You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Charlton.
• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The area is in a residents' parking zone.
  • On-street parking is limited to two hours for non-residents.

You are on Outside Access (Main Entrance - Ticket Office). Skip to the next section.

Outside Access (Main Entrance - Ticket Office)

• This information is for the entrance located on Charlton Church Lane.
• There is level access into the venue.
• The main doors open both ways.
• The doors are single width.
• The doors are heavy.
• The door opening is 135cm (4ft 5in) wide.

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• Comments View
  • From the ticket office there is a lift to access Platform 1.
  • The ticket office also leads to the bridge with steps to Platforms 1 and 2.
  • There is a step-free route to Platform 2 via Charlton Church Lane.

You are on Reception (Ticket Desk). Skip to the next section.

Reception (Ticket Desk)

• The reception desk is 3m (9ft 10in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Lift (Ticket Office - Platform 1). Skip to the next section.

Lift (Ticket Office - Platform 1)

• There is a lift for public use.
• The lift is located after the ticket office, on the bridge.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform 1- ticket office.
• The lift is 5m (5yd 1ft) from the ticket office.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 190cm x 130cm (6ft 3in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • From the lift there is ramped or stepped access to the main Platform 1 level.

You are on Outside Access (Platform 1). Skip to the next section.

Outside Access (Platform 1)

• This information is for the entrance located on Delafield Road.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 199cm (6ft 6in) wide.

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• Comments View
  • The gates are held open when the station is open.

You are on Level Change (Platform 1). Skip to the next section.

Level Change (Platform 1)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the pavement to the Delafield Road entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• There are steps to access this area / service.
• The steps are located from the platform to the ticket office.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.
• The lift does bypass the ramp.

You are on Outside Access (Platform 2). Skip to the next section.

Outside Access (Platform 2)

• This information is for the entrance located on Charlton Church Lane.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The door opening is 240cm (7ft 10in) wide.

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• Comments View
  • The gates are held open when the station is open.

You are on Level Change (Platform 2). Skip to the next section.

Level Change (Platform 2)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the pavement to the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• Lighting levels are medium.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There are steps to access this area / service.
• The steps are located at the bridge between the platforms.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19:30 - 06:10.
• There is a ticket office.
• The ticket office is located inside the main entrance.
• The ticket office is 4m (4yd 1ft) from the main entrance.
• The train companies operating from within this station are Southeastern.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) accessed by lift is / are 1.
• The platform(s) accessed by ramp / slope is / are 1-2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.

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• Comments View
  • Portable ramps are available on both platforms to give wheelchair access from the platform to the trains.
  • Please contact staff for assistance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the the lift on Platform 1.
  • This accessible toilet is located on the raised section of Platfom 1.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the ticket office.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is light.
  • The dimensions of the accessible toilet are 155cm x 195cm (5ft 1in x 6ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 84cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 109cm (3ft 7in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Level Change (Lift and Toilets). Skip to the next section.

Level Change (Lift and Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located on Platform 1, to the right as you face the steps.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 130cm (4ft 3in).
• There are steps to access this area / service.
• The steps are located directly in front of the toilets.
• There is / are 3 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on the right going up.
• The ramp/slope does bypass the step(s).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on platform 1.
  • The female and male toilets are 32m (34yd 2ft) from the platform 1 entrance.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • If locked, the key for the standard toilets is available from the ticket office.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • The station is close to Charlton Athletic Football Ground.
  • It is extremely congested on match days.