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Coldharbour Leisure Centre

Chapel Farm Road, New Eltham, London, SE9 3LX

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Access Guide

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Introduction

  • Services / facilities within the building include a studio, fitness suite, meeting room/classrooms, bar, male, female and team changing facilities.
  • Services / facilities within the grounds include 5 adult and 4 junior grass football pitches. 1 floodlit all-weather pitch. 9 floodlit all-weather tennis/netball courts. Children's playground.

Opening Times

  • Monday 08:00 - 22:00.
  • Tuesday 08:00 - 22:00.
  • Wednesday 08:00 - 22:00.
  • Thursday 08:00 - 22:00.
  • Friday 08:00 - 22:00.
  • Saturday 09:00 - 17:00.
  • Sunday 09:00 - 17:00.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Mottingham.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 310cm x 400cm (10ft 2in x 13ft 1in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the main entrance.
    • The furthest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 100cm (3ft 3in).
  • Comments View
    • There are identical doors on the opposite side of the entrance block to exit the building.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • Comments View
    • There is also a short easy slope after the second door.
    • There is a similar easy slope outside the exit doors.

Reception

  • The desk is 7m (7yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • The touch screen is not at a suitable height for a wheelchair user.
  • Comments View
    • The self-service entry touch screens are an alternative to using the staffed reception.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the gym only.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • Picture 3 shows one of the meeting rooms which is used as a classroom by the football academy.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right after the reception.
    • The fitness suite is 15m (16yd 1ft) from the main entrance.
    • There is level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open away from you (push).
    • The doors are double.
    • The doors are heavy.
    • The opening is 145cm (4ft 9in) wide.
  • IFI Accredited Fitness Suite View
    • The fitness suite has attained IFI level one.
    • A number of staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • For example: treadmill, upright cycle, recumbent cycle, leg curl, leg extension, upper body multi-station and small equipment package.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • Some of the equipment which is thought to be most suitable for people with a disability is highlighted by large yellow dots on the base.

Restaurant Bar Internal (Cafe/Bar)

  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the service counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 15m (16yd 1ft) from the main entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are not presented in contrasting colours.
  • The type of food served here is hot and cold snacks.
  • Comments View
    • There are some sofas and arm chairs available in addition to the dining furniture.
    • There is a drink and snack vending machine in the foyer.
    • The controls are within 120cm of the floor.
  • Opening Times View
    • Monday 11:00 - 23:00.
    • Tuesday 11:00 - 23:00.
    • Wednesday 11:00 - 23:00.
    • Thursday 11:00 - 23:00.
    • Friday 11:00 - 23:00.
    • Saturday 09:00 - 18:00.
    • Sunday 09:00 - 18:00.

Outside Access (Pitch Entrance)

  • This information is for the entrance located to the right of the building.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 126cm (4ft 2in).
  • Comments View
    • One of the doors may be kept locked at non-busy times.
    • This entrance gives access from the centre to the pitches and other outdoor facilities.
    • All centre users must first enter the building via the main entrance and reception.

Outside Facilities

  • There are wide tarmac paths to the all-weather pitches.
  • The paths are either level or with easy slopes.
  • There is some bench seating available around the pitches.
  • The enclosed playground has a 90cm heavy outward opening gate.
  • Within the playground there are easy and moderate slopes.
  • There are uneven surfaces where the rubber play surface meets the surrounding tarmac.
  • There are picnic benches on the patio between the cafe and the playground.

Standard Changing Room (Male and Female)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) is/are approximately 13m (14yd 8in) from the main entrance.
  • The standard changing room(s) is/are approximately 8m (8yd 2ft) from the reception desk.
  • The standard changing room(s) is/are approximately 6m (6yd 1ft) from the fitness suite.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • The male changing room is located to the right after the reception.
    • The female changing room is located to the left after the reception.

Standard Changing Room (Team Changing)

  • There is a/are standard changing room(s) available.
  • There is level access to the standard changing room(s).
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are 7 team changing rooms.
    • Rooms 1 and 2 are accessed directly from the outside, via the corridor to the right after reception.
    • Rooms 3 - 6 are off the corridor to the right after reception.
    • Room 7 is to the left after reception.
    • All of the changing rooms can be designated for male or female use according to bookings.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
    • This accessible toilet is located to the left after the reception, opposite the meeting/ creche room.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 88cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located to the left after reception.
    • The female and male toilets are 15m (16yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in a large cubicle within the female standard toilets.
    • The height of the baby change table once extended is 82cm (2ft 8in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located at the edge of the car park.
  • A member of staff trained in BSL skills is not normally on duty.