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Woolwich Centre

35 Wellington Street, Woolwich, London, SE18 6HQ

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Access Guide

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Introduction

  • Comments View
    • Note that most council services are located within this building except the Registrar's' office and the council chamber which are in Woolwich Town Hall on the opposite side of Wellington Street.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woolwich Arsenal.
  • The nearest underground station is North Greenwich.
  • The nearest DLR station is Woolwich Arsenal.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Calderwood Street Multi-Storey Car Park.
    • The car park is located on Calderwood Street, accessed from Monk Street.
  • Blue Badge On Street Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 180cm x 600cm (5ft 11in x 19ft 8in).
    • On street Blue Badge parking is located on Wellington Street.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located on Wellington Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 125cm (4ft 1in).
  • Comments View
    • The information given is for the door next to the main revolving door.
    • There is a button to slow the revolving door.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 10 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • Wellington Street slopes uphill from left to right past the entrance to the Woolwich Centre. There is then a very easy slope on the path from the right back towards the main entrance.
    • The steps taper from 10 to 0 as the footpath goes uphill.

Outside Access (Love Lane Entrance)

  • This information is for the entrance located from the footpath between the rear of the building and Tesco Extra.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 125cm (4ft 1in).
  • Comments View
    • The information given is for the door next to the main revolving door.
    • There is a button to slow the revolving door.

Level Change (Love Lane Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located from the north of Love Lane leading up to the entrance.
  • The ramp/slope is easy.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you face the entrance.
  • There is/are 9 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • Love Lane slopes uphill from the square in front of the Library and Tesco entrances past the entrance to the Woolwich Centre to a level area at the top.
    • This is a very long slope.
    • From the top, there is a level path back to the Love Lane entrance.
    • The steps in front of the entrance taper from 10 to 0 as the meet the sloping path.

Reception

  • The desk/counter is 7m (7yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are not trained to use the system.
  • Comments View
    • The Love Lane entrance opens into the rear of the same foyer, about 15m from the reception desk.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • The contact centre is to the left of the ground floor from the main entrance.
    • On arrival, customers are given a number and directed to a large open plan waiting area, signposted as zones A-C.
    • There are seats with armrests in the waiting area and some tables with toys.
    • There are multiple screened desks for customers to meet with staff.
    • The desks have illuminated numbers above them.
    • Customers are called to the desks by audio announcements and display screens in the waiting area.
    • The desks are low and some of the customer chairs have armrests.
    • There are also some private meeting rooms and a further waiting area in zone D at the far end of the contact centre (shown in photographs 4 and 5).

Counter (Cashiers)

  • The counter is 15m (16yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Lighting levels are bright.
  • Comments View
    • The cashiers' counters are to the right as you enter the contact centre.
    • There are two medium counters and one low counter to the right.

Other Floors (Library Access)

  • Steps View
    • The floors which are accessible by stairs are LG and UG.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • These stairs connect the entrance foyer of the Woolwich Centre with the library on the lower ground floor.

Other Floors (Staff Areas)

  • Steps View
    • The floors which are accessible by stairs are LG, UG, 1, 2, 3, 4, 5, 6 and 7.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (Public Access)

  • There is a lift for public use.
  • The lift is located to the right as you pass reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG and UG.
  • The lift is approximately 16m (17yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 130cm (4ft 7in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Council Departments Access)

  • There is a lift for public use.
  • The lift is located behind reception, beyond the staff security barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG, UG, 1, 2, 3, 4, 5, 6 and 7.
  • The lift is approximately 18m (19yd 2ft) from the main entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 130cm (4ft 7in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • Staff will normally come down to the ground floor to meet the public in the contact centre.

Changing Places

  • Location and access View
    • The facility is located to the right as you pass reception.
    • The facility is approximately 20m (21yd 2ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from a member of security staff or reception.
    • The door opens outwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 267cm x 370cm (8ft 9in x 12ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 80cm (2ft 7in).
    • The transfer space on the right as you face the toilet is 140cm (4ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • At the time of our revisit (February 2018) the hoist was out of service and awaiting repair.
    • Please contact the venue to check if it is back in use.

Accessible Toilet (Contact Centre - Zone D)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 65m (71yd 3in) from the main entrance.
    • This accessible toilet is located at the far end of the contact centre, off the zone D waiting area.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 94cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 260cm (4ft 11in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Main Foyer)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right of the entrance foyer.
    • The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the baby care room next to the accessible toilet in zone D.
    • The height of the baby change table once extended is 88cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There is also a chair with armrests in the baby care room (shown in photographs 3 and 4).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is normally on duty.
  • Staff are trained to BSL level 3.