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Maze Hill Station

Tom Smith Close, Greenwich, London, SE10 9XG

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Access Guide

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Opening Times (Ticket Office)

  • Monday 06:10 - 19:30..
  • Tuesday 06:10 - 19:30..
  • Wednesday 06:10 - 19:30..
  • Thursday 06:10 - 19:30..
  • Friday 06:10 - 19:30..
  • Saturday 06:10 - 19:30..
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Greenwich.
  • The venue is situated on a road which has a steep gradient.
  • There is not a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Tom Smith Close)

  • This entrance gives access to platforms 1.
  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 154cm (5ft 1in) wide.

Level Change (Tom Smith Close)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the main entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Tuskar Street)

  • This entrance gives access to platforms 2.
  • This information is for the entrance located at the rear of the venue.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 90cm (2ft 11in) wide.

Level Change (Tuskar Street)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the road to Platform 2.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 125cm (4ft 1in).

Reception (Ticket Desk)

  • The desk/counter is 4m (4yd 1ft) from the Tom Smith Close entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors (Platform Bridge)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:30-06:00.
  • There is a ticket office.
  • The ticket office is located as you enter the station from Tom Smith Close.
  • The ticket office is 4m (13ft 1in) from the main entrance.
  • The train companies operating from within this station are South Eastern Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Coffee Kiosk.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by ramp / slope is / are 2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.
  • Accessible toilets are 8m (26ft 3in) from the main entrance.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Tom Smith Close entrance.
    • This accessible toilet is located to the left of the reception desk next to Platform 1.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 245cm (5ft 1in x 8ft).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are ultraviolet.
  • Comments View
    • The toilet door locks automatically.
    • The accessible toilet is also used as a standard unisex toilet.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.