Skip to main content

McDonald's

West One Shopping Centre, 381 Oxford Street, Mayfair, London, W1C 2JS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

McDonalds is one of the biggest and most popular restaurant chains in the UK. They have a reputation for being family friendly offering play areas, Happy Meals, and baby changing areas in most locations. They offer table service which is very popular with AccessAble users. Late night opening, drive through and free wi-fi are also key attractions.

Access Guide

Show Easy Read

Summary

Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)

On Street Parking

  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Barrett Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 290cm x 600cm (9ft 6in x 19ft 8in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 2 hours with no return in 1 hour only.
  • Comments View
    • The nearest public car park is Q-Park - Marble Arch which is approximately 0.6 mile from the venue. For further information please refer to the guide we have for this athttps://www.accessable.co.uk.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 08:00 - 22:00.
  • Sunday 10:00 - 20:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are not mobility aids available.

Approach (Ground Floor Entrances)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
    • Access into West One Shopping Centre/Bong Street Station is step-free via double width manual doors with an opening width of 160cm.
      There is an easy ramp with no handrails after the entrance leading towards McDonald's and into the shopping centre.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Ground Floor Collection Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor of the West One Shopping Centre, opposite Wasabi Sushi and Bento.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M'.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • There is a member of staff available for assistance at this entrance.
    • This entrance can be used to reach the ground floor Payment Counters and Express Counter.

Outside Access (Ground Floor Payment Entrance)

  • Entrance View
    • This information is for the entrance located on the ground floor of the West One Shopping Centre, opposite Wasabi Sushi and Bento.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'McDonald's'.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
    • There is a member of staff available for assistance at this entrance.
    • This entrance can be bypassed by using the Ground Floor Collection Entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Approach (Lower Ground Floor)

Outside Access (Lower Ground Floor Entrance)

  • Entrance View
    • This information is for the entrance located on the lower ground floor of the West One Shopping Centre, next to M&S and Superdrug.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'McDonald's'.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • There is a member of staff available for assistance at this entrance.

Order and Collection (Ground Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Payment Counter View
    • The counter is located to the right as you enter from the Ground Floor Collection entrance.
    • The counter is approximately 9m from the Ground Floor Collection entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Collection Counter View
    • The counter is located ahead as you enter from the Ground Floor Collection entrance.
    • The counter is approximately 4m from the Ground Floor Collection entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Comments View
    • There is an express payment counter to the far right as you enter from the Ground Floor Collection entrance.
    • This counter is medium (77cm-109cm) (shown in photographs 5 and 6).

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the right as you enter from the Ground Floor Collection entrance.
    • The stairs are approximately 3m from the Ground Floor Collection entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and LG.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are additional seating.

Seating Area (Lower Ground Floor)

  • This seating area is located on the lower ground floor.
  • The distance between the floor and the underside of the highest dining table is 108cm.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • There are also high tables, booths, stools and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does not play background music.
  • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on Barrett Street in the nearby St Christopher's Place.