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Rainforest Cafe

20 Shaftesbury Avenue, London, W1D 7EU

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Access Guide

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Introduction

Getting Here (Piccadilly Circus)

Accessible Route to Restaurant via The Trocadero

  • The Rainforest Café seating areas are located on the mezzanine and lower ground floors of the building.
  • There is not step-free access to both seating areas within the public part of the venue.
  • Please let the venue know in advance of any accessibility requirements you might have by making a priority seating over the phone on 020 7434 3111.
  • On arriving at Rainforest Café, a member of the team will assist wheelchair users to London Trocadero’s wheelchair access area, which does involve leaving the building and is just minutes away.
  • There is a steep ramp leading up from the service lift to the lower ground seating area. Assistance will be given at this ramp if required.
  • The Rainforest Café will ensure there is sufficient space given to dine on the lower ground floor (Forest Floor) as wheelchair access is not available to the mezzanine floor.
  • At off peak times, please note that wheelchair users and their guests may be the only people located on this level. Forest Floor is decorated with jungle foliage, waterfalls, a fresh water aquarium and sound and light effects.
  • This lower ground floor seating area has an accessible toilet with emergency call alarms and a wheelchair is available for internal use if required.
  • For safety and legal reasons, the venue only allows to 2 wheelchairs in the building at any time. They also limit the number of guests into the restaurant to prevent overcrowding.
  • Due to the theme of the restaurant, please be aware that loud noise and strobe lighting is used to simulate storms every 29 minutes. There are also times when low lighting levels are in use.

Opening Times (Rainforest Cafe)

  • Monday 11:30 - 22:00.
  • Tuesday 11:30 - 22:00.
  • Wednesday 11:30 - 22:00.
  • Thursday 11:30 - 22:00.
  • Friday 11:30 - 22:00.
  • Saturday 11:00 - 22:00.
  • Sunday 11:00 - 22:00.

Getting Help and Assistance

  • for more information on mobility access information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the venue in advance on 020 7434 3111.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Shaftesbury Avenue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'London Trocadero'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 100cm.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Shop (The Rainforest Café - Retail Village - Ground Floor)

  • Entrance View
    • There is step free access to the venue.
  • Inside Access View
    • There is step free access to the majority of the venue/service.
    • There is room to manoeuvre within the majority of the shop.
    • The majority of aisle widths are not 150cm+.
    • The aisle widths range between 60cm and 140cm.
    • There is a clear accessible route to the till(s)/counter(s).
    • The height of the till/counter is 120cm.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • There is not a hearing assistance system available at the till(s)/counter(s).
    • There is not a seat/chair available.
    • The type of flooring in the shop is concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear left of the Rainforest Shop.
    • The stairs are approximately 15m from the main entrance.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are ground floor, mezzanine and lower ground floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are the bar and restaurant on the mezzanine floor.

Counter (Guest Greeting Counter - Mezzanine Floor)

  • Counter View
    • The counter is located on the mezzanine floor.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is high (110cm+).
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is concrete.

Eating and Drinking (Mezzanine Floor)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located on the mezzanine floor.
    • There is stepped access to the restaurant/bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 116cm.
    • There is a moveable card machine available for payment.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • The standard height for the underside of dining tables is 72cm.
    • There are also high tables and high stools.
    • The surface height of the highest table is 111cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is concrete.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a member of staff upon request.

Eating and Drinking (Lower Ground Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the lower ground floor.
    • There is stepped access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 69cm.
    • The distance between the floor and the underside of the highest dining table is 74cm.
    • The standard height for the underside of dining tables is 72cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a member of staff upon request.

Accessible Toilet(s) (Lower Ground Floor)

  • Location and Access View
    • This accessible toilet is located on the lower ground floor.
    • This accessible toilet is approximately 24m (26yd 9in) from the Trocadero service lift.
    • There is ramped/sloped access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 94cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 180cm x 270cm (5ft 11in x 8ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 174cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 108cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 96cm.

Standard Toilet(s)

  • Toilet Facilities View
    • The female and male toilets are located on the mezzanine floor.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 115cm.
  • Toilet Facilities 2 View
    • The female and male toilets are located on the lower ground floor.
    • There is stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.