Access Guide
Getting to BP Pulse Live
Outer Walkway(s)
- The surface of the outer concourse varies between tarmac and concrete tiles.
Bollards are located on the approach to the venue from the car park.
The width between bollards is 118cm.
There are some very slight slopes in places along the Outer Walkways.
There is step free access along the walkways.
There are information/signage posts located along the walkway.
There is car park shuttle bus drop off point on the walk way opposite the lake. - Clear directional signage is provided.
- There is an arena plan/map on the walkway(s).
- There is a steward/member of staff available for assistance on event days.
- For more information on Air Restaurant Hospitality please click here - (new tab).
- For more information on Lakeside Lounge Hospitality please click here - (new tab).
- For more information on Showdeck Hospitality please click here - (new tab).
- For more information on BP Pulse EVIP Lounge please click here - (new tab).
Outside Access (Premium Lakeside Entrance)
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Entrance
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- This information is for the entrance located to the side of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Premium Lakeside Entrance'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 160cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
- There is a slope with a very easy incline.
Entrance (Arena Internal Entrance)
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Entrance
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- This information is for the entrance located in the Lakeside Hospitality entrance reception area.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 176cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 176cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is not a member of staff available for assistance at this entrance.
Reception (Lakeside Reception)
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Reception
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- The reception point is located to the right as you enter the Lakeside Hospitality entrance.
- The reception point is approximately 3m (3yd 10in) from the Lakeside Hospitality entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is 92cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is carpet.
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Reception Seating Area
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- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
Other Floors (Lakeside Reception Entrance)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the Lakeside Hospitality entrance reception area.
- The stairs are approximately 11m from the Lakeside Hospitality entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, 1, 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift (Lakeside Reception Entrance)
- There is a lift for public use.
- The lift is located in the Lakeside Hospitality reception area.
- The lift is clearly visible from the entrance.
- The lift is approximately 9m (9yd 2ft) from the Lakeside Hospitality entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
Eating and Drinking (Showdeck)
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Location and Access
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- The following information is for the bar.
- The bar is located on the second floor of the Lakeside Hospitality.
- There is step-free access to the bar.
- For access there are double manual doors which may be difficult to open.
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Service and Menus
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- Tables can be booked in advance.
- There is a bar where drinks can be ordered.
- Menu types include: handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is only played during certain functions.
- There is not a hearing assistance system.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The surface height of the lowest table is 61cm.
- The surface height of the highest table is 112cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests on both sides.
- In this area there are coffee tables, high tables, sofas and high stools.
- The type of flooring in this area is carpet.
- The lighting levels are adjustable.
- There is step free access to Row D of the Arena Seating.
There are 3 to 9 steps to access Rows C to A.
Designated Seating Area(s) (Showdeck)
- This designated seating area is located within the Showdeck, at the rear of the general seating area.
- There is level access to this designated seating area.
- The view from this seating area is good.
- There is/are 6 designated space(s) for wheelchair users in this seating area.
- Companions sit next to the patron.
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Comments
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- The designated seating areas within the Showdeck are not clearly signed.
- The nearest accessible toilet is located on the first floor.
Accessible Toilet
- The nearest accessible toilet is located within the Lakeside Lounge, on the first floor of Lakeside Hospitality.
Standard Toilets
- The nearest standard toilet are located within the Lakeside Lounge, on the first floor of Lakeside Hospitality.