You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include customer services, bureau de change, cafe, click and collect, pharmacy, groceries, clothing, electricals, Timpsons shoe repairs, Explore Learning Tutorial Centre.

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• Comments View
  • The shoe repair concession, Explore Learning Tutorial Centre and the pharmacy have different opening hours to the main store.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Charlton.
• The nearest underground station is North Greenwich.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 390cm x 600cm (12ft 10in x 19ft 8in).
  • The nearest designated bay is 10m (10yd 2ft) from the main entrance.
  • The furthest designated bay is 55m (60yd 5in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located to the left of the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 220cm (7ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 255cm (8ft 4in).
• Comments View
  • The security barriers after the second set of doors are 190cm wide.

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There is a low writing shelf in front of the counter.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • The clothing department has a larger fitting room with grab rails but no seating.
  • Standard fitting rooms have bench seating.
  • All the right hand checkouts of each pair have a hearing loop.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The height of the counter is medium height (77cm - 109cm).
• Staff are trained to use the system.
• Lighting levels are bright.

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• Comments View
  • There is a low writing shelf at the front of the counter.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is 50m (54yd 2ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The height of the counter is medium height (77cm - 109cm).
• Staff are trained to use the system.
• Lighting levels are bright.

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• Comments View
  • There is a low writing shelf at the front of the counter.

You are on Counter (Pharmacy). Skip to the next section.

Counter (Pharmacy)

• The counter is 60m (65yd 1ft) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section.
• There is a hearing assistance system.
• The height of the counter is medium height (77cm - 109cm).
• The type of system is a fixed loop.
• Staff are trained to use the system.
• Lighting levels are bright.

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• Comments View
  • There is a private consultation room with a fixed height examination bench.
  • The pharmacy can be contacted directly on 020 8918 5980.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-Mezzanine.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter the store.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-Mezzanine.
• The lift is approximately 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 128cm (4ft 2in).
• The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe.
• The cafe is located on the mezzanine level.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the lift.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, tactile and Braille signage on or near the toilet door.
  • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
  • This accessible toilet is located to the right through the clothing department on the ground floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 230cm x 270cm (7ft 7in x 8ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is an identical accessible toilet on the mezzanine level, to the right as you exit the lift.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor, to the right through clothing department.
  • The female and male toilets are approximately 25m (27yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the parent and baby rooms on the ground floor and mezzanine floor.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There are similar standard toilets on the mezzanine floor, to the right on leaving the lift.
  • The parent and baby rooms include a toilet cubicle.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • There are wheelchairs and trolleys available for use.
  • There are also trolleys with larger seats and a harness for use by on older disabled child.