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Old Royal Naval College Visitor Centre and Tourist Information

Old Royal Naval College, King William Walk, Greenwich, London, SE10 9LW

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Access Guide

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Introduction

  • Comments View
    • The Old Royal Naval College is a large complex of buildings in extensive grounds in the centre of Greenwich.
    • Some, such as the Chapel and Painted Hall are open to the public.
    • Other buildings are home to the University of Greenwich and the Trinity Laban Conservatoire of Music and Dance.
    • The grounds are open to the public to enjoy and there are many events such as music festivals throughout the year.
    • Please see the ORNC website for the event programme.

COVID-19 Information

  • The information in this section was taken in October 2021.
  • There is a member of staff available at the entrance.
  • Staff are available at the information desk or around the centre.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 100cm.
  • Hand sanitisers are at all 3 entrances.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is not clear signage inside to help with social distancing.
  • Toilets are available.
  • Visitors are asked to still wear a mask if possible.

Opening Times (Grounds)

  • Monday 08:00 - 23:00.
  • Tuesday 08:00 - 23:00.
  • Wednesday 08:00 - 23:00.
  • Thursday 08:00 - 23:00.
  • Friday 08:00 - 23:00.
  • Saturday 08:00 - 23:00.
  • Sunday 08:00 - 23:00.

Opening Times (Visitor Centre and Tourist Information Centre)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Greenwich.
  • The nearest underground station is North Greenwich.
  • The nearest DLR station is Cutty Sark for Maritime Greenwich.
  • Comments View
    • Visitors with a visual impairment or disability who require support or an escort from Cutty Sark DLR station should contact the access team.
    • The venue is also very close to Greenwich Pier for riverboat services.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Cutty Sark Gardens Public Car Park.
    • The car park is located off Welland Street.
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are not available.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The Cutty Sark Gardens Car Park is to the west of the ORNC site and is the nearest for the visitor centre and the Old Brewery.
    • There is also a public car park off Park Row, to the east of the site, which is closer to the Chapel and Painted Hall.

Grounds

  • There is no vehicle access for the public into the grounds of the Old Royal Naval College.
  • There are several pedestrian entrances to the site, all with level access or easy slopes.
  • The gates from King William Walk to the west (shown in photographs 1 and 2) and Romney Road are off busy roads.
  • The east entrance, off Park Row, would be in a quieter road for vehicle drop offs.
  • The Lewin Gate enters the site from the public footpath which runs alongside the river bank to the north.
  • The site is over 350m from east to west.
  • The main routes are wide and level with a surface of stone slabs or resin-bound gravel (shown in photographs 4 - 6).
  • There is a map to download from the accessibility page of the ORNC website to show the step-free routes around the site.

Outside Access (Main Entrance - Visitor Centre)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • Photograph 1 shows the 3 entrances.
    • The accessible entrance is the left hand one of the three shown in photograph 2. This entrance was out of order at the time of survey in October 2021.
    • The push pad at this entrance is at convenient height for wheelchair users on exit and entry (on the left to enter and the right to exit).
    • The other two entrances are manual. One is a revolving door (photograph 3) and the other opens towards you (pull) (photograph 4).
    • Photographs 5 and 6 show the slope up the entrance.

Outside Access (East Entrance)

  • Entrance View
    • This information is for the entrance located on the east side of the centre by the Old Brewery.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 123cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Outside Access (West Entrance)

  • Entrance View
    • This information is for the entrance located on the west side of the building by Cutty Sark.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 126cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading up to and in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception (Visitor Centre and Tourist Information)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • Comments View
    • The Tourist Information counter has maps and leaflets and also sells Oyster cards.

Reception (Royal Naval College - Ticket Desk)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • Comments View
    • Tickets for the painted halls and other areas and shop purchases can be paid for at this desk.
    • Photograph 3 shows a section of the desk with a knee recess which is 80cm high.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in some parts of the centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Some parts of the exhibition play music or spoken word recordings.
    • There is direct level access from the visitor centre to the Old Brewery Pub and Dining Room during visitor centre opening hours.
    • For further details about the Old Brewery, please follow the link in the Introduction to the separate guide.
    • There is a shop for accessories/gifts on the ground floor near the main entrance shown in photographs 3 and 4.

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are available.
  • Video tours are not available.
  • There is a hearing assistance system.
  • The hearing assistance system is a fixed loop.
  • Staff are trained to use the hearing assistance system.
  • A deposit is not required for the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, please ask at the tourist information desk.
  • Comments View
    • There are many exhibits within the visitor centre which can be touched, such as stone carvings and also costumes which can be tried on.
    • Where there are audio visual displays there are subtitles or a hearing loop (audio guides). These are available in different languages.
    • BSL and speech to text tours are available and some staff and volunteers have also been trained by Vocaleyes in audio description.
    • Large print guides and magnifiers are available from the visitor centre reception.
    • Staff and volunteers have had autism awareness and dementia friends training.
    • Ear defenders are available to borrow, which can be used throughout the site.
    • Photographs 8 and 9 show the upper level of the building for further displays/exhibitions.

Other Floors (Clore Learning Centre)

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • The Clore Learning Centre is a mezzanine level above the rear of the visitor centre.
    • It is used for temporary exhibitions and events.

Lift (Clore Learning Centre)

  • There is a lift for public use.
  • The lift is located at the rear of the visitor centre.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • Level 1 from this lift is a staff-only area.
    • Level 2 is the Clore Centre on the mezzanine level.

Accessible Toilet (Visitor Centre - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the main entrance.
    • This accessible toilet is located at the rear right of the centre, to the right of the lift.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 186cm x 180cm (6ft 1in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 126cm (4ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Accessible Toilet (Outside Terrace)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Garden Bar entrance or the east entrance to the visitor centre.
    • This accessible toilet is located in a row of outbuildings off the south side of the outside seating area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 107cm (3ft 6in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are poor.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the centre.
    • The female and male toilets are approximately 40m (43yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • Additional standard toilets are located in the Old Brewery and off the outside terrace.

Additional Info

  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas within the grounds.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Comments View
    • A quiet room can be made available for anyone who needs some time out - please ask a member of staff.