You are on Summary. Skip to the next section.

Summary

• For more information on Oxford Street - Marble Arch to Bond Street Station please click here (new tab).

You are on Getting Here (Oxford Street - Between Marble Arch and Bond Street Station). Skip to the next section.

Getting Here (Oxford Street - Between Marble Arch and Bond Street Station)

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• By Bus View
  • Bus routes 7, 94, 98, 113, 139, 159, 189, 274 and 390 travel along this section of Oxford Street.
    It is also served by night bus routes N7, N98, N113, N137 and N207.
    Only routes 98, 390, N98 and N207 travel the full length of Oxford Street.
    The number of bus routes and the location of the bus stops may change as part of the Oxford Street District improvement works.
    All London buses have ramp access and dedicated spaces for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Bond Street Station is served by the Central Line and the Jubilee Line services.
    Bond Street Station has step-free access.
    The accessible step-free entrance (with lift) is on Marylebone Lane, off the north side of Oxford Street.
    The entrances to the south side of Oxford Street or within the West One Shopping Centre are accessed by steps or escalators only.
    Marble Arch Station is served by Central Line services.
    This station is accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Paddington Station and London Marylebone Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
    When the new Elizabeth Line opens, there will be accessible stations at Tottenham Court Road and Bond Street.
  • For more information on access and facilities at Paddington Station please click here (opens new tab).
  • For more information on access and facilities at Marylebone Station please click here (opens new tab).
• By Road View
  • Oxford Street (A40) connects with Edgware Road (A5) and Park Lane (A4202) at Marble Arch, at its west end.
    At its east end, it connects with Tottenham Court Road / Charing Cross Road (A400).
    Regent Street (A4210) crosses the centre of Oxford Street at Oxford Circus.
    Oxford Street is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
    It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles).
    Motor vehicles must not enter Oxford Street via Portman Street / Park Street or Oxford Circus between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis and buses. The definition “motor vehicles” therefore means that cycles and other pedal-powered devices are also exempt.
    Vehicles are banned from turning left from Orchard Street into Oxford Street between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis, buses and pedal cycles.
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    There is an underground car park with lift access and Blue Badge parking bays (Q-Park Marble Arch), located off Cumberland Gate, west of Oxford Street.
    There are a small number of Blue Badge parking bays and some standard on-street bays in side roads off Oxford Street.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • For more information on where you can park with a disabled parking badge please click here (opens new tab).
  • For more information on applying for a disabled parking badge please click here (opens new tab).
  • London Black Cabs can be hailed in any location or summoned by phone.
    There is a taxi rank on the north side of Oxford Street, east of Portman Street, and in side roads; Orchard Street (next to Marks and Spencer) and Duke Street north (outside Selfridges).
• By River View
  • 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at 3 piers.
    Please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable routes.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on On Street Parking. Skip to the next section.

On Street Parking

• There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
• The on street Blue Badge parking bay(s) is/are located on Barrett Street.
• The dimensions of the on street Blue Badge parking bay(s) surveyed are 300cm x 600cm (9ft 10in x 19ft 8in).
• There are not parking charges for the on street Blue Badge parking bay(s).
• Parking is free for Blue Badge holders.
• Free parking for Blue Badge holders is for four hours with no return within one hour only.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 21:00.
• Tuesday 09:00 - 21:00.
• Wednesday 09:00 - 21:00.
• Thursday 09:00 - 21:00.
• Friday 09:00 - 21:00.
• Saturday 09:00 - 20:00.
• Sunday 11:00 - 18:00.

You are on Approach (Oxford Street Entrance). Skip to the next section.

Approach (Oxford Street Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Oxford Street Entrance). Skip to the next section.

Outside Access (Oxford Street Entrance)

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• Entrance View
  • This information is for the entrance located on Oxford Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'King of Trainers'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • The minimum width between the security barriers is 140cm.
  • The barriers do contrast visually with the flooring.
  • There is a member of staff available for assistance at this entrance.

You are on Approach (West One Ground Floor Entrance). Skip to the next section.

Approach (West One Ground Floor Entrance)

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
  • Access into West One is via manual double doors with step-free access.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (West One Ground Floor Entrance). Skip to the next section.

Outside Access (West One Ground Floor Entrance)

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• Entrance View
  • This information is for the entrance located on the ground floor of West One, opposite Pret A Manger.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'JD'.
  • There is ramped/sloped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 210cm.
  • There are security barriers at this entrance.
  • The minimum width between the security barriers is 172cm.
  • The barriers do not contrast visually with the flooring.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Outside Access (West One First Floor Entrance). Skip to the next section.

Outside Access (West One First Floor Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor of the West One.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'King of Trainers'.
  • There is ramped/sloped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • The minimum width between the security barriers is 157cm.
  • The barriers do contrast visually with the flooring.
  • There is a member of staff available for assistance at this entrance.

You are on Escalator(s) (West One First Floor Entrance). Skip to the next section.

Escalator(s) (West One First Floor Entrance)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located on the ground floor of West One, opposite Pret A Manger.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • There is a bollard at the head of the escalator(s).
  • The minimum width between the bollard(s)/wall is 147cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • The lighting levels at the escalator(s) are moderate to good.
  • At the time of survey (November 2022) the escalator for coming down (left hand side) was out of order as shown in photograph 3.

