You are on Introduction. Skip to the next section.

Introduction

• Related link Plymouth Tourist Information Centre.
• Http://www.disabledgo.com/en/access-guide/plymouth-tourist-information-centre

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Plymouth.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are external queuing points.
• The external queuing points are clearly marked/signed.
• There are separate doors for entering and exiting.
• There is not a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are hand held.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at tills/counters.
• The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information on the 'We're Good to Go' Industry Standard please click here.

You are on Opening Times (Summer Opening Times). Skip to the next section.

Opening Times (Summer Opening Times)

• Monday 09:00 - 17:00..
• Tuesday 09:00 - 17:00..
• Wednesday 09:00 - 17:00..
• Thursday 09:00 - 17:00..
• Friday 09:00 - 17:00..
• Saturday 09:00 - 17:00..
• Sunday 10:00 - 16:00..

You are on Opening Times (Winter Opening Times). Skip to the next section.

Opening Times (Winter Opening Times)

• Monday 09:00 - 17:00..
• Tuesday 09:00 - 17:00..
• Wednesday 09:00 - 17:00..
• Thursday 09:00 - 17:00..
• Friday 09:00 - 17:00..
• Saturday 10:00 - 16:00..
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is not a car park for public use within 200m (approx).
  • The car park is located in Quay Road.
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located in Southside Street.
  • There is not a designated drop off point.
• Comments View
  • The photograph shows the on street parking.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 136cm (4ft 6in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located in the doorway.
• There is / are 1 step(s) to the area / service.
• The steps are clearly marked.
• The steps are shallow.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 4m (13ft 1in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting level is bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3.
• The lift is 4m (13ft 1in) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 130cm x 170cm (4ft 3in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Museum. Skip to the next section.

Museum

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• The availability of touch tours does not depend on exhibition.
• Video tours are not available.
• There is not a hearing assistance system.
• Concessions are available.
• There is not a wheelchair to borrow.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

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• Comments View
  • The nearest adapted and standard toilets are situated in a WC block opposite the building.
  • RADAR keys can be purchased from reception.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.