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Abbey Wood Station

Wilton Road, Abbey Wood, London, SE2 9RH

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Access Guide

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Introduction

  • At the time of the survey (February 2018) the construction of the new station building was not fully complete. .
  • The new lifts to access the station from Felixstowe Road to the north were expected to be complete by May 2018.
  • Platforms 3 and 4 serving the Elizabeth Line (Crossrail services) are expected to be in use by December 2018.

Opening Times

  • Opening times do vary depending on timetabling.
  • Comments View
    • Please check the rail operators' timetables for details of services.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is North Greenwich.
  • The nearest DLR station is Woolwich Arsenal.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Gayton Road Car Park.
    • The car park is located on the south side of the station, below the Harrow Manorway flyover.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are not available.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The Gayton Road pay and display car park tends to be very busy on weekdays, but we noted that there were Blue Badge Bays available.
    • When construction work is complete, it is likely to be possible to drop off on Wilton Road close to the lifts to the station entrance.

Outside Access (Station Entrance)

  • This information is for the entrance located on Harrow Manorway.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 200cm (6ft 7in).

Other Floors (Approach to the Station Entrance)

  • Steps View
    • The floors which are accessible by stairs are Wilton Road to station forecourt.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are similar stairs on the north side of the station, connecting Felixstowe Road with the station forecourt (shown in photographs 3 and 4).
    • On the day of the survey there was work going on to complete and clean the stairs .

Lift (Wilton Road to Station Entrance)

  • There is a lift for public use.
  • The lift is located to the right of the stairs, connecting Wilton Road with the station forecourt.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Wilton Road to the station entrance on Harrow Manorway.
  • The lift is approximately 15m (16yd 1ft) from the station entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • At the time of our visit there was a temporary easy ramp to enter the lift at the Wilton Road entrance.
    • The similar lifts to connect the station entrance with Felixstowe Road were not yet in use. A temporary step-free walking route was signposted from Felixstowe Road, crossing Harrow Manorway at the pedestrian crossing outside Sainsbury's and then crossing back to the station forecourt at a temporary pedestrian crossing at the Harrow Manorway bus stops.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the station entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The counters have a fixed 75cm high writing shelf in front of the main counter and there is a sliding drawer for tickets and money to be passed through.
    • Self-service ticket machines are available to the left of the ticket office.
    • Contactless and Oyster card ticketing is accepted at this station for journeys towards London and also eastbound as far as Dartford.
  • Opening Times View
    • Monday 06:10 - 20:05.
    • Tuesday 06:10 - 20:05.
    • Wednesday 06:10 - 20:05.
    • Thursday 06:10 - 20:05.
    • Friday 06:10 - 20:05.
    • Saturday 06:10 - 20:05.
    • Sunday 07:30 - 19:30.

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located to the left of the station concourse.
  • The ticket office is 5m (5yd 1ft) from the station entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Southeastern.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Coffee House and WHSmith.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1 and 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, speak to a member of staff.
  • Comments View
    • There are canopies to shelter the platforms but no indoor waiting areas at platform level.
    • There are seats with armrests on the platforms.
    • There are push button help points which have a hearing loop and general hearing loop points for announcements.
    • There is a step between the platform and the train at this station.
    • Staff will operate a portable ramp and also telephone through to the arrival station so that a member of staff is waiting.
    • Advance notice is preferred for use of the ramp.

Eating and Drinking (Coffee House / WHSmith)

  • The following information is for the café.
  • The café is located to the right of the station concourse, before the ticket barriers.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 90cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches and snacks.
  • Comments View
    • At the time of the survey the shop had a temporary entrance with double doors, which were held open.
    • When complete, these will be removed and the shop will have no doors at the entrance.
  • Opening Times View
    • Monday 06:00 - 20:00.
    • Tuesday 06:00 - 20:00.
    • Wednesday 06:00 - 20:00.
    • Thursday 06:00 - 20:00.
    • Friday 06:00 - 20:00.
    • Saturday 07:00 - 19:00.
    • Sunday 07:00 - 19:00.

Other Floors (Concourse to Platforms)

  • Steps View
    • The floors which are accessible by stairs are the station concourse and the platforms.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • These stairs serve platforms 1 and 2.
    • There will be similar stairs to access platforms 3 and 4.

Lift (Concourse to Platforms)

  • There is a lift for public use.
  • The lift is located to the left of the concourse after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse to platforms.
  • The lift is approximately 20m (21yd 2ft) from the station entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • This lift serves platforms 1 and 2.
    • There will be a similar lift on the right of the concourse to access platforms 3 and 4.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the station entrance.
    • This accessible toilet is located to the right of the station concourse, after the ticket barriers.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right of the station concourse, after the ticket barriers.
    • The female and male toilets are approximately 20m (21yd 2ft) from the station entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the separate baby care room, to the left of the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.