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Platinum Lace

13 Coventry Street, London, W1D 7DH

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Access Guide

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Introduction

Getting Here (Piccadilly Circus)

Opening Times

  • Monday 15:00 - 06:00.
  • Tuesday 15:00 - 06:00.
  • Wednesday 15:00 - 06:00.
  • Thursday 15:00 - 06:00.
  • Friday 15:00 - 06:00.
  • Saturday 15:00 - 06:00.
  • Sunday 18:00 - 03:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There are not mobility aids available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Coventry Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Platinum Lace Bar and Gentleman's Club'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 112cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a 90cm gap between the barrier and planter in front of the entrance. The barrier can be moved if required.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.
  • Comments View
    • The steps leading down to the venue are in three sections of 14, 5 and then 3.
    • The section of 5 steps only has a handrail on the left going down (shown in photograph 5).

Reception

  • Reception View
    • The reception point is located at the foot of the staircase leading down from the entrance.
    • The reception point is approximately 1m (3ft 3in) from the stairs.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is stepped access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are low to moderate.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is wood.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is obstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Getting Around (Main Area)

  • Access View
    • There is not step-free access throughout the area.
    • There is/are 6 clearly marked step(s), with handrails on both sides, for access to the lower section of the main area.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps in level change 1 are shown in photograph 1.
    • There is/are 2 clearly marked step(s), with handrails on both sides, for access to the VIP areas.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps in level change 2 are shown in photograph 6.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the venue.
    • There is not a hearing assistance system in the public areas of the building.

Eating and Drinking (Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located to the left as you enter the main area.
    • There is step-free access to the bar.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 120cm.
    • There is a moveable card machine available for payment.
    • There is level access between reception and the bar.
      There is stepped access to the remainder of the venue from the bar.
  • Tables and Seating View
    • The surface height of the lowest table is 46cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables, armchairs and stools.
    • The type of flooring in this area is wood.
    • The lighting levels are low to moderate.

Step(s) (War Room)

  • There is a/are step(s) located in the main area, leading up to a VIP room.
  • The step(s) is/are used to access the VIP War Room.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are low to moderate.

Accessible Toilet(s)

  • Location and Access View
    • This accessible toilet is located at the rear of the main area.
    • This accessible toilet is approximately 30m (32yd 2ft) from the reception area.
    • There is stepped access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from a member of staff (key code).
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door is easy to open.
    • There is no lock for the toilet door.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 156cm x 190cm (5ft 1in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest and a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female and male toilets are located off the lower section of the main area.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 30m from the reception area.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 92cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • There is an additional standard toilet in the War Room (Photograph 4).