You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include train station and Coffee Box Café.

You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
• Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking (Wellesley Road). Skip to the next section.

Parking (Wellesley Road)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 350cm x 500cm (11ft 6in x 16ft 5in).
  • On street Blue Badge parking is located on Wellesley Road, opposite the platform 2 entrance.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • The dimensions of the standard marked parking bays are 340cm x 500cm (11ft 2in x 16ft 5in).
  • Standard marked parking bays are located on Wellesley Road, opposite the platform 2 entrance.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The parking is payable via an app called RingGo or via telephone.
  • Please click here for more information
  • Telephone:- 0203 046 0010, reference location 5359.

You are on Outside Access (Ticket Hall Entrance - Platform 2). Skip to the next section.

Outside Access (Ticket Hall Entrance - Platform 2)

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• Entrance View
  • This information is for the entrance located on Wellesley Road, next to Everydays Newsagents.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The entrance is 230cm in width.

You are on Outside Access (Ticket Hall Rear Entrance - Platform 2). Skip to the next section.

Outside Access (Ticket Hall Rear Entrance - Platform 2)

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• Entrance View
  • This information is for the entrance located at the rear of the ticket hall, leading from Pops Way Housing Estate.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • The entrance is 145cm wide.

You are on Outside Access (Platform 1 Entrance). Skip to the next section.

Outside Access (Platform 1 Entrance)

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• Entrance View
  • This information is for the entrance located on Wellesley Road, next to the level crossing.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • The entrance is 175cm wide.

You are on Ticket Hall - Platform 2. Skip to the next section.

Ticket Hall - Platform 2

• The ticket hall is located next to platform 2.
• There is a ticket counter on the left as you enter from the ticket hall entrance.
• There is an easy slope just beyond the ticket counter leading towards platform 2 (photograph 3 and 4).
• The lighting levels are varied in the ticket hall.

You are on Reception (Ticket Office - Platform 2). Skip to the next section.

Reception (Ticket Office - Platform 2)

• The desk/counter is 7m (7yd 1ft) from the ticket hall entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a self-service ticket machine available in the ticket hall.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 13.00-06.15 Monday to Friday, 14.45-08.00 on Saturdays and 13.00-09.30 on Sundays.
• There is a ticket office.
• The ticket office is located in the ticket hall on platform 2.
• The ticket office is 7m (7yd 1ft) from the ticket hall entrance.
• The train companies operating from within this station are South Western Railway.
• The train companies that operate within this station include:.
• Please click here for access information for South Western Railway.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are platform 2.
• The platform(s) accessed by ramp / slope is / are platform 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are platforms 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are platforms 1 and 2.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are self-service ticket machines available close to the footbridge on both platforms as shown in photographs 4 and 7.

You are on Coffee Box - Platform 2. Skip to the next section.

Coffee Box - Platform 2

• The coffee box is located on platform 2, close to the footbridge.
• The door to enter is single, opens by sliding, is heavy and 71cm in width (photograph 2).
• There is an unmarked 14cm high step in front of the entrance (photograph 3).
• There is a counter as you enter that is 95cm in height.
• There is limited seating available to the right as you enter.
• The seating does not have armrests and the seats face a table fixed to the wall that is 105cm in height.
• At the time of survey it was not possible to photograph the inside of the area.

You are on Level Change (Footbridge - Platforms 1-2). Skip to the next section.

Level Change (Footbridge - Platforms 1-2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the front of both platforms and on either side of the level crossing on Wellesley Road.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • Photographs 1 and 2 show the stairs leading from Wellesley Road to the footbridge and platform 1.
  • Photographs 3 and 4 show the stairs leading from Wellesley Road to the footbridge and platform 1.
  • Photograph 5 show the stairs leading from platform 2 to the footbridge.
  • Photographs 6 and 7 show the stairs leading from platform 1 to the footbridge.
  • Photograph 8 shows the footbridge between the stairs.

You are on Level Change (Level Crossing). Skip to the next section.

Level Change (Level Crossing)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the pathway crossing the level crossing from either side.
• The ramp/slope gradient is slight.

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• Comments View
  • The level crossing is uneven in parts as you cross the railway lines.
  • There are barriers with flashing lights and audible sounds either side of the crossing.
  • The pathway runs next to a main road.
  • Photographs 1 and 2 show the crossing on both sides.
  • Photographs 3, 4, 5 and 6 show the level crossing as it approaches and crossed the tracks on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.