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Lakeside Hospitality Reception

Resorts World Arena, NEC, Perimeter Road, Birmingham, West Midlands, B40 1NT

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Access Guide

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Getting to the Resorts World Arena

Outer Walkway(s)

Outside Access (Lakeside Hospitality Suite Main Entrance)

  • Entrance View
    • This information is for the entrance located to the side of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Lakeside Hospitality Entrance'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Entrance (Arena Internal Entrance)

  • Entrance View
    • This information is for the entrance located in the Lakeside Hospitality entrance reception area.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this entrance.

Reception (Lakeside Reception)

  • Reception View
    • The reception point is located to the right as you enter the Lakeside Hospitality entrance.
    • The reception point is approximately 3m (3yd 10in) from the Lakeside Hospitality entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.

Counter (Cloakroom)

  • Counter View
    • The counter is located to the left as you enter the Lakeside Hospitality entrance.
    • The counter is approximately 8m (8yd 2ft) from the Lakeside Hospitality entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is carpet.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.

Hospitality, Lounges and Boxes

  • Lounges, bars and restaurants are located within this hospitality area.
  • This hospitality area is located over 3 floors.
  • Ground floor - Air Restaurant.
  • First floor - Lakeside Lounge.
  • Second floor - Showdeck.
  • There is step free access throughout all areas of hospitality.
  • Flooring throughout hospitality areas varies between carpet, wood flooring and vinyl.
  • Lighting levels throughout hospitality areas vary.
  • A member of staff is available within hospitality to provide assistance.
  • There is a/are designated seating area(s) within the hospitality area.
  • The designated seating area(s) is/are located in the Showdeck.
  • There is step free access to the designated seating area(s).

Other Floors (Lakeside Reception Entrance)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the Lakeside Hospitality entrance reception area.
    • The stairs are approximately 11m from the Lakeside Hospitality entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Lakeside Reception Entrance)

  • There is a lift for public use.
  • The lift is located in the Lakeside Hospitality reception area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 9m (9yd 2ft) from the Lakeside Hospitality entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Accessible Toilet

  • Accessible toilets are available within the Air Restaurant and Lakeside Lounge.

Standard Toilets

  • Standard toilets are available within the Air Restaurant and Lakeside Lounge.

Related Access Guides (Lakeside Hospitality)