You are on Swimming Pool Opening Times. Skip to the next section.

Swimming Pool Opening Times

• For pool opening times please click here.

You are on Opening Times (Fitness Centre). Skip to the next section.

Opening Times (Fitness Centre)

• Monday 06:30 - 22:00.
• Tuesday 06:30 - 22:00.
• Wednesday 06:30 - 22:00.
• Thursday 06:30 - 22:00.
• Friday 06:30 - 21:00.
• Saturday 08:00 - 20:00.
• Sunday 08:00 - 20:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Teddington.
• The nearest underground station is Richmond.

You are on Parking (Pay & Display). Skip to the next section.

Parking (Pay & Display)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • For up to date parking charges please click here
    Pool users can obtain a partial refund.
  • The car park is located in front of and to the side of the building.
  • The car park type is open air/surface.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 440cm x 590cm (14ft 5in x 19ft 4in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Fitness Centre Main Entrance). Skip to the next section.

Outside Access (Fitness Centre Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Reception (Fitness Centre). Skip to the next section.

Reception (Fitness Centre)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use the system.

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• Comments View
  • The height of the low level reception desk is 81cm.
  • There are barriers which require card access.
  • The width of the barrier on the left is 64cm.
  • The width of the barrier on the right is 92cm.
  • There are chairs in the reception area with armrests on both sides.

You are on Inside Access (Fitness Centre). Skip to the next section.

Inside Access (Fitness Centre)

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Swimming Pool (Fitness Centre). Skip to the next section.

Swimming Pool (Fitness Centre)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There are not steps into the swimming pool.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

You are on Outside Access (Hydropool Entrance). Skip to the next section.

Outside Access (Hydropool Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the building.
  • There is ramped/sloped access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 150cm (4ft 11in).
  • There is not an intercom.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 87cm.
• Ramp/Slope View
  • The ramp/slope is located to the left and in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 122cm (4ft).

You are on Hydropool Waiting Area. Skip to the next section.

Hydropool Waiting Area

• The waiting area is located just beyond the Hydropool entrance.
• There are seats with armrests on both sides in the waiting area.
• The height of the table is 69cm.
• The surface of the flooring in the area is carpet.
• There are wheelchairs and walking frames to borrow.

You are on Inside Access (Hydropool). Skip to the next section.

Inside Access (Hydropool)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Swimming Pool (Hydropool). Skip to the next section.

Swimming Pool (Hydropool)

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There are steps into the swimming pool.
• There are 7 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is not a ladder type entrance into the water.

You are on Other Floors (Viewing Gallery). Skip to the next section.

Other Floors (Viewing Gallery)

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the viewing gallery.

You are on Viewing Gallery. Skip to the next section.

Viewing Gallery

• The viewing gallery is located on the 1st floor.
• There are double heavy doors that open towards you (pull).
• The width of the doors is 164cm.
• There are steps to the seating.
• Steps are 18cm high.
• The height of the seating is 41cm.

You are on Fitness Suite (Fitness Centre). Skip to the next section.

Fitness Suite (Fitness Centre)

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• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter via the main entrance.
  • The fitness suite is 14m (15yd 11in) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open automatically.
  • The doors are double.
  • The opening is 144cm wide.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is active living and falls prevention - level 4.
  • Equipment suitable for mobility or sensory impaired users includes free weights, chest press and arm exercise equipment.
  • A portable hearing loop is available for induction.
  • Staff are trained to use the portable hearing loop.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The height of the push pad button on entry is 87cm.
  • The height of the push pad button on exit is 100cm.

You are on Fitness Studio & Spin Studio. Skip to the next section.

Fitness Studio & Spin Studio

• The fitness studio & spin studio are located to the left as you enter via the main entrance.
• There is level access from the main entrance.
• There is a portable hearing loop in the fitness studio.
• The surface of the flooring in both studios is vinyl.

You are on Accessible Changing Room (Hydropool - Assisted Shower Changing Room). Skip to the next section.

Accessible Changing Room (Hydropool - Assisted Shower Changing Room)

• There are accessible changing rooms available.
• The accessible changing room is located by the poolside.
• The facility is 26m (28yd 1ft) from the hydropool entrance.
• The door opens by sliding.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 298cm x 300cm (9ft 9in x 9ft 10in).
• There is not a sink.
• There is an emergency alarm in the cubicle.
• The emergency alarm is fully functional.
• There is not a locker within the accessible changing room.
• The accessible changing room has a ceiling tracking hoist.
• There is a changing bench.
• The facility changing bench is free standing.
• The facility changing bench height is adjustable.
• The length of the bench is 190cm (6ft 3in).
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head.

