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Thames River Cruises Greenwich Pier

King William Walk, Greenwich, London, SE10 9HT

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Access Guide

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Introduction

  • Openings times vary according to the ferries.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Greenwich.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Greenwich.

Parking

  • The venue does not have its own car park.

Reception (Ticket Office)

  • There is not level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • There is not a hearing assistance system.

Level Change (Ticket Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between King William Walk and the ticket office.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Pier Entrance)

  • This information is for the entrance located leading onto the pier.
  • There is level access into the venue.
  • The main doors open (no doors).

Level Change (Pier)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the pier.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There is a standard and / or platform lift to access this service.
  • Comments View
    • The ramp varies from level to steep depending on the level of the tide at the time.
    • When the ramp is steep, the platform lift can be used.

Lift

  • There is a lift for public use.
  • The lift is located on King William Walk.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are King William Walk to Pier.
  • The lift is 2m (6ft 7in) from Pier Entrance.
  • The clear door width is 85cm (2ft 9in).
  • The dimensions of the lift are 78cm x 132cm (2ft 7in x 4ft 4in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is bright.

Level Change (Waiting Area)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the pier to the waiting area.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Outside Access (Boarding Point B)

  • This information is for the entrance located on the pier.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 95cm (3ft 1in) wide.

Level Change (Boarding Point B)

  • There are steps to access this area / service.
  • The steps are located leading from the boarding point to the ferry.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.