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Multi-storey Car Park

Pendigo Way, Birmingham, B40 1PU

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • Outside of lockdown, times vary in different areas across Resorts World. Opening times are subject to change due to changing COVID-19 restrictions.
  • Some brands within Resorts World have also had to alter opening times from time to time due to staff availability. For the latest opening hours please click here.
  • There are no changes to the Blue Badge parking arrangements or the entrance to the building.
  • An external queuing system is in place at busy times managed by security guards. Signs clearly ask guests to keep a safe social distance and floor markers are in place help to stay 2m apart.
  • Guests can enter and exit the building at the usual points. However, there is a one-way system in place so at each of these points certain doors are dedicated to entering and other doors to exiting. These are clearly marked.
  • There is at least one additional member of security or staff at the entrance during busy times.
  • Additional hand sanitising stations have been installed at the entrances, exits and throughout the centre.
  • There are changing capacity numbers depending on what is open, this is to ensure social distancing.
  • A clearly marked one-way system is in place throughout the building to assist with social distancing and signage on digital screens is used to remind guests to follow the one-way system and keep a safe social distance.
  • The following signage is in place; arrows on the floor to indicate one-way system, markers on the floor to indicate where to queue outside individual shops and posters and digital screens to remind people to remain at a safe social distance.
  • Protective screens have been introduced for the Guest Services reception (in the Atrium), Genting Hotel reception and individual shops.
  • The lifts around the building have clearly marked maximum capacities but are still operational both up and down.
  • Toilet facilities are open throughout the building (other than the toilets inside Cineworld which is temporarily closed), but cubicle numbers are restricted to allow for social distancing.
  • The changing rooms are available with capacity limits for spa guests to change in, but the showers are currently closed.
  • All guests are required to wear facemasks and they are reminded of this by signage at the entrance and throughout the Resort, as well as by our security and guest facing teams.
  • Track and trace is in use. All restaurants and leisure venues within Resorts World require guests to either give their details or sign in with the NHS track and trace QR code. Guests are also able to check in with the NHS track and trace QR code as they enter the building.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • By Road View
    • Resorts World Birmingham is located within the NEC Complex to the east of Birmingham, just 5 minutes from the M42 Junction 6, and the A45. From the M42 and A45 please follow the signs towards the NEC.
    • There are 2 car parks available for Resorts World Birmingham: Multi-storey Car Park and Car Park South 2 Overflow Parking. The Multi-storey Car Park is located at the rear of Resorts World Birmingham. The entrance is located on South Car Park Road, off Pendigo Way. For directions to Resorts World Birmingham Multi-storey Car Park please use the postcode: B40 1NT.
  • By Bus View
  • By Train View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff do not receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass areas surrounding the venue.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters and wheelchairs.
  • To obtain mobility aids please contact the guest services team.
  • All mobility aids are available at the guest services desk, located on the ground floor of the building.

Opening Times

  • This service is open 24 hours.

Parking

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located at the rear of the building.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are available.
    • There is also an overflow car park for visitors.
    • Additional parking is available in the overflow car park in Car Park South 2.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 610cm (12ft 2in x 20ft).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park, inside the building, and at the entrance to the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the parking charges please click here (opens new tab).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Exit (Shops Exit)

  • Exit View
    • This information is for the exit located towards the rear of the car park, close to Resorts World.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 174cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left and right of the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There are similar exits on Car Park Level B, and Car Park Level C.

Exit (Cineworld and Restaurants Exit)

  • Exit View
    • This information is for the exit located at the rear of the car park on Level A, leading into the first floor of Resorts World Birmingham.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the door opening is 174cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The lighting levels at the ramp/slope are moderate to good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the shops exit area.
    • The stairs are approximately 5m from the shops exit.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are Resorts World Birmingham Ground Floor (0), Car Park Level A, Car Park Level B and Car Park Level C.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Comments View
    • The stairs are clearly signed in the building.

Lift

  • There is a lift for public use.
  • The lift is located in the shops exit area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the shops exit.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Resorts World Birmingham Ground Floor (0), Car Park Level A, Car Park Level B and Car Park Level C.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Route from Car Park to Resorts World Birmingham

  • There are 2 exits from the car park on Car Park Level A.
  • There is 1 exit from the car park on Car Park Level B and Car Park Level C.
  • The shops exit on Car Park Level A is shown in photograph 1.
  • The Cineworld and Restaurants exit is shown in photograph 2.
  • There are similar doors at all exits.
  • There is a lift at the shops exit (shown in photograph 3).
  • There are stairs at the shops exits (shown in photograph 4).
  • There is step free access by using the lift throughout the car park.

Resorts World Birmingham