Access Guide
Introduction
- Reception is manned 24 hours per day.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Plymouth.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Plymouth.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- There is a £5.00 overnight charge per day.
- The car park is located t.
- The car park type is open air/surface.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located at the front of the hotel.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main doors open by revolving.
- The doors are heavy.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located in front of and immediately beyond the entrance.
- There is / are 11 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do have handrails.
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Comments
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- The 5 steps beyond the entrance have only a handrail on the right side going up.
Outside Access (Accessible Entrance)
- This information is for the entrance located on level 1, next to the car park.
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
Level Change (Accessible Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the path between the car park and the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The width of the ramp or slope is 90cm (2ft 11in).
Outside Access (Ballroom Entrance)
- This information is for the entrance located at the rear of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 115cm (3ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 125cm (4ft 1in) wide.
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Comments
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- It is necessary for the doors to be opened from the inside.
- This entrance gives direct access into the ballroom from the rear of the building.
Level Change (Ballroom Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is portable.
- Please contact reception.
- The width of the ramp or slope is 110cm (3ft 7in).
- There are steps to access this area / service.
- The steps are located in the 1st doorway.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
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Comments
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- The portable ramp is used to overcome the step.
Level Change (Ballroom)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading into the Ballroom.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Reception
- The reception desk is 6m (19ft 8in) from the lift.
- There is not level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
- Customers can charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4-5.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting level is medium.
Lift
- There is a lift for public use.
- The lift is located in the lobby.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4-5.
- The lift is 15m (16yd) from accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 74cm x 110cm (2ft 5in x 3ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are not within reach for a wheelchair user.
- The controls are 95-160cm in height.
- The lift controls do not have Braille markings.
- The lift controls do not have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- A larger service lift can be made available for those unable to access this lift.
Restaurant Bar Internal (Restaurant)
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- Food is available from the bar.
- Full table service is available.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 15m (16yd 1ft) from the lift.
- The distance between the floor and the lowest table is 75cm (2ft 6in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is traditional English cuisine.
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Comments
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- If required, plastic cups, cutlery and straws can be requested in advance.
Room
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General Information
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- The Tourist Board rating is 3.
- There are 73 rooms in total.
- There are 0 standard ground floor rooms.
- There are 72 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 6m (19ft 8in) from the accessible entrance.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 108.
- The width of the door is 77cm.
- The height of the bed is 54cm.
- The measurement between the bed base and floor is 17cm (0ft 7in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 80cm (2ft 7in) (2ft 7in).
- The door opens outwards.
- The door is light.
- The door is locked by a (no lock).
- The dimensions of the accessible ensuite are 170cm x 200cm (5ft 7in x 6ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are not available for the toilet.
- The toilet seat is 47cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 82cm (2ft 8in).
- The tap type is lever.
- There is not a mixer tap for the sink.
- There is not a functional emergency alarm in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 45cm (1ft 6in).
- The tap type is lever.
- There is not a mixer tap.
- There is a shower over the bath.
- The shower head height is adjustable.
- The shower control type is twist/turn.
- There are not handrails available.
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Wheel In Shower
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- There is not a wheel in shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is low.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is low.
- The colour contrast between the external ensuite door and wall is medium.
- Lighting levels are medium.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is low.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is low.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) vibrating pillows and Teletext/subtitles/Ceefax.
- Vibrating fire alarms are In rooms.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 0.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and tactile signage on or near the toilet door.
- This accessible toilet is approximately 17m (18yd 1ft) from the lift.
- This accessible toilet is located off the ground floor lobby, next to the ballroom.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from the reception desk.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 93cm (3ft 1in).
- The door is heavy.
- The dimensions of the accessible toilet are 180cm x 170cm (5ft 11in x 5ft 7in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located off the ground floor lobby, next to the ballroom.
- The female toilets are 19m (21yd) from the lift.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located in the lobby.
- The male toilets are 8m (26ft 3in) from the lift.
- Inside the venue, there is not level access to the male toilet.
- Lighting levels are bright.
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Comments
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- The photographs show the standard male toilet.
Level Change (Standard Male Toilet)
- There are steps to access this area / service.
- The steps are located leading down to the toilet.
- There is / are 6 step(s) to the area / service.
- Lighting levels at the steps are medium.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- The photographs show the designated drop-off point and the bath in the adapted room.