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Mortlake Station

Sheen Lane, Mortlake, London, SW14 8LL

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Access Guide

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Introduction

Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking (Platform 2)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located outside of platform 2.
    • The car park type is open air/surface.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 490cm (11ft 2in x 16ft 1in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • The parking is payable via an app called RingGo or via telephone.
    • Please click here for more information
    • Telephone:- 0203 046 0010, reference location 77503.
    • There is a cycle shed area available at the front of the car park as shown in photograph 5.

Outside Access (Platform 2 Entrance)

  • Entrance View
    • This information is for the entrance located at the side of platform 2.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The entrance is 134cm wide.

Outside Access (Platform 1 Entrance)

  • Entrance View
    • This information is for the entrance located on Sheen Lane at the side of Platform 1.
    • There is ramped/sloped or stepped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located beyond the entrance to the right.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located beyond the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are good.
  • Comments View
    • The entrance is 134cm wide.

Reception (Ticket Office - Platform 2)

  • The desk/counter is 5m (5yd 1ft) from the platform 2 entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a self-service ticket machine outside the entrance.
    • This ticket machine is at a suitable height for wheelchair users.
  • Opening Times View
    • Monday 06:25 - 21:50.
    • Tuesday 06:25 - 21:50.
    • Wednesday 06:25 - 21:50.
    • Thursday 06:25 - 21:50.
    • Friday 06:25 - 21:50.
    • Saturday 08:30 - 19:00.
    • Sunday 09:30 - 16:00.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19.50-06.25 Monday to Friday, 19.00-08.30 on Saturdays and 16.00-09.30 on Sundays.
  • There is a ticket office.
  • The ticket office is located next to the platform 2 entrance.
  • The ticket office is 5m (5yd 1ft) from the platform 2 entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located outside platform 2.
  • The taxi rank is 7m (7yd 1ft) from the platform 2 entrance.
  • Shops and services within the station include Giardino Café.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are Platforms 1 and 2.
  • The platform(s) accessed by steps only is / are Platform 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are Platforms 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 2.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is a sheltered waiting area available on both platforms.
    • Photographs 10, 11, 12 and 13 show the sheltered waiting areas.

Eating and Drinking (Giardino Café - Platform 1)

  • The following information is for the café.
  • The café is located on platform 1.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 17m (18yd 1ft) from the platform 1 entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 108cm (3ft 7in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The counter is reached via an easy slope without handrails in front of the counter as shown in photograph 1 and 2.
    • The seating is accessed via a single shutter style door to the side of the main counter leading from the platform.
    • This door is 90cm in width.
    • Photograph 3 shows the entrance.
    • There is a single step in front of the door as shown in photograph 4.
    • This step is 10cm in height, is not clearly marked and has no handrails.

Level Change (Sheen Road Level Crossing)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on Sheen Road.
  • The ramp/slope gradient is slight.
  • Comments View
    • This crossing has barriers which come down when a train is due and has red flashing warning lights and audible sounds.
    • The pathway is alongside a busy main road with just markings on the floor to separate vehicles and pedestrians.
    • The crossing is uneven as you cross the tracks.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the front of both platforms and leading from the level crossing.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • Photographs 1 and 2 show the stairs leading from platform 1 to the footbridge.
    • Photograph 3 show the footbridge.
    • Photographs 4 and 5 show the stairs leading from platform 2 to the footbridge.
    • Photographs 6, 7, 8 and 9 show the stairs leading to the footbridge from the level crossing on either side of the tracks.

Accessible Toilet (Platform 2)

  • Accessible toilet facilities are available.
  • The accessible toilet cubicle was being used for storage at the time of the survey.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • This accessible toilet is approximately 17m (18yd 1ft) from the platform 2 entrance.
    • This accessible toilet is located on platform 2.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 178cm x 223cm (5ft 10in x 7ft 4in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 74cm.
    • The lateral transfer space on the right is 64cm.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.