Access Guide
Introduction
- Related link Plymouth Tourist Information Centre.
- Http://www.disabledgo.com/en/access-guide/plymouth-tourist-information-centre
Location
- The venue is situated within the centre of the city.
- This venue is situated in Plymouth.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
COVID-19 Information
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There are separate doors for entering and exiting.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are hand held.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
- For more information on the 'We're Good to Go' Industry Standard please click here.
Opening Times (Summer Opening Times)
- Monday 09:00 - 17:00..
- Tuesday 09:00 - 17:00..
- Wednesday 09:00 - 17:00..
- Thursday 09:00 - 17:00..
- Friday 09:00 - 17:00..
- Saturday 09:00 - 17:00..
- Sunday 10:00 - 16:00..
Opening Times (Winter Opening Times)
- Monday 09:00 - 17:00..
- Tuesday 09:00 - 17:00..
- Wednesday 09:00 - 17:00..
- Thursday 09:00 - 17:00..
- Friday 09:00 - 17:00..
- Saturday 10:00 - 16:00..
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks.
View
- There is not a car park for public use within 200m (approx).
- The car park is located in Quay Road.
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located in Southside Street.
- There is not a designated drop off point.
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Comments
View
- The photograph shows the on street parking.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 136cm (4ft 6in) wide.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located in the doorway.
- There is / are 1 step(s) to the area / service.
- The steps are clearly marked.
- The steps are shallow.
Reception
- The reception desk is 4m (13ft 1in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are bright.
- Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting level is bright.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3.
- The lift is 4m (13ft 1in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 130cm x 170cm (4ft 3in x 5ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- The availability of touch tours does not depend on exhibition.
- Video tours are not available.
- There is not a hearing assistance system.
- Concessions are available.
- There is not a wheelchair to borrow.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
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Comments
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- The nearest adapted and standard toilets are situated in a WC block opposite the building.
- RADAR keys can be purchased from reception.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.