Access Guide
Introduction
- At the time of our revisit (April 2015) the station building shown and car park had been closed as part of the redevelopment of the area.
- A temporary ticket office has been opened further along platform 1 (not surveyed).
- A new station building is expected to be completed in 2016.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Kidbrooke.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Opening Hours
Parking
- The venue does not have its own car park.
-
Public Car Parks
View
- There is not a car park for public use within 200m (approx).
-
On Street Blue Badge Parking
View
- On street marked Blue Badge bays are not available.
-
On Street Standard Parking
View
- Clearly signed and / or standard marked parking bays are not available.
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- The nearest public car park is in Ryan Close.
Outside Access (Platform 1)
- This information is for the entrance located next to the old station building.
- There is level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are permanently held open.
- The door opening is 127cm (4ft 2in) wide.
Outside Access (Platform 2)
- This information is for the entrance located on Henley Cross.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are single width.
- The doors are heavy.
- The door opening is 130cm (4ft 3in) wide.
Level Change (Platform 2)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Reception (Ticket Office (Temporary))
- The desk is 10m (10yd 2ft) from the temporary station entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk has a low (76cm or lower) section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
- Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Between Platforms)
- There are steps to access this area / service.
- The steps are located to the right as you exit the ticket office.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 19:15 - 06:00.
- There is a ticket office.
- The ticket office is located on Platform 1.
- The ticket office is 4m (13ft 1in) from the ticket office entrance.
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
-
Additional Station Information
View
- Announcements on platforms are audio and visual.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by ramp / slope is / are 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.
-
Comments
View
- The photograph on the left shows Platform 2.
- The photograph on the right shows Platform 1.
Accessible Toilet
- There are accessible toilet facilities within this venue.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial, Braille and tactile signage on or near the toilet door.
- This accessible toilet is approximately 27m (29yd 1ft) from the Platform 1 entrance.
- This accessible toilet is located on Platform 1.
- There is not level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 218cm (4ft 11in x 7ft 2in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
-
Comments
View
- The accessible toilet also serves as a standard unisex toilet.
- The toilet door is remotely unlocked from the ticket office.
- Photograph 2 shows the intercom that is used to request access.
Level Change (Toilet)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Standard Toilet(s)
- The accessible toilet on Platform 1 is available to all passengers at the discretion of station staff.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not normally on duty.
-
Comments
View
- The photograph shows one of the help points.