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North Sheen Station

Manor Road, Richmond, London, TW9 4QQ

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
  • Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Richmond.

Parking

  • The venue does not have its own car park.

Outside Access (Platforms 1 and 2 Entrance)

  • Entrance View
    • This information is for the entrance located on Manor Road.
    • There is ramped/sloped and stepped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance, after the steps.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located on approach to the entrance, leading from Manor Road.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The entrance is 145cm wide.
    • Photographs 3 and 4 show the ramp after the stairs.
    • Photographs 5, 6, 7 and 8 show the stairs before the ramp and entrance.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the platforms 1 and 2 entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There is a self-service ticket machine available on the platform.
  • Opening Times View
    • Monday 06:45 - 10:30.
    • Tuesday 06:45 - 10:30.
    • Wednesday 06:45 - 10:30.
    • Thursday 06:45 - 10:30.
    • Friday 06:45 - 10:30.
    • Saturday Closed.
    • Sunday Closed.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 10.30-06.45 Monday to Friday.
  • There is a ticket office.
  • The ticket office is located beyond the entrance and before both platforms.
  • The ticket office is 5m (5yd 1ft) from the platforms 1 and 2 entrance.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is not a taxi rank at the station.
  • Not all key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are Platforms 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are Platforms 1 and 2.
    • There is not a wheelchair available to borrow.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.