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Fan Museum

12 Crooms Hill, Greenwich, London, SE10 8ER

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Access Guide

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Opening Times

  • Monday Closed.
  • Tuesday 11:00 - 17:00.
  • Wednesday 11:00 - 17:00.
  • Thursday 11:00 - 17:00.
  • Friday 11:00 - 17:00.
  • Saturday 11:00 - 17:00.
  • Sunday 12:00 - 17:00.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Greenwich.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Greenwich.
  • The nearest underground station is Greenwich DLR.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 105cm (3ft 5in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 150cm (4ft 11in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the main entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • The width of the ramp or slope is 75cm (2ft 6in).
  • There are steps to access this area / service.
  • The steps are located in front of the main entrance.
  • There is / are 2 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • Comments View
    • The ramp overcomes the steps.
    • There is one shallow step as you enter the front garden that the ramp does not overcome.

Reception

  • The reception desk is 5m (16ft 5in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located straight ahead of the main entrance.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • There is a standard and / or platform lift to access this service.
  • Comments View
    • These steps lead to the lower ground floor, from which there is stepped access to the garden and tea room.
    • There is also lift access straight into the tea room.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located in the cafe area.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1.
  • The lift is 30m (33yd) from main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 83cm (2ft 9in).
  • The dimensions of the lift are 95cm x 140cm (3ft 1in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within reach for a wheelchair user.
  • The lift is run on a key .
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is medium.

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage does not depend on exhibition.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, please ask a member of staff.

Restaurant Bar Internal (Tea Orangery)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Full table service is available.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 30m (33yd) from the main entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is morning tea.

Level Change (Garden)

  • There are steps to access this area / service.
  • The steps are located straight ahead of main entrance leading to garden.
  • There is / are 3 step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • There is a standard and / or platform lift to access this service.
  • Comments View
    • The lift gives access to the tea room, from here there is 1 moderate step leading to the garden.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • This accessible toilet is located in the shop to the right of the service counter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 217cm x 200cm (7ft 1in x 6ft 7in).
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.