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Showdeck Hospitality

Resorts World Arena, NEC, Perimeter Road, Birmingham, West Midlands, B40 1NT

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Access Guide

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Getting to the Resorts World Arena

Outer Walkway(s)

Outside Access (Lakeside Hospitality Suite Main Entrance)

  • Entrance View
    • This information is for the entrance located to the side of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Lakeside Hospitality Entrance'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Entrance (Arena Internal Entrance)

  • Entrance View
    • This information is for the entrance located in the Lakeside Hospitality entrance reception area.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this entrance.

Reception (Lakeside Reception)

  • Reception View
    • The reception point is located to the right as you enter the Lakeside Hospitality entrance.
    • The reception point is approximately 3m (3yd 10in) from the Lakeside Hospitality entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the waiting area.

Other Floors (Lakeside Reception Entrance)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the Lakeside Hospitality entrance reception area.
    • The stairs are approximately 11m from the Lakeside Hospitality entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Lakeside Reception Entrance)

  • There is a lift for public use.
  • The lift is located in the Lakeside Hospitality reception area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 9m (9yd 2ft) from the Lakeside Hospitality entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Eating and Drinking (Showdeck)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located on the second floor of the Lakeside Hospitality.
    • There is step-free access to the restaurant/bar.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Background music is only played during certain functions.
    • There is not a hearing assistance system.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 49cm.
    • The distance between the floor and the underside of the highest dining table is 107cm.
    • There are also coffee tables, high tables, sofas and high stools.
    • The surface height of the lowest table is 61cm.
    • The surface height of the highest table is 112cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • All chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • The lighting levels are adjustable.

Designated Seating Area(s) (Showdeck)

  • This designated seating area is located within the Showdeck, at the rear of the general seating area.
  • There is level access to this designated seating area.
  • The view from this seating area is good.
  • There is/are 6 designated space(s) for wheelchair users in this seating area.
  • Companions sit next to the patron.
  • Comments View
    • The designated seating areas within the Showdeck are not clearly signed.
    • The nearest accessible toilet is located on the first floor.

Accessible Toilet

  • The nearest accessible toilet is located within the Lakeside Lounge, on the first floor of Lakeside Hospitality.

Standard Toilets

  • The nearest standard toilet are located within the Lakeside Lounge, on the first floor of Lakeside Hospitality.