You are on Ramp(s) / Slope(s) and Step(s) (Football Area - Ground Floor). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Football Area - Ground Floor)

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• Ramp / Slope View
  • There is a ramp/slope located immediately beyond the main entrance and escalators.
  • The ramp/slope is used to access the football area, lift and till points.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Area (Football - Ground Floor). Skip to the next section.

Area (Football - Ground Floor)

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• Location and Access View
  • Football is located ahead as you enter the Oxford Street entrance.
  • There is step free access to this area.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is a/are ramp(s) within the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There is a self-service ordering point ahead as you enter from the main entrance.
    This ordering point is 110cm in height to the touchscreen (as shown in photograph 18).

You are on Counter / Till Point (Ground Floor). Skip to the next section.

Counter / Till Point (Ground Floor)

• The counter / till point is located to the left as you enter the Oxford Street entrance.
• There is step free access to the counter / till point.
• The counter / till point is approximately 12m from the Oxford Street entrance.
• The counter / till point is clearly signed.
• The height of the counter / till point is 108cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Counter / Till Point (Boot ID & Shirt Printing Ground Floor). Skip to the next section.

Counter / Till Point (Boot ID & Shirt Printing Ground Floor)

• The counter / till point is located to the far left, between the till point and lift.
• There is ramped/sloped access to the counter / till point.
• The counter / till point is approximately 14m from the Oxford Street entrance.
• The counter / till point is clearly signed.
• The height of the counter / till point is 105cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is not placed in front of a background which is patterned.

You are on Escalator(s). Skip to the next section.

Escalator(s)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located on the right as you enter the Oxford Street entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located next to the Boot ID & Shirt Printing Ground Floor till point on the ground floor and opposite the West One entrance on the first floor.
• The lift is clearly visible from the entrance.
• The lift is approximately 17m (18yd 1ft) from the Oxford Street entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 200cm x 190cm (6ft 7in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Area (Footwear - First Floor). Skip to the next section.

Area (Footwear - First Floor)

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• Location and Access View
  • Footwear is located on the first floor, to the right as you exit the lift.
  • There is step free access to this area.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.
  • There is a self-service ordering point ahead as you exit the lift in the Footwear area.
    This ordering point is 110cm in height to the touchscreen (shown in photographs 18 and 19).

You are on Area (Men's Clothing - First Floor). Skip to the next section.

Area (Men's Clothing - First Floor)

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• Location and Access View
  • Men's Clothing is located on the first floor, to the left as you exit the lift.
  • There is step free access to this area.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.

You are on Area (Women's Clothing - First Floor). Skip to the next section.

Area (Women's Clothing - First Floor)

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• Location and Access View
  • Women's Clothing is located on the first floor, beyond Footwear as you exit the lift.
  • There is step free access to this area, via lift.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.

You are on Area (Junior Clothing - First Floor). Skip to the next section.

Area (Junior Clothing - First Floor)

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• Location and Access View
  • Junior Clothing is located on the first floor, at the rear of Footwear and Women's Clothing as you exit the lift.
  • There is step free access to this area.
  • The majority of aisles have room to manoeuvre.
  • There is step free access throughout the aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a browse and order hub within this area.

You are on Fitting Room(s) (First Floor). Skip to the next section.

Fitting Room(s) (First Floor)

• The accessible fitting room(s) is/are located on the first floor, to the rear left as you exit the lift, beyond Men's Clothing.
• There is/are 8 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
• There is step free access to the accessible fitting room(s).
• The accessible fitting room(s) is/are clearly signed.
• There is not a curtain opening to access the accessible fitting room(s).
• The clear width of the fitting room opening is 86cm.
• The dimensions of the accessible fitting room(s) are 320cm x 205cm.
• There is clear manoeuvring space in the accessible fitting room(s).
• There is a/are wall mounted rail(s) in the accessible fitting room(s).
• There is a dropdown rail in the accessible fitting room(s).
• There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 25cm from the floor.
• There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.
• There is a functional emergency alarm in the accessible fitting room(s).
• There is a drop down/tip up chair in the accessible fitting room(s).
• The height of the chair from the floor is 45cm.
• There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• The standard fitting room(s) is/are located on the first floor, to the rear left as you exit the lift, beyond Men's Clothing.
• There is/are 7 standard fitting room(s) within the store.
• There is step free access to the standard fitting room(s).
• The fitting room(s) is/are clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

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• Comments View
  • A key must be obtained from a member of staff to use the fitting rooms.

You are on Counter / Till Point (First Floor). Skip to the next section.

Counter / Till Point (First Floor)

• The counter / till point is located on the first floor, to the rear left as you exit the lift, beyond Men's Clothing and Junior Clothing.
• There is step free access to the counter / till point.
• The counter / till point is approximately 24m from the lift.
• The counter / till point is clearly signed.
• The height of the counter / till point is 108cm.
• There is not a lowered section at the counter / till point .
• There is not a hearing assistance system at the counter / till point.
• There are windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
• The counter / till point is placed in front of a background which is patterned.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.