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North Greenwich Pier

QEII Pier, Greenwich, London, SE10 0DX

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Westcombe Park.
  • The nearest underground station is North Greenwich (Jubilee Line).
  • The nearest DLR station is Canning Town.
  • Comments View
    • The pier is approximately 200m from the O2 entertainment complex.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located off the Thames Path.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm (9ft 10in).
  • Comments View
    • From the direction of the O2, the walkway towards the pier entrance is covered and with easy slopes.
    • The pier can also be approached directly from the Thames Path.

Reception (Ticket Office)

  • The desk is 2m (2yd 7in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • There is not a hearing assistance system.
  • Comments View
    • The ticket office opens at peak times.
    • At other times fares are taken onboard the boat.

Level Change (Pier)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from the ticket office area down to the boarding point.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp leading to the pier varies from moderate to easy depending on the tide level at the time.
    • It is a long slope without intermediate resting places.

Inside Access (Boarding Area)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • The outside boarding area has some shelter but may be very windy.
    • There is level access from the boarding area into an enclosed waiting room.
    • There are automatic sliding doors 130cm wide with a 3cm raised threshold.
    • The doors are operated by push pad to enter and sensor to exit.
    • There is fixed seating with armrests in the waiting room and space for wheelchair users to park alongside.
    • There is a vending machine with controls of 130cm high.
    • There is a live service information board on the outside of the waiting room building.
    • There is no information inside the building.

Outside Access (Boarding Points)

  • This information is for the entrance located on the pier.
  • There is not level access into the venue.
  • The main door(s) open by sliding.
  • The doors are single width.
  • The door opening is 187cm (6ft 2in) wide.

Level Change (Boarding Points)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pier to the ferry.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 80cm (2ft 7in).
  • Comments View
    • Staff are always available to assist when boarding the boat.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The are accessible toilets on the boats which operate the RB1 services from this pier.
    • Please see the guide to MBNA Thames Clipper Ferry for details.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.