You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a reception, fitness suites and a snack bar.
• Services / facilities within the grounds include an open air heated 50m pool and teaching pool, sun terraces and a poolside spin studio.
• Related link Hornfair Park and Multi-sports Hub.
• Https://www.accessable.co.uk/royal-borough-of-greenwich/access-guides/hornfair-park-and-multi-sports-hub

Collapse all Expand all

• Comments View
  • On-line booking is available.
    .
  • The centre is set in Hornfair Park, which has playgrounds, sports pitches, tennis courts and a BMX course.
    .
  • Please see the separate guide to Hornfair Park for full details.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the area.
• This venue is situated in Charlton.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Charlton.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times do vary depending on timetabling.

Collapse all Expand all

• Comments View
  • The main pool and teaching pool opening times vary with the seasons and school holidays.
  • The centre has a full programme of group exercise classes.
  • Please contact the venue or see the weekly programme on the centre website.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The charge for non-blue badge holders is £1 per hour. Payment can be made by mobile app or at the payment machines by credit/debit card - no cash taken.
  • The car park is located to the west of the venue, off Charlton Park Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 335cm x 492cm (10ft 12in x 16ft 2in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The furthest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 225cm (7ft 5in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access. Skip to the next section.

Outside Access

Collapse all Expand all

• Entrance View
  • This information is for the entrance located to the west of the building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• The hearing assistance system was tested on 17/04/2023.

Collapse all Expand all

• Comments View
  • Photographs 1 and 2 show the temporary reception desk which is being used while the permanent one is replaced (April 2023).
    
  • There are security barriers beyond the reception to enter the swimming pool and fitness suite (gym) areas.
    
  • The wide barriers have an opening width of 100cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• The hearing assistance system was tested on 17/04/2023.
• This venue does play background music.
• Music is played in all indoor areas of the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Access to Poolside). Skip to the next section.

Level Change (Access to Poolside)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you enter from the Main Entrance, leading up to the poolside.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the café.
• The café is located immediately to the left as you enter from the Main Entrance.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks and ice cream.

Collapse all Expand all

• Comments View
  • There is no seating area; this is only a small snack bar selling snacks, hot drinks, soft drinks and ice cream.

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is located to the right of the reception desk.
  • The fitness suite is 10m (10yd 2ft) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 125cm wide.
• IFI Accredited Fitness Suite View
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is in-house.
  • Equipment suitable for mobility or sensory impaired users includes a hand bike.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The door is single width with an open extension leaf.

You are on Toilet with Adaptations (Fitness Suite - Gym - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Fitness Suite - Gym - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
  • This accessible toilet is located off the main fitness room.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 260cm x 250cm (8ft 6in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Shower (Fitness Suite - Gym). Skip to the next section.

Accessible Shower (Fitness Suite - Gym)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the fitness suite (Gym) accessible toilet.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 49cm (1ft 7in).
• Other facilities available include; drop down rails.
• There is level access to the services from the accessible shower facilities.

You are on Standard Changing Room (Fitness Suite (Gym) - Male). Skip to the next section.

Standard Changing Room (Fitness Suite (Gym) - Male)

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 22m (24yd 2in) from the main entrance.
• The standard changing room(s) is/are approximately 27m (29yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 1m (3ft 3in) from the fitness suite (Gym).
• The standard changing room(s) surveyed is/are located directly off the fitness suite (Gym).
• There is level access to the standard changing room(s).
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

You are on Standard Toilet(s) (Fitness Suite (Gym) - Male). Skip to the next section.

Standard Toilet(s) (Fitness Suite (Gym) - Male)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located within the male standard changing rooms, to the left as you enter the fitness suite (gym).
  • The male toilet(s) is/are approximately 22m (24yd 2in) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.

You are on Fitness Suite (Downstairs Fitness Studio). Skip to the next section.

Fitness Suite (Downstairs Fitness Studio)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is located straight ahead as you enter through the main entrance, then straight ahead through the gym.
  • The fitness suite is 40m (43yd 2ft) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are single.
  • The door(s) may be difficult to open.
  • The opening is 125cm wide.
• IFI Accredited Fitness Suite View
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is in-house.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • The door is single width with an open extension leaf.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is a wet side chair available.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is a pool platform lift for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 6 steps.
• The steps do have handrails.
• The handrails are on both sides.
• There is a ladder type entrance into the water.
• There is a handrail on both sides of the ladder.

Collapse all Expand all

• Comments View
  • The teaching pool has stepped access into the water.
  • The main pool has a Pool Pod platform lift for ambulant and wheelchair users to be lowered into the water.
  • There are two wet side self-propelling wheelchairs available to use with the Pool Pod.

