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Q-Park - Marble Arch

Cumberland Gate, Marble Arch, London, W2 2ET

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Access Guide

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Summary

Getting Here (Oxford Street - Between Marble Arch and Bond Street Station)

Multi-Storey Car Park

  • Parking View
    • The car park is located off Park Lane.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 198cm (6ft 6in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • There is a total of 981 parking bays in the car park of which 14 are designated for the use of Blue Badge holders.
  • Paying View
  • Comments View
    • There are 52 electric charging points available throughout the car park.

Multi-Storey Designated Parking Level

  • Blue Badge Parking View
    • There is/are 14 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 530cm (12ft 6in x 17ft 5in).
    • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the Blue Badge parking bays on this level.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • There is a pedestrian exit located on this level of the car park.
    • The route to the pedestrian exit is accessible to a wheelchair unaided.
    • The pedestrian exit is not clearly visible from the Blue Badge parking bays.
    • There are some marked walkways on this level to make routes safer for pedestrians.
    • There is wayfinding signage to show the route to the pedestrian exit.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 108m from the Park Lane exit.

Reception (Security Office and Ticket Area)

  • Reception View
    • The reception point is located next to Aisle A and the corridor leading to the Park Lane and Marble Arch Exits.
    • The reception point is approximately 100m (109yd 1ft) from the Park Lane exit.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is concrete tiles.
  • Comments View
    • There are two ticket machines on the right as you enter this area.

Accessible Toilet(s) (Aisle A)

  • Location and Access View
    • This accessible toilet is located in Aisle A, next to the Blue Badge bays and the Security Office and Ticket Area.
    • This accessible toilet is approximately 107m (117yd 1in) from the Park Lane exit.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 250cm x 295cm (8ft 2in x 9ft 8in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 155cm.
    • The lateral transfer space on the right is 60cm.
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not spatula type lever flush.
    • There is a lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 88cm (2ft 11in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 115cm (3ft 9in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.
  • Comments View
    • On the door to enter there is a keylock.
    • You must enter the code on your ticket to enter.
    • This code changes daily.
    • The height of the keylock is 90cm.

Standard Toilet(s) (Aisle A)

  • Toilet Facilities View
    • The female and male toilets are located in Aisle A, next to the Blue Badge parking bays and the Security Office and Ticket Area.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 103m from the Park Lane exit.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Comments View
    • On the door to enter there is a keylock.
    • You must enter the code on your ticket to enter.
    • This code changes daily.
    • The height of the keylock is 140cm.

Corridor from the Car Park to the Park Lane and Marble Arch Exits

  • There is a corridor that runs from the car park, opposite the Security Office and Ticket Area, close to the Blue Badge bays in Aisle A and B tothe Park Lane and Marble Arch Exits.
  • There is a door to exit the car park into the corridor.
  • This door is a single and measures 105cm in width.
  • The door opens away from you (push) and is heavy.
  • There is a ramp for access to this door.
  • This ramp has a slight gradient and has a handrail on the left (going up).
  • The ramp bypasses 1 clearly marked step located opposite the door.
  • The step is 17cm high and has a handrail on the left (going up).
  • The corridor itself has several easy long slopes throughout, some being uphill and some being downhill.
  • There are no handrails at the corridor slopes.
  • The lighting levels are varied throughout.
  • The flooring is concrete.

Car Park Pedestrian Exit(s) (Park Lane)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located in Hyde park, close to where Park Lane and Marble Arch meet.
    • There is stepped access at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 96cm.
  • Step(s) View
    • The step(s) is/are located either side of the exit.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low.
  • Comments View
    • For entry into the car park you must use your ticket or code in the machine located to the right as you face the exit.
    • This machine is 120cm high.

Car Park Pedestrian Exit(s) (Park Lane/Speakers Corner)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located on Park Lane next to the bus stops, bus tours and Speakers Corner.
    • There is ramped/sloped or stepped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 98cm.
  • Ramp/Slope View
    • The ramp/slope is located on the right as you exit the car park.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located on the left as you exit the car park.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • For entry into the car park you must use your ticket or code in the machine located to the right as you face the exit.
    • This machine is 140cm high.

Standard Toilet(s) (Park Lane/Grovenor Gate Vehicle Entry and Exit Area)

  • Toilet Facilities View
    • The female and male toilets are located in Aisle A of the car park, next to the exit approach for the Park Lane/Grovenor Gate exits.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 100m from the Park Lane/Grovenor Gate exits.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Corridor from the Car Park to the Park Lane/Grovenor Gate Exits

  • There is a corridor that runs from next to the vehicle entrance and exit point to the Park Lane/Grovenor Gate exits.
  • There are some doors in the corridor which are double width (with one door locked) and have openings of 90cm.
  • The corridor has several easy long slopes throughout, with some being uphill and some being downhill.
  • There are no handrails at these slopes.
  • The lighting levels are varied throughout.
  • The flooring is concrete.

Car Park Pedestrian Exit(s) (Park Lane/Grosvenor Gate)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located on Park Lane, opposite Grovenor Gate.
    • There is ramped/sloped and stepped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 115cm.
  • Ramp/Slope View
    • The ramp/slope is located ahead as you exit the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 125cm (4ft 1in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located on the left as you exit the car park.
    • There is/are 15+ step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • For entry into the car park you must use your ticket or code in the machine located to the right as you face the exit.
    • This machine is 140cm high.