft 7in) wide.
    • The door to the nursing room is 78cm (2ft 7in) wide.
    • The baby change table once extended is 84cm (2ft 9in) high.
    • There is a chair with armrests in the nursing room, the chair is 45cm (1ft 6in) high.

Departure Gates to Aircraft

  • The Departure Gates desks at each gate are 120cm high and they have a lowered section (90cm high) to the side.
  • Staff stand next to the desks when checking boarding documents and identification.
  • Passengers who require assistance to access the aircraft via steps are escorted to the apron by a member of staff via a lift and accessible transport.
  • There are 15+ medium height steps with handrails on both sides and a landing, or escalators are available.
  • There are double automatic doors and then double doors that open away from you to access the boarding bridge.
  • Both sets of doors will be held open when boarding.
  • From the boarding bridge there are 15+ medium height, then deep, marked steps, with handrails on both sides and a landing, to access the apron.
    There are also doors, 220cm (7ft 3in) wide, on the stairs and these will also be held open during boarding.

Lift (Departures Gates to Accessible Transport)

  • There is a lift for public use.
  • The lift is located along the Departure Gates waiting area.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 160cm x 215cm (5ft 3in x 7ft 1in).
  • The clear door width is 120cm (3ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Accessible Mini Bus and Ambulift

  • Stansted Airport provide a range of accessible transport, including mini buses and Ambulift vehicles.
  • An Ambulift is used to board and disembark passengers who need full assistance.
  • The Ambulift can be used to collect passengers from the Departure Gate Piers or drop off at the arrivals entrance.
  • Mini buses can used to transport passengers with mobility restrictions from the Departure Gate piers to aircraft or from the aircraft to the arrivals entrance.
  • Passengers using the mini bus can board or disembark the aircraft using the Ambulift or the aircraft steps.