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Emirates Air-line (Cable Car) Greenwich Peninsula

Unit 1, Emirates Cable Car Terminal, Edmund Halley Way, Newham, London, SE10 0FR

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Access Guide

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Introduction

  • Comments View
    • The Emirates Air Line cable car crosses the river Thames from North Greenwich to Royal Docks in Newham.
    • The Royal Docks terminal is identical to the Greenwich building.
    • Before 09:00 the journey takes 5 minutes.
    • After 09:00 the journey is slowed to 10 minutes to increase viewing time.
    • During the Winter timetable (October - March) the cable car and ticket office close an hour earlier every day.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Greenwich Peninsula.
  • The venue is not in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Westcombe Park / Charlton.
  • The nearest underground station is North Greenwich (Jubilee Line ).
  • Comments View
    • The venue is also close to North Greenwich Pier for river services.

Opening Times (Summer Opening Hours -1 April - 30 September)

  • Monday 07:00 - 21:00.
  • Tuesday 07:00 - 21:00.
  • Wednesday 07:00 - 21:00.
  • Thursday 07:00 - 21:00.
  • Friday 07:00 - 21:00.
  • Saturday 08:00 - 21:00.
  • Sunday 09:00 - 21:00.

Parking

  • The venue does not have its own car park.

Counter (Ticket Office)

  • There is level access to the counter from the entrance.
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The height of the counter is medium.
  • Staff are trained to use system.
  • Comments View
    • The ticket office is on the outside of the building, before the building entrance.
    • When the ticket office is closed, tickets can be purchased from the self service machines and staff are available to assist.
    • Oyster cards are accepted on the cable car.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 300cm (9ft 10in) wide.
  • Comments View
    • After the entrance there are automatic ticket barriers.
    • All the barriers are 100cm wide.
    • A member of staff is always available to assist.

Level Change (Access to Boarding Platform)

  • There are steps to access this area / service.
  • The steps are located to the left after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is/are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are identical stairs from the platform to exit the building.

Lift (Access to Boarding Platform)

  • There is a lift for public use.
  • The lift is located to the left after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-Platform.
  • The lift is 3m (3yd 10in) from the ticket barriers.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 95cm x 200cm (3ft 1in x 6ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There is an identical lift on the oppside of the building for passengers leaving the building.

Inside Access (Platform)

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Access to Cable Car Cabin

  • From the boarding platform there is level access into the cable car cabin.
  • The cabin doors open automatically to 78cm wide.
  • Cabins arrive every 30 seconds.
  • The cabins can be slowed to creep speed or totally stopped to enable passengers with mobility difficulties to board.
  • Each cabin can hold up to 10 passengers.
  • The seats on each side can be folded up to accommodate wheelchairs, mobility scooters, cycles and large pushchairs.
  • There is a maximum 2 wheelchairs per cabin depending on size.
  • The maximum weight of each wheelchair / mobility scooter and user is 300kg.
  • The maximum size of wheelchair / mobility scooter is 70 x 130 cm.
  • There are markings on the paving outside the ticket office where sizes can be checked.
  • Unless both seats are folded, most wheelchair / scooter users will need to reverse in or out of the cabin.
  • Staff are available at all times to assist customers with boarding.
  • There is a procedure to automatically alert staff at the other terminal to passengers who will require assistance to disembark.
  • There is an intercom in each cabin linked to the control room.
  • An audio-visual commentary plays in each cabin.
  • This can be turned off by staff before departure if not required.

Toilet with Adaptations

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilets are in North Greenwich Station or the restaurants and attractions at the O2.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.