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Hampton Wick Station

High Street, Hampton Wick, Kingston Upon Thames, London, KT1 4HG

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking (High Street)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on the High Street, next to the High Street entrance.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 490cm (11ft 6in x 16ft 1in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the High Street entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View

Outside Access (High Street Entrance)

  • Entrance View
    • This information is for the entrance located on the High Street, next to the ticket counter.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
  • Comments View
    • This entrance is 76cm wide.
    • The entrance narrows as you have to navigate some rails put in to prevent cyclists from cycling through as shown in photograph 3.

Outside Access (Station Road Entrance)

  • Entrance View
    • This information is for the entrance located on Station Road.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance is 76cm wide.
    • The entrance narrows as you have to navigate some rails put in to prevent cyclists from cycling through as shown in photograph 4.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the High Street entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are adjustable.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a self-service ticket machine available next to the counter.
  • Opening Times View
    • Monday 06:40 - 12:35.
    • Tuesday 06:40 - 12:35.
    • Wednesday 06:40 - 12:35.
    • Thursday 06:40 - 12:35.
    • Friday 06:40 - 12:35.
    • Saturday 08:00 - 13:40.
    • Sunday Closed.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 12.35-06.40 during the week and 13.40-08.00 on Saturdays.
  • There is a ticket office.
  • The ticket office is located on the approach to the High Street entrance.
  • The ticket office is 5m (5yd 1ft) from the High Street entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are Platforms 1 and 2.

Level Change (Underpass)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the underpass between the entrances to both platforms.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 1 and 2 show the underpass.
    • Photographs 3, 4 and 5 show the stairs to platform 1.
    • Photographs 6, 7 and 8 show the stairs to platform 2.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.