You are on Accessible Shower (Poolside). Skip to the next section.

Accessible Shower (Poolside)

• Accessible shower facilities are available.
• The accessible shower(s) surveyed is/are located within the poolside accessible toilet.
• The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
• The height of the seat is 49cm (1ft 7in).
• Other facilities available include; drop down rails, a hair dryer and a accessible toilet in the same room.
• There is level access to the services from the accessible shower facilities.

You are on Toilet with Adaptations (Poolside - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Poolside - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 74m (80yd 2ft) from the main entrance.
  • This accessible toilet is located within the standard toilets, off the poolside.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 250cm x 250cm (8ft 2in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is an Accessible Shower within the facility (see below).
  • The outer door to the toilet area is heavy.

You are on Standard Changing Room (Level Change (Access to Poolside)). Skip to the next section.

Standard Changing Room (Level Change (Access to Poolside))

• There is a/are standard changing room(s) available.
• The standard changing room(s) is/are approximately 66m (72yd 6in) from the main entrance.
• The standard changing room(s) is/are approximately 60m (65yd 1ft) from the reception desk.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the main pool.
• The standard changing room(s) surveyed is/are located to the right of the pool.
• There is not level access to the standard changing room(s).
• Level Change (Access to Poolside)
• Shower facilities are available within the changing room(s).
• There is level access to the shower facilities.

Collapse all Expand all

• Comments View
  • There are separate male and female changing rooms to the right of the pool.
  • There are also unisex open air changing rooms, including family-size rooms on the poolside.

You are on Standard Toilet(s) (Poolside). Skip to the next section.

Standard Toilet(s) (Poolside)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right of the pool, off the poolside.
  • The female and male toilets are approximately 74m (80yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Level Change (Group Cycle Studio). Skip to the next section.

Level Change (Group Cycle Studio)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located by the poolside.
• There is/are 4 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Fitness Suite (Group Cycle Studio). Skip to the next section.

Fitness Suite (Group Cycle Studio)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is located to the north of the Swimming Pool.
  • The fitness suite is 105m (114yd 2ft) from the main entrance.
  • There is not step free access to the fitness suite.
  • Level Change (Group Cycle Studio).
  • There are not doors into the fitness suite.
• IFI Accredited Fitness Suite View
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is not level access to all of the equipment.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is in-house.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is not level access to all of the equipment.

You are on Other Floors (Roof Terrace and Upstairs Fitness Suite). Skip to the next section.

Other Floors (Roof Terrace and Upstairs Fitness Suite)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are Poolside - Roof Terrace.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the poolside.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 37m (40yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

Collapse all Expand all

• Comments View
  • There is a short moderate ramp to enter the lift.
  • At the upper level the lift opens directly into the upstairs fitness suite.

You are on Outside Access (Upstairs Fitness Suite). Skip to the next section.

Outside Access (Upstairs Fitness Suite)

• This information is for the entrance located on the roof terrace.
• There is level access into the venue.
• Level access is via lift.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are heavy.
• The width of the door opening is 75cm (2ft 6in).

Collapse all Expand all

• Second set of doors View
  • There is a small raised threshold in the doorway.
• Comments View
  • These doors can be avoided by using the lift directly into the Upstairs Fitness Suite.

You are on Fitness Suite (Upstairs). Skip to the next section.

Fitness Suite (Upstairs)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is located to the right as you ascend the stairs to the roof terrace, or straight ahead as you exit the lift on the first floor.
  • The fitness suite is 37m (40yd 1ft) from the main entrance (via lift).
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The door(s) may be difficult to open.
  • The opening is 75cm wide.
• IFI Accredited Fitness Suite View
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is in-house.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • There are double doors, but one is locked.

You are on Toilet with Adaptations (Upstairs Fitness Suite - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upstairs Fitness Suite - Right Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 51m (55yd 2ft) from the main entrance.
  • This accessible toilet is located to the right as you enter the Upstairs Fitness Suite from the lift or the public roof terrace.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upstairs Fitness Suite). Skip to the next section.

Standard Toilet(s) (Upstairs Fitness Suite)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located to the right as you enter the upstairs fitness suite from the public roof terrace or the lift.
  • The shared toilet(s) is/are approximately 51m (55yd 2ft) from the Main Entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • This is by lift.
  • Lighting levels in the shared toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located at the edge of the car park or in the adjacent Hornfair Park.
• A member of staff trained in BSL skills is not normally on duty.