You are on Introduction. Skip to the next section.

Introduction

• Reception is manned 24 hours per day.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Plymouth.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Plymouth.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • There is a £5.00 overnight charge per day.
  • The car park is located t.
  • The car park type is open air/surface.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the front of the hotel.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main doors open by revolving.
• The doors are heavy.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located in front of and immediately beyond the entrance.
• There is / are 11 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.

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• Comments View
  • The 5 steps beyond the entrance have only a handrail on the right side going up.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located on level 1, next to the car park.
• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 85cm (2ft 9in) wide.

You are on Level Change (Accessible Entrance). Skip to the next section.

Level Change (Accessible Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the path between the car park and the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The width of the ramp or slope is 90cm (2ft 11in).

You are on Outside Access (Ballroom Entrance). Skip to the next section.

Outside Access (Ballroom Entrance)

• This information is for the entrance located at the rear of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 115cm (3ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 125cm (4ft 1in) wide.
• Comments View
  • It is necessary for the doors to be opened from the inside.
  • This entrance gives direct access into the ballroom from the rear of the building.

You are on Level Change (Ballroom Entrance). Skip to the next section.

Level Change (Ballroom Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is portable.
• Please contact reception.
• The width of the ramp or slope is 110cm (3ft 7in).
• There are steps to access this area / service.
• The steps are located in the 1st doorway.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

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• Comments View
  • The portable ramp is used to overcome the step.

You are on Level Change (Ballroom). Skip to the next section.

Level Change (Ballroom)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading into the Ballroom.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 6m (19ft 8in) from the lift.
• There is not level access to reception from the entrance.
• The reception desk is high height.
• The desk does not have a lowered section.
• Lighting levels are medium.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.
• Customers can charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting level is medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the lobby.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5.
• The lift is 15m (16yd) from accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 74cm x 110cm (2ft 5in x 3ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 95-160cm in height.
• The lift controls do not have Braille markings.
• The lift controls do not have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • A larger service lift can be made available for those unable to access this lift.

You are on Restaurant Bar Internal (Restaurant). Skip to the next section.

Restaurant Bar Internal (Restaurant)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is available.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 15m (16yd 1ft) from the lift.
• The distance between the floor and the lowest table is 75cm (2ft 6in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is traditional English cuisine.

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• Comments View
  • If required, plastic cups, cutlery and straws can be requested in advance.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 3.
  • There are 73 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 72 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 0 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 6m (19ft 8in) from the accessible entrance.
  • There is level access from an accessible entrance.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 108.
  • The width of the door is 77cm.
  • The height of the bed is 54cm.
  • The measurement between the bed base and floor is 17cm (0ft 7in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 80cm (2ft 7in) (2ft 7in).
  • The door opens outwards.
  • The door is light.
  • The door is locked by a (no lock).
  • The dimensions of the accessible ensuite are 170cm x 200cm (5ft 7in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 82cm (2ft 8in).
  • The tap type is lever.
  • There is not a mixer tap for the sink.
  • There is not a functional emergency alarm in the ensuite.
  • No emergency alarm is fitted in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 45cm (1ft 6in).
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are not handrails available.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is low.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is low.
  • The colour contrast between the external ensuite door and wall is medium.
  • Lighting levels are medium.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is low.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is low.
  • Lighting levels are bright.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) vibrating pillows and Teletext/subtitles/Ceefax.
  • Vibrating fire alarms are In rooms.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 0.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • This accessible toilet is approximately 17m (18yd 1ft) from the lift.
  • This accessible toilet is located off the ground floor lobby, next to the ballroom.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is not a radar key.
  • The key can be obtained from the reception desk.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 93cm (3ft 1in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 180cm x 170cm (5ft 11in x 5ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located off the ground floor lobby, next to the ballroom.
  • The female toilets are 19m (21yd) from the lift.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located in the lobby.
  • The male toilets are 8m (26ft 3in) from the lift.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are bright.
• Comments View
  • The photographs show the standard male toilet.

You are on Level Change (Standard Male Toilet). Skip to the next section.

Level Change (Standard Male Toilet)

• There are steps to access this area / service.
• The steps are located leading down to the toilet.
• There is / are 6 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The photographs show the designated drop-off point and the bath in the adapted room.