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Sainsbury's

Harrow Manorway, Abbey Wood, London, SE2 9NU

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Access Guide

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Introduction

  • Services / facilities within the building include customer services, click and collect, cafe, clothing, electricals, groceries, Jessops Photography, and Explore Learning tutorial centre.
  • Comments View
    • The Jessops Photography and Explore Learning Tutorial Centre may have different opening hours to the store.

Opening Times

  • Monday 07:00 - 22:00.
  • Tuesday 07:00 - 22:00.
  • Wednesday 07:00 - 22:00.
  • Thursday 07:00 - 22:00.
  • Friday 07:00 - 22:00.
  • Saturday 07:00 - 22:00.
  • Sunday 11:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Abbey Wood.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at ground level, below the store.
    • The car park type is sheltered.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 390cm x 600cm (12ft 10in x 19ft 8in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the car park entrance.
    • The furthest Blue Badge bay is 35m (38yd 10in) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 300cm (9ft 10in).
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located to the left as you drive into the car park.

Outside Access (Car Park Entrance)

  • This information is for the entrance located leading from the covered car park into the lift/stair lobby.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 250cm (8ft 2in).
  • Comments View
    • The entrance described is the one nearest the drop off point.
    • It is signed as 'Lifts to Store'.
    • There is a second, identical door which also gives access to the lift/stair lobby, about 50m from the lift.
    • This is signed as 'Travelator to Store'.

Outside Access (Harrow Manorway Entrance)

  • This information is for the entrance located leading from the main road directly into the lift/stair lobby.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 245cm (8ft).
  • Comments View
    • There are two further similar entrances from Harrow Manorway, all with level access.
    • All the entrances lead into the lift/stair lobby.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are car park - store.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are car park - store.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the lift/stair lobby.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are car park - store.
  • The lift is approximately 5m (5yd 1ft) from the car park and Harrow Manorway entrances.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 170cm (5ft 7in).
  • The dimensions of the lift are 200cm x 170cm (6ft 7in x 5ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • One of the two lifts has a separate exit and can be accessed directly from Harrow Manorway, near the drop off/pick up point.

Reception (Customer Services)

  • The desk/counter is 15m (16yd 1ft) from the car park lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The clothing department has a larger fitting room with some grab rails but without seating.
    • Standard changing cubicles have a bench seat.
    • Some of the standard checkouts have fixed hearing loops.

Counter (Click and Collect)

  • The counter is 35m (38yd 10in) from the lift.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is at a suitable height for a wheelchair user.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 95cm (3ft 1in).
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • The cafe is located to the right as you leave the lift.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 20m (21yd 2ft) from the lift.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 08:00 - 19:00.
    • Tuesday 08:00 - 19:00.
    • Wednesday 08:00 - 19:00.
    • Thursday 08:00 - 19:00.
    • Friday 08:00 - 19:00.
    • Saturday 08:00 - 19:00.
    • Sunday 11:00 - 17:00.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 35m (38yd 10in) from the lift.
    • This accessible toilet is located to the right through the café as you leave the lift from the car park.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The door is light.
    • The dimensions of the accessible toilet are 210cm x 285cm (6ft 11in x 9ft 4in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located through the café, to the right as you leave the lift.
    • The female and male toilets are approximately 42m (45yd 2ft) from the car park lift.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the parent and baby room.
    • The height of the baby change table once extended is 100cm (3ft 3in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level (unknown at time of research).
  • Home visits / services are not available.
  • Comments View
    • The store has wheelchairs, electric scooters and trolleys for use with a wheelchair.
    • These are kept at store level, to the the left of the customer services counter.
    • There are also trolleys with larger seats and harnesses, suitable for older disabled children.
    • These are kept at car park level in the lift/stair lobby.