You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Plymouth.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:15 - 16:30.
• Tuesday 09:15 - 16:30.
• Wednesday 09:15 - 16:30.
• Thursday 09:15 - 16:30.
• Friday 09:15 - 16:30.
• Saturday 09:15 - 16:00.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is multi storey.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is concrete.
• There is a dropped kerb between the car park and the venue.
• There is not a road to cross between the car park and the entrance.
• The car park does have a height restriction barrier.
• The maximum height is 200cm (6ft 7in).

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• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.
• Comments View
  • The area in the multi storey car park outside the building is exclusively for the use of Shopmobility customers.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located in the Mayflower East Car Park.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• This information is for the entrance located at the rear of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

You are on Level Change (Rear Entrance). Skip to the next section.

Level Change (Rear Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception. Skip to the next section.

Reception

• The reception desk is 1m (3ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is low height.
• Lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

You are on Shopmobility. Skip to the next section.

Shopmobility

• Route maps are not available.
• Manual wheelchairs are available.
• Powered wheelchairs are available.
• Powered scooters are available.
• Equipment does have to be booked in advance.
• There is a hire charge.
• Escorts are not normally available to assist around town / city.
• Trained escorts are not available for people with a visual impairment.
• Trained escorts are not available for people with a hearing impairment.

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• Comments View
  • A Membership is £12 per year. Daily hire is £4 and Holiday hire is £5 for 3 weeks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • This accessible toilet is located at the rear of the foyer.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • There is an identical accessible female toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The accessible toilets are also used as standard unisex toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.