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McDonald's

100 New George Street, Plymouth, Devon, PL1 1RX

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Access Guide

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Introduction

  • Venue hours:.
  • Monday-Thursday 06:00-midnight.
  • Friday-Sunday open 24hours a day, closing at midnight on the Sunday.

Location

  • The venue is situated within the centre of the city.
  • The venue is not situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Plymouth.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.

Opening Hours

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Woolworth's East Car Park.
    • The car park is located on Cornwall Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 130cm.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • The music is very quiet near the main entrance and gets louder as you approach the counter.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 102cm (3ft 4in).
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is fast food.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are additional seating and the standard toilets.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
    • This accessible toilet is located to the right of the counter on the ground floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 145cm x 225cm (4ft 9in x 7ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 77cm (2ft 6in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.