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Charlton Station

Charlton Church Lane, Charlton, London, SE7 7QG

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Access Guide

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Opening Times

  • Monday 06:10 - 19:30.
  • Tuesday 06:10 - 19:30.
  • Wednesday 06:10 - 19:30.
  • Thursday 06:10 - 19:30.
  • Friday 06:10 - 19:30.
  • Saturday 06:10 - 19:30.
  • Sunday 08:30 - 16:00.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Charlton.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance - Ticket Office)

  • This information is for the entrance located on Charlton Church Lane.
  • There is level access into the venue.
  • The main doors open both ways.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 135cm (4ft 5in) wide.
  • Comments View
    • From the ticket office there is a lift to access Platform 1.
    • The ticket office also leads to the bridge with steps to Platforms 1 and 2.
    • There is a step-free route to Platform 2 via Charlton Church Lane.

Reception (Ticket Desk)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Lift (Ticket Office - Platform 1)

  • There is a lift for public use.
  • The lift is located after the ticket office, on the bridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are platform 1- ticket office.
  • The lift is 5m (5yd 1ft) from the ticket office.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 190cm x 130cm (6ft 3in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • From the lift there is ramped or stepped access to the main Platform 1 level.

Outside Access (Platform 1)

  • This information is for the entrance located on Delafield Road.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 199cm (6ft 6in) wide.

Level Change (Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pavement to the Delafield Road entrance.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located from the platform to the ticket office.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • The lift does bypass the ramp.

Outside Access (Platform 2)

  • This information is for the entrance located on Charlton Church Lane.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The door opening is 240cm (7ft 10in) wide.

Level Change (Platform 2)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pavement to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Inside Access

  • There is not level access to the service.
  • Lighting levels are medium.

Level Change (Inside Access)

  • There are steps to access this area / service.
  • The steps are located at the bridge between the platforms.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:30 - 06:10.
  • There is a ticket office.
  • The ticket office is located inside the main entrance.
  • The ticket office is 4m (4yd 1ft) from the main entrance.
  • The train companies operating from within this station are Southeastern.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by lift is / are 1.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.
  • Comments View
    • Portable ramps are available on both platforms to give wheelchair access from the platform to the trains.
    • Please contact staff for assistance.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the the lift on Platform 1.
    • This accessible toilet is located on the raised section of Platfom 1.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 155cm x 195cm (5ft 1in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Level Change (Lift and Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on Platform 1, to the right as you face the steps.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 130cm (4ft 3in).
  • There are steps to access this area / service.
  • The steps are located directly in front of the toilets.
  • There is / are 3 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on the right going up.
  • The ramp or slope does bypass the steps.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • The station is close to Charlton Athletic Football Ground.
    • It is extremely congested on match days.