You are on Introduction. Skip to the next section.

Introduction

• Boots store opening times and services available link (new tab) - click here.
• This store is located in a shopping area/street.
• This store is located within Oxford Street.
• The details within this access guide relate to the Boots store and not the shopping area.
• Oxford Street - Marble Arch to Bond Street Station link (new tab) - click here.

You are on Getting Here (Oxford Street - Between Marble Arch and Bond Street Station). Skip to the next section.

Getting Here (Oxford Street - Between Marble Arch and Bond Street Station)

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• By Bus View
  • Bus routes 7, 94, 98, 113, 139, 159, 189, 274 and 390 travel along this section of Oxford Street.
    It is also served by night bus routes N7, N98, N113, N137 and N207.
    Only routes 98, 390, N98 and N207 travel the full length of Oxford Street.
    The number of bus routes and the location of the bus stops may change as part of the Oxford Street District improvement works.
    All London buses have ramp access and dedicated spaces for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Bond Street Station is served by the Central Line and the Jubilee Line services.
    Bond Street Station has step-free access.
    The accessible step-free entrance (with lift) is on Marylebone Lane, off the north side of Oxford Street.
    The entrances to the south side of Oxford Street or within the West One Shopping Centre are accessed by steps or escalators only.
    Marble Arch Station is served by Central Line services.
    This station is accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Paddington Station and London Marylebone Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
    When the new Elizabeth Line opens, there will be accessible stations at Tottenham Court Road and Bond Street.
  • For more information on access and facilities at Paddington Station please click here (opens new tab).
  • For more information on access and facilities at Marylebone Station please click here (opens new tab).
• By Road View
  • Oxford Street (A40) connects with Edgware Road (A5) and Park Lane (A4202) at Marble Arch, at its west end.
    At its east end, it connects with Tottenham Court Road / Charing Cross Road (A400).
    Regent Street (A4210) crosses the centre of Oxford Street at Oxford Circus.
    Oxford Street is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
    It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles).
    Motor vehicles must not enter Oxford Street via Portman Street / Park Street or Oxford Circus between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis and buses. The definition “motor vehicles” therefore means that cycles and other pedal-powered devices are also exempt.
    Vehicles are banned from turning left from Orchard Street into Oxford Street between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis, buses and pedal cycles.
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    There is an underground car park with lift access and Blue Badge parking bays (Q-Park Marble Arch), located off Cumberland Gate, west of Oxford Street.
    There are a small number of Blue Badge parking bays and some standard on-street bays in side roads off Oxford Street.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • For more information on where you can park with a disabled parking badge please click here (opens new tab).
  • For more information on applying for a disabled parking badge please click here (opens new tab).
  • London Black Cabs can be hailed in any location or summoned by phone.
    There is a taxi rank on the north side of Oxford Street, east of Portman Street, and in side roads; Orchard Street (next to Marks and Spencer) and Duke Street north (outside Selfridges).
• By River View
  • 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at 3 piers.
    Please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable routes.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approx. 150m of the store.
• The nearest train station is London Marylebone.
• The nearest underground tube station is Bond Street.
• The nearest DLR station is Tower Gateway.
• There are no parking facilities available at this store.

You are on Approach. Skip to the next section.

Approach

• There is a slight ramp/slope on the approach to the store.

You are on Outside Access (Oxford Street). Skip to the next section.

Outside Access (Oxford Street)

• This information is for the entrance located on Oxford Street.
• There is step free access at this entrance.
• There is a ramp/slope to access this entrance.
• The ramp/slope is located in front of the entrance.
• The ramp/slope is slight.
• There is a small lip on the threshold of the entrance.
• There is a clearly signed list of store services available at/near this entrance.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double.
• The door(s) is/are heavy.
• The door opening is 150cm wide.
• There are fixed barriers/security barriers at this entrance.
• The minimum width between the fixed barriers/security barriers is 180cm.

You are on Outside Access (West One Shopping Centre). Skip to the next section.

