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Greenwich Carers' Centre

The Stables, 76 Hornfair Road, Charlton, London, SE7 7BD

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Access Guide

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Introduction

  • Services / facilities within the building include meeting rooms, counselling rooms, Bistro, Jacobean Spa, snooze room, and snug (lounge).
  • Services / facilities within the grounds include a garden with outside seating.
  • Comments View
    • The venue is a resource and support centre for family carers of disabled, ill or frail elderly people.
    • Carers can attend alone, with the person being cared for or with friends.
    • There are opportunities to take part in planned group activities, access advice and counsellling and to take a relaxing break.
    • There is a private snooze room and a separate lounge.
    • The Bistro is able to cater for special diets and portion sizes.
    • The bistro is open to the public on Saturdays.
    • The spa offers luxurious private bathing facilities, together with rooms for massage and other complementary and beauty therapies.
    • A hairdresssing room is also available.
    • Accessible minibus transport is available.
    • Care assistance can be arranged if required to use the spa or other facilities.
    • The meeting rooms and bistro can he hired for private events.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 10:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 10:00 - 14:00.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Charlton.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located to the left of the building, through the gateway off Hornfair Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 450cm (11ft 10in x 14ft 9in).
    • The nearest Blue Badge bay is 75m (82yd 1in) from the main entrance.
    • The furthest Blue Badge bay is 78m (85yd 11in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • There is a wide double gate giving level access from the car park to the courtyard garden for the Bistro.
    • This may be open on Saturdays and at other times by arrangement.

Outside Access (Main Entrance)

  • This information is for the entrance located facing Hornfair Road.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 80cm (2ft 7in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the street to the main entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • Comments View
    • There is some uneven paving on the path to the main entrance.

Reception

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There are a range of seating options, including a seat with armrests in the foyer area.
    • There is a separate touchscreen on an adjustable height stand for information.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the Bistro.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There are three meeting rooms on the first floor.
    • From the lift, access to the smallest room is through the second meeting room.
    • There are two therapy/ small meeting rooms off the ground floor corridor.
    • The snooze room has a reclining massage chair, adjustable lighting and music playing equipment.
    • The snug has lounge and dining-style furniture and is supplied with books and board games.

Level Change (Main Corridor)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the bistro from the main corridor.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 100cm (3ft 3in).
  • Comments View
    • There are further short, easy slopes between the bistro and the spa and in the spa corridor leading to bathroom 2 and further treatment rooms.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the entrance foyer.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift has heavy manual doors.
    • There is a short ramp to enter the lift at ground level.
    • This lift gives access to rooms North West and Mid West meeting rooms.
    • Lift access to the third meeting room, South West, is through Mid West.

Eating and Drinking (Bistro)

  • The following information is for the restaurant.
  • The restaurant is located in the centre of the building, facing the courtyard.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 50m (54yd 2ft) from the main entrance.
  • The standard height for tables is 68cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are not available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 08:30 - 18:00.
    • Tuesday 08:30 - 18:00.
    • Wednesday 08:30 - 18:00.
    • Thursday 08:30 - 18:00.
    • Friday 08:30 - 18:00.
    • Saturday 10:00 - 14:00.
    • Sunday Closed.

Outside Access (Bistro to Garden)

  • This information is for the entrance located leading from the bistro dining area to the garden.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are light.
  • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • There is a second set of doors to the garden, near to the counter.
    • These have a 7cm high threshold from the inside.
    • There is a 75cm wide portable ramp in place to help overcome the threshold.
    • There are picnic benches and standard tables set up outside in the courtyard garden.
    • Some are on the grassed areas.
    • There is block paving immediately outside the building.
    • The paths are of gravel contained in mesh.

Jacobean Spa

  • Facilities within the spa include:
  • - a lounge with chairs for seated massages, manicures and pedicures
  • - 2 therapy rooms with adjustable height reclining massage chairs
  • - 2 large bathrooms with baths and large shower cubicles. One bath has a door to give a 20cm high stepover into the bath and a seat within the bath. A shower chair is available
  • - a hairdressing room with moveable seat so that a wheelchair user can reverse up to the backwash.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located in the corridor to the right after you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 92cm (3ft).
    • The door is light.
    • The dimensions of the accessible toilet are 180cm x 235cm (5ft 11in x 7ft 9in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 97cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Standard Toilet(s)

Standard Toilet(s) (Spa)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level 2.
  • Home visits / services are available.