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Old Royal Naval College Visitor Centre and Tourist Information

Old Royal Naval College, King William Walk, Greenwich, London, SE10 9LW

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Access Guide

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Overview

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear right of the venue, to the right of the lift.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female toilet facilities are located at the rear right of the venue, to the right of the lift.
  • Parent and baby changing facilities are located in the toilet with adaptations at the rear right of the venue, to the right of the lift.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Greenwich Church Street and Welland Street.
  • Public Car Parks View
    • There is a public car park located off Welland Street.
    • The name of the car park is Cutty Sark Gardens Car Park.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance (Main)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 101cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is step-free level access as you enter.

Reception (Tourist Information)

  • The reception is located on the left as you enter the venue.
  • The distance from the main entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 106cm.
  • There is not a lowered section at the desk.
  • The reception has a television which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Ticketing

  • Ticket Counter View
    • The ticket counter surveyed is located directly ahead as you enter the venue.
    • There is step-free level access to the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 79cm.
    • The counter has a television which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Tosier's Chocolate House exhibition on the first floor.
  • Access throughout may include manual doors.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests, benches and high stools.
  • Lighting levels vary due to the size of the space.

Exhibition Space (Museum)

  • The venue is indoors.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Tosier's Chocolate House exhibition on the first floor.
  • Access throughout may include manual doors.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: sudden loud noises and 3D visual effects on screen.
  • There is background noise.
  • Lighting levels vary due to the size of the space.
  • Display information includes: tactile, pictorial, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user and subtitles.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Seating available in this area includes: chairs without armrests and benches.
  • Guided tours are available.
  • There is step-free level access throughout the tour, this may include the use of a lift.
  • Access throughout the tour may include doors permanently held open and automatic doors.
  • Wayfinding signage is provided throughout the tour.

Lift

  • The lift surveyed is located at the rear of the museum.
  • The distance from the main entrance is 40m.
  • The most accessible route to the lift has a very easy slope.
  • Ground, first and second floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The lift door opening width is 90cm.
  • The lift was out of order at the time of the survey (October 2024).

Stairs

  • The stairs surveyed are located at the rear of the venue.
  • The ground and first floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Café)

  • Location and Service View
    • The café is on the right as you enter via the main entrance.
    • The most accessible route has step-free level access.
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right as you enter via the main entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 87cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests, armchairs and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Shop (Gift Shop)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow openings.
    • The majority of main aisle widths are between 120cm - 150cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some flooring is shiny.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • There is no (or very little) background noise.
    • Signage is provided.
    • The colour, design and typeface of signs is consistent throughout.
    • Seating available on this floor includes: chairs with armrests.
    • Lighting levels were even at the time of the survey.
  • Payment View
    • The checkout area is located by the shop entrance.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
    • The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
    • The height of the payment counter is 97cm.
    • There is not a lowered section at the counter.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the rear right of the venue, to the right of the lift.
    • The distance from the main entrance is 35m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a low colour contrast.
    • The width of the door opening is 98cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 192cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 126cm (from the side of the toilet pan to the wall).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low colour contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 115cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.