Outside Access (West One Shopping Centre)

• This information is for the entrance located on the ground floor of West One Shopping Centre.
• There is step free access at this entrance.
• There is a small lip on the threshold of the entrance.
• There is a clearly signed list of store services available at/near this entrance.
• There are no doors at this entrance.
• There are fixed barriers/security barriers at this entrance.
• The minimum width between the fixed barriers/security barriers is 180cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There are steps once inside this store.
• The majority of aisles are clear of obstructions.
• The majority of aisles have a clear width of 100cm.
• This store does not play background music.
• There is a premium beauty counter / consultant available within the store.
• There is a self service checkout available within the store.
• There is not a lowered self-service checkout available within 115cm from the floor (top of the screen).
• There is a clipboard available within the store.
• A portable hearing assistance system is available to use throughout the store.
• There is an order & collect service within the store.
• Customers can obtain order & collect items from a health and beauty counter.
• The lighting levels throughout the majority of the store are good.

You are on Photo. Skip to the next section.

Photo

• Photo is located to the rear right of the ground floor upper level.
• Clear overhead/bold signage is not available for the photo area.
• The nearest counter/touchscreen is 11m from the West One Shopping Centre entrance.
• There is a clear accessible route to the counter/touchscreen from the entrance.
• There is step free access to the counter/touchscreen from the entrance.
• There is a self-service touchscreen available.
• There is not a low self-service touchscreen available within 115cm from the floor (top of the screen).
• A Boots colleague is available to provide assistance with using the touchscreen.

You are on Step(s). Skip to the next section.

Step(s)

• There is/are 4 step(s) located at the rear of the lower level.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (between 11cm - 17cm).
• There are handrails at the step(s).
• The handrails are on both sides going up.
• There is not a portable ramp available to overcome the step(s).
• There is not an intercom/bell available to help gain assistance.

You are on Other Floors. Skip to the next section.

Other Floors

• Clear overhead/bold signage is only available for the stairs going down.
• The floors which are accessible by stairs are B and G.
• There are 15+ steps between floors.
• The steps are clearly marked.
• The steps are deep (18cm or above).
• There are handrails at the steps.
• The handrails are on both sides going up.
• There is a landing.
• The services / areas on the floors which are not accessible are the Pharmacy and Consultation Room.

You are on Pharmacy. Skip to the next section.

Pharmacy

• The pharmacy area is located on the basement level.
• Clear overhead/bold signage is not available for the pharmacy.
• There are separate counters available for prescriptions and medicines.
• There is a clear accessible route to the counter(s) from the entrance.
• There are steps leading to the counter(s).
• The height of the prescriptions counter is high (110cm or above).
• The height of the medicines counter is medium height (between 77cm - 109cm).
• There is sufficient space to write or sign documents on the counter(s).
• There is not a low section of the counter(s) (76cm or below) available.
• There is a waiting room/area available.
• There is a/are chair(s) available.
• There is a chair with armrests available on both sides.
• No chairs are permanently fixed.

You are on Consultation Room. Skip to the next section.

Consultation Room

• This store has 1 consultation room(s) available.
• The consultation room is 2m from the prescriptions counter.
• Clear overhead/bold signage is not available for the consultation room.
• There is a clear accessible route to the consultation room from the counter.
• There is step free access to the consultation room from the counter.
• There is a/are door(s) leading into the consultation room.
• There is written signage on or near the door.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single.
• The door(s) is/are heavy.
• The clear door width is 85cm.
• There is not room for a wheelchair user to manoeuvre within the consultation room.
• There is not a sink.
• There is a/are chair(s) available.
• There is not a chair with armrests available on both sides.
• The lighting levels within the consultation room are good.
• The consultation room is fully enclosed.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There is not an accessible toilet available within this store.

You are on Standard Toilets. Skip to the next section.

Standard Toilets

• Standard toilets are not available within this store.

You are on Additional Information. Skip to the next section.

Additional Information

• Braille, large text and audio patient information leaflets are available to order.
• The store has a free prescription collection and home delivery service available.
• Appointments for the pharmacy services can be made online.
• If the store has an opticians or hearingcare service then appointments for each can be made online.
• Colleagues are available with an iPad to support access to Boots.com and BootswebMD.