Access Guide
Summary
Getting Here (Piccadilly Circus)
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By Bus
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- There are bus stops located on Regent Street/St James's Street, Piccadilly, Regent Street, Shaftesbury Avenue, Coventry Street and Haymarket.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- There are bus stops located on Regent Street/St James's Street, Piccadilly, Regent Street, Shaftesbury Avenue, Coventry Street and Haymarket.
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By Underground
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- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
The accessible entrance is from the park at the rear of the station.
Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
Leicester Square Station is served by the Piccadilly and Northern Line Services.
Both stations are accessed by steps only. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
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By Train
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- London Charing Cross has step-free access to all platforms.
Staff are available to assist with ramps between the platform and the train. - For more information on access and facilities at Charing Cross Station please click here (opens new tab).
- London Charing Cross has step-free access to all platforms.
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By Road
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- Piccadilly Circus can be accessed from Piccadilly, Regent Street, Haymarket and Coventry Street.
Piccadilly Circus is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles). - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
The nearest public car parks are Q-Park Leicester Square, located off Whitcomb Street and NCP Brewers Street.
There are 3 Blue Badge bays within Q-Park Leicester Square.
On street Blue Badge bays are located on Whitcomb Street and Jermyn Street. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- A London taxi can be hailed in any location or summoned by phone.
There are taxi ranks located off many side roads from Piccadilly Circus, these include; Regent Street/St James's Street, Piccadilly, Regent Street, Shaftesbury Avenue, Haymarket, Jermyn Street, Air Street, Coventry Street, Oxendon Street, Whitcomb Street and Wardour Street.
- Piccadilly Circus can be accessed from Piccadilly, Regent Street, Haymarket and Coventry Street.
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By River
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- 6 TfL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TfL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TfL River Bus routes run from 22 piers between Putney and Woolwich.
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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Useful Links
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- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Opening Times
- Monday 11:30 - 23:00.
- Tuesday 11:30 - 23:00.
- Wednesday 11:30 - 23:30.
- Thursday 11:30 - 23:30.
- Friday 11:30 - 00:00.
- Saturday 11:30 - 00:00.
- Sunday 11:30 - 22:30.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located off the junction between Haymarket and Panton Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Pizza Express'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 156cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 88cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Eating and Drinking (Restaurant - Ground Floor)
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Location and Access
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- The following information is for the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service.
- Menu types include: handheld menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 74cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is vinyl.
- The lighting levels are good.
Accessible Toilet(s)
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Location and Access
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- This accessible toilet is located on the ground floor, to the rear of the venue.
- This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is fair.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 80cm (2ft 7in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 208cm x 158cm (6ft 10in x 5ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 114cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 89cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 92cm (3ft).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 97cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 86cm (2ft 10in).
- The contrast between the hand dryer and the wall is good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 89cm.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter.
- The stairs are approximately 2m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are B and G.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is not a landing.
- The lighting levels at the steps are moderate to good.
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Other Information
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- The service(s) on the floors which are not accessible is/are additional seating and the standard toilets.
Eating and Drinking (Restaurant - Basement Level)
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- Staff are unable to make a table accessible to wheelchair users.
- The standard height for the underside of dining tables is 72cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also sofas.
- The type of flooring in this area is vinyl and wood.
- The lighting levels are low to moderate.
- Access to the additional seating area is via a single 19cm high step without handrails.
Step(s) (Standard Toilets)
- There is a/are step(s) located to the right of the basement level.
- The step(s) is/are used to access the standard toilets.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are low to moderate.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on the basement level.
- There is stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 2m from the steps.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.