Access Guide
Introduction
- Services / facilities within the building include a small café, a toilet block containing standard and accessible toilets, plus another standalone accessible toilet.
- Services / facilities within the grounds include a large park with formal gardens, parkland, football pitches, a cricket pitch, a children's playground, and a skate park.
- Charlton House link (new tab) - click here.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Charlton.
- The nearest underground station is North Greenwich.
- The nearest DLR station is Woolwich Arsenal.
Opening Times
- The venue is open from dawn til dusk.
Parking (Charlton House)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Parking for all users, including Blue Badge Holders, is £1 per hour from 08:00 to 17:00, and 50p per hour from 17:00 to 21:00. Payment is made at the meter with coins only.
- The car park is located in front of Charlton House.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 240cm x 490cm (7ft 10in x 16ft 1in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the access point into the park at the end of the car park.
- The furthest Blue Badge bay is 20m (21yd 2ft) from the Charlton House access point.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is loose chippings.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Parking (Charlton Park Road)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- Parking is free for Blue Badge holders.
- The car park is located off Charlton Park Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 257cm x 490cm (8ft 5in x 16ft 1in).
- The nearest Blue Badge bay is 54m (59yd 2in) from the Charlton Park Road Car Park.
- The furthest Blue Badge bay is 80m (87yd 1ft) from the Charlton Park Road Car Park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Access Point (Charlton House)
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Access Point
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- This information is for the access point located to the west of the park, to the north of Charlton House.
- There is not an information board/map at this access point.
- There is step-free access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
Access Point (Charlton Park Road - Skate Park)
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Access Point
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- This information is for the access point located off Charlton Park Road.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is no gate at this access point.
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Ramp/Slope
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- The ramp/slope is located leading down into the park from the access point.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Access Point (Charlton Park Road - Car Park)
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Access Point
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- This information is for the access point located off Charlton Park Road, next to Charlton Park Academy.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
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Ramp/Slope
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- The ramp/slope is located leading up into the park after the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Access Point (Cemetery Lane)
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Access Point
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- This information is for the access point located off Cemetery Lane.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
- The width of the gap is 100cm.
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Ramp/Slope
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- The ramp/slope is located beyond the access point, leading up into the park.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 120cm (3ft 11in).
Access Point (Charlton Park Lane)
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Access Point
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- This information is for the access point located to the south of the park, next to the roundabout where Charlton Park Lane meets Canberra Road.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
- The width of the gap is 93cm.
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Ramp/Slope
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- The ramp/slope is located leading down to the sports pitches after the gate.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 93cm (3ft 1in).
Access Point (Canberra Road)
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Access Point
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- This information is for the access point located off Canberra Road.
- There is not an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
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Ramp/Slope
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- The ramp/slope is located just inside the gate, leading down into the park.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
Parks and Gardens
- The park or garden does have footpaths.
- The path(s) has a / have compact earth, tarmac, concrete, gravel and muddy surface(s).
- The majority of the path(s) is / are wide enough for wheelchair users.
- There are slight and steep slopes on the paths.
- There are bench seats situated along the paths for people to rest.
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Comments
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- The park contains formal gardens, parkland, several football pitches, a cricket pitch, a children's playground, an outdoor gym and a skate park.
Level Change (Long Border to Sensory Garden)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the gates at the western end of the long borders.
- There is/are 4 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Level Change (Amnesty International Peace Garden to Sensory Garden)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located between the Amnesty International Peace Garden and the Sensory Garden.
- There is/are 3 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Playground
- There is an enclosed playground at the eastern end of the park, near the Charlton Park Road car park.
- There are heavy gates which open towards you (pull). They are 130cm wide.
- The playground is generally level with some uneven areas.
- Play equipment which might be suitable for disabled children includes a level access roundabout.
- There are benches and picnic benches in the playground. Most are located on grassed areas.
Outside Access (Old Cottage Coffee Shop - Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the café.
- There is step-free access at this entrance.
- The main door(s) open(s) by sliding.
- The door(s) is/are easy to open.
- The door(s) is/are single width.
- The width of the door opening is 139cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Eating and Drinking (Old Cottage Coffee Shop)
- The following information is for the café.
- The café is located to the right as you enter from the Charlton Park Road Skate Park access point.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 1m (3ft 3in) from the entrance.
- The standard height for tables is 74cm.
- There is not ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- Opening times may vary according to the season and weather.
Counter (Old Cottage Coffee Shop)
- The counter is 2m (2yd 7in) from the main entrance.
- There is level access to the counter from the entrance.
- There is not sufficient space to write or sign documents on the counter.
- The height of the counter is 91cm (2ft 12in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are low to moderate.
Accessible Toilet (Female - Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the Charlton Park Road Skate Park Access Point.
- This accessible toilet is located within the female standard toilets.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a female facility.
- A key is not required for the accessible toilet.
- The dimensions of the accessible toilet are 225cm x 250cm (7ft 5in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a medium colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet cubicle.
- The height of the baby change table once extended is 94cm (3ft 1in).
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Comments
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- There was no toilet door at time of survey. There is a 90cm opening into the toilet.
Accessible Toilet (Male - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the Charlton Park Road Skate Park Access Point.
- This accessible toilet is located in the toilet block next to the Charlton Park Road Skate Park Entrance. It is situated within the standard male toilets.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is not a shared toilet.
- This is a male toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 195cm x 175cm (6ft 5in x 5ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 125cm (4ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 165cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a high colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are low to moderate.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet cubicle.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- Signage on the door has completely faded.
Level Change (Accessible Toilet - Playground)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right of the toilet door.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Accessible Toilet (Playground - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 110m (120yd 11in) from the Charlton Park Road Car Park Access Point.
- This accessible toilet is located on the south side of the building next to the playground.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the Old Cottage Coffee Shop café.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 93cm (3ft 1in).
- The door is easy to open.
- The dimensions of the accessible toilet are 372cm x 198cm (12ft 2in x 6ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 303cm (9ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
- There is a medium colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
Outside Access (Standard Toilets)
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Entrance
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- This information is for the entrance located on the toilet block by the Charlton Park Road Skate Park entrance.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are permanently held open.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up to the toilet block from the main path at the Charlton Park Road Skate Park Entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the toilet block near the Charlton Park Road Skate Park access point.
- The female and male toilets are approximately 20m (21yd 2ft) from the Charlton Park Road Skate Park access point.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicles located within these standard toilets.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is not level access to the baby change facility.
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Comments
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- The baby change table in the female toilets is 94cm high.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located on any of the grassed areas and in the bushes.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- Water for dogs can be provided when the cafe is open.