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• Comments View
  • There are two other assisted changing rooms with a free standing changing bench and wall mounted bench as shown in photographs 5, 6, 7, 8, 9 and 10.
  • There are also three accessible changing cubicles with flip down chairs and armrests on both sides as shown in photographs 11 and 12.
  • The flip down chairs are 61cm high.

You are on Accessible Shower (Hydropool). Skip to the next section.

Accessible Shower (Hydropool)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located by the poolside.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 42cm (1ft 5in).
• There is level access to the services from the accessible shower facilities.

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• Comments View
  • There is also a shower by the pool with a flip down chair and handrails, that is used before entering pool as shown in photographs 5 and 6.
  • The height of the flip down chair is 43cm.

You are on Accessible Toilet (Hydropool). Skip to the next section.

Accessible Toilet (Hydropool)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 27m (29yd 1ft) from the hydropool entrance.
  • This accessible toilet is located by the poolside.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 194cm x 204cm (6ft 4in x 6ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 76cm.
  • The lateral transfer space on the right is 72cm.
  • There are dropdown rails on both sides of the toilet.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Comments View
  • There is a shower with flip down chair and handrails.
  • The height of the flip down chair is 42cm.
  • There is another accessible toilet located near the waiting area as shown in photographs 6 and 7.

You are on Standard Changing Room (Wet Side Changing Room Village). Skip to the next section.

Standard Changing Room (Wet Side Changing Room Village)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 10m (10yd 2ft) from the main entrance.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the swimming pool.
• The standard changing room(s) surveyed is/are located to the right as you enter via the main entrance.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There are double automatic doors that open away from you to enter the area.
  • The width of the doors is 156cm.
  • The height of the push buttons to enter and exit the changing room village are 86cm.
  • There are five baby changing cubicles as shown in photographs 12, 13 and 14.
  • Benches are 64cm high.
  • Baby changing tables are 85cm high.

You are on Accessible Changing Room (Wet Side Changing Room Village). Skip to the next section.

Accessible Changing Room (Wet Side Changing Room Village)

• There are accessible changing rooms available.
• The accessible changing room is located in the changing village.
• The facility is 15m (16yd 1ft) from the changing room entrance.
• The door opens outwards.
• The width of the door is 86cm (2ft 10in).
• The door is locked by a locking handle.
• The dimensions of the accessible changing room are 252cm x 185cm (8ft 3in x 6ft 1in).
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on both sides.
• The lateral transfer space is 92cm (3ft).
• There is a dropdown rail on the transfer side.
• There is a flush on the transfer side.
• Wall mounted rails are available.
• The toilet seat is 47cm (1ft 7in) above floor level.
• There is a sink.
• The sink cannot be reached from seated on the toilet.
• The height of the sink is 86cm (2ft 10in).
• The tap type is lever.
• There is a mixer tap.
• There is an emergency alarm in the cubicle.
• The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
• There is not a locker within the accessible changing room.
• There is not a changing bench.
• There is a wheel in shower.
• The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 52cm (1ft 8in).

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• Comments View
  • The shower also has dropdown rails.

You are on Standard Toilet(s) (Wet Side Changing Room Village). Skip to the next section.

Standard Toilet(s) (Wet Side Changing Room Village)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the left of the changing room.
  • The female toilet(s) is/are approximately 13m (14yd 8in) from the changing room entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the left of the changing room.
  • The male toilet(s) is/are approximately 9m (9yd 2ft) from the changing room entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Standard Changing Room (Dry Side - Male). Skip to the next section.

Standard Changing Room (Dry Side - Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 16m (17yd 1ft) from the main entrance.
• The standard changing room(s) is/are approximately 13m (14yd 8in) from the reception desk.
• The standard changing room(s) is/are approximately 4m (4yd 1ft) from the fitness suite.
• The standard changing room(s) surveyed is/are located left as you enter via the main entrance, opposite the fitness studio.
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

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• Comments View
  • There is an identical female changing room next to the male changing room.

You are on Standard Toilet(s) (Dry Side). Skip to the next section.

Standard Toilet(s) (Dry Side)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located within the standard changing room.
  • The female toilet(s) is/are approximately 19m (20yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located within the standard changing room.
  • The male toilet(s) is/are approximately 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.