Access Guide
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 20:00.
- Saturday 09:30 - 17:30.
- Sunday 09:30 - 17:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woolwich Arsenal.
- The nearest underground station is North Greenwich.
- The nearest DLR station is Woolwich Arsenal.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
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Venue Car Park
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- The car park is shared with Lidl. Gym users need to register their car details at the touchscreen inside the gym to qualify for 2.5 hours of free parking.
- The car park is located below the gym, with the entrance to the left of the gym.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
- The nearest Blue Badge bay is 40m (43yd 2ft) from the car park lift.
- The furthest Blue Badge bay is 45m (49yd 8in) from the car park lift.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 172cm (5ft 8in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 172cm (5ft 8in).
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Comments
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- After the second set of doors there are 59cm wide turnstiles which are operated automatically by facial recognition.
- Wheelchair users bypass the turnstiles using the buzzer to contact staff who then open the 85cm wide access door to the right of the lobby.
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope is easy.
Outside Access (Car Park Entrance)
- This information is for the entrance located in the car park.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 85cm (2ft 9in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 75cm (2ft 6in).
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Comments
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- The second door is at the top of the stairs and opens into the lobby between the main entrance doors and the turnstiles.
Level Change (Car Park Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the car park.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
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Comments
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- Please note that the stair lift which can be seen in these photographs is no longer in use.
Lift (Car Park)
- There is a lift for public use.
- The lift is located from the underground car park to the foyer of the Lidl store on Macbean Street.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG and G.
- The lift is approximately 30m (32yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 190cm x 150cm (6ft 3in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- From the car park, turn right as you exit the lift and leave the Lidl store onto Macbean Street.
- Turn right then follow the footpath right round the corner onto Creton Street.
- The Better Gym entrance will be on the right.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the fitness suite.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are medium.
Level Change (Fitness Area)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located going into the fitness equipment area from the entrance level.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 120cm (3ft 11in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located all along the edge of the fitness equipment area.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
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Comments
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- There is also one medium height, clearly marked step up into the rowing machine studio which is not overcome by a ramp (photograph 2).
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located ahead as you enter.
- The fitness suite is 5m (5yd 1ft) from the main entrance.
- There is not level access to the fitness suite.
- There are not doors into the fitness suite.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- Training provided is level 2 or 3 fitness instructor training.
- Equipment suitable for mobility or sensory impaired users includes resistance machines, hand cycle and free weights.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
Standard Changing Room (Male and Female Changing Rooms)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 30m (32yd 2ft) from the main entrance.
- The standard changing room(s) surveyed is/are located to the right as you enter, opposite the fitness equipment area.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is not level access to the shower facilities.
- The shower cubicle(s) / area is / are accessed via a medium step.
Accessible Shower
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located in the same room as the accessible toilet, signed as 'accessible changing room'.
- The facilities available in the accessible shower(s) include; handrails and a flip-down seat.
- The height of the seat is 53cm (1ft 9in).
- Other facilities available include; an accessible toilet.
- There is level access to the services from the accessible shower facilities.
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Comments
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- There is a slightly raised lip in the floor to contain the water in the shower area.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial, written text and tactile signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 195cm x 204cm (6ft 5in x 6ft 8in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the separate female and male changing rooms.
- The female and male toilets are approximately 40m (43yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.