You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in December 2020.
• There are external queuing points.
• The external queuing points are not clearly marked/signed.
• There are separate doors for entering and exiting.
• There is a member of staff available at the entrance.
• There is hand sanitiser available at the entrance.
• The hand sanitisers are free standing.
• Hand sanitisers are available inside the venue.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• Toilets are available.
• The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information on the 'We're Good to Go' Industry Standard please click here.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Kingston upon Thames.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Kingston.
• The venue is in a shopping mall.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Bentalls Shopping Centre.
  • The car park is located on Wood Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Entrance (Car Park Walkway). Skip to the next section.

Entrance (Car Park Walkway)

• This information is for the entrance located on the third floor, at the rear right of the store.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 120cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • The width gap at the entrance is due to the security barriers located there.
  • This entrance can be accessed from the Bentall Centre carpark.

You are on Entrance (Bentalls Shopping Centre - Second Floor). Skip to the next section.

Entrance (Bentalls Shopping Centre - Second Floor)

• This information is for the entrance located at the front right of the store on the second floor.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 160cm.
• Comments View
  • The width at the entrance is due to the security barriers located there.

You are on Entrance (Bentalls Shopping Centre - First Floor). Skip to the next section.

Entrance (Bentalls Shopping Centre - First Floor)

• This information is for the entrance located at the front right of the store on the first floor.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
• Comments View
  • There are security barriers across the entrance the width is 180cm.

You are on Entrance (Bentalls Shopping Centre - Lower Ground Floor). Skip to the next section.

Entrance (Bentalls Shopping Centre - Lower Ground Floor)

• This information is for the entrance located at the front right of the store, on the lower ground floor.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 160cm.
• Comments View
  • The width is due to the security barriers located at this entrance.

You are on Parent and Baby Room (Third Floor). Skip to the next section.

Parent and Baby Room (Third Floor)

• There is a parent and baby room for public use.
• The parent and baby room is located on the third floor, to the rear right corner of the store.
• The parent and baby room is approximately 30m from the lift.
• There is step-free access to the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 75cm (2ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 75cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Café (Café Nero). Skip to the next section.

Café (Café Nero)

• The venue shares a car park.
• There is the Bentalls Centre car park located opposite the venue.
• There is step free access to the venue.
• There is step free access to the majority of the venue/service.
• There is room to manoeuvre within the majority of the venue/service.

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• Inside Access View
  • There is not a hearing assistance system available.
• Eating and Drinking View
  • Full table service is not available.
  • Food or drink can be brought to the table.
  • There is ample room for a wheelchair user to manoeuvre in the seating area.
  • The following menu types are provided; wall.
  • The type of food served here is cold and cold snacks and beverages.
• Staff and Services View
  • There is not a member of staff (generally on duty) trained in British/Irish Sign Language.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • A bowl of water can be provided for an assistance dog.
• Additional Information View
  • Only serving take away food and drinks at the time of the survey due to Covid regulations.

You are on Outside Access (Wood Street Entrance). Skip to the next section.

Outside Access (Wood Street Entrance)

• This information is for the entrance located on Wood Street.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 130cm (4ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 190cm (6ft 3in).

You are on Outside Access (Bentalls Shopping Centre Lower Ground Floor). Skip to the next section.

Outside Access (Bentalls Shopping Centre Lower Ground Floor)

• This information is for the entrance located on the lower ground floor of the shopping centre.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 150cm (4ft 11in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).

You are on Outside Access (Bentalls Shopping Centre Car Park A Entrance). Skip to the next section.

Outside Access (Bentalls Shopping Centre Car Park A Entrance)

• This information is for the entrance located at the rear of the second floor.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 140cm (4ft 7in).

You are on Outside Access (Ground floor). Skip to the next section.

Outside Access (Ground floor)

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• Entrance View
  • This information is for the entrance located to the rear of the ground floor of the shopping centre.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 125cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the store.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are moderate to good.

You are on Other Floors (Escalators). Skip to the next section.

Other Floors (Escalators)

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG, G, 1, 2 AND 3.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear left of the store on the ground floor.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2-3.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 50m (54yd 2ft) from the Bentalls Shopping Centre.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 110cm x 220cm (3ft 7in x 7ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is a 2nd set of lifts located in the centre of the store, but were out of service due to Covid regulations.

You are on Eating and Drinking (Fenwick Restaurant Third floor). Skip to the next section.

Eating and Drinking (Fenwick Restaurant Third floor)

• The following information is for the restaurant.
• The restaurant is located on the third floor.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 7m (7yd 1ft) from the from the entrance.
• The distance between the floor and the lowest table is 76cm (2ft 6in).
• The distance between the floor and the highest table is 106cm (3ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Mason + Rye (Second Floor)). Skip to the next section.

Eating and