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Plymouth Tourist Information Centre

Plymouth Mayflower Visitor Centre, Plymouth, Devon, PL1 2LR

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Plymouth.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Plymouth.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Opening Times (Summer Opening Times)

  • Monday 09:00 - 17:00..
  • Tuesday 09:00 - 17:00..
  • Wednesday 09:00 - 17:00..
  • Thursday 09:00 - 17:00..
  • Friday 09:00 - 17:00..
  • Saturday 09:00 - 17:00..
  • Sunday 10:00 - 16:00..

Opening Times (Winter Opening Times)

  • Monday 09:00 - 17:00..
  • Tuesday 09:00 - 17:00..
  • Wednesday 09:00 - 17:00..
  • Thursday 09:00 - 17:00..
  • Friday 09:00 - 17:00..
  • Saturday 10:00 - 16:00..
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the far end of the building.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 136cm (4ft 6in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located in the doorway.
  • There is / are 1 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are shallow.

Reception

  • The reception desk is 4m (13ft 1in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are bright.
  • Customers cannot charge scooters or wheelchairs at the venue.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible and standard toilets are situated in a WC block opposite the building.
    • RADAR keys can be purchased from the centre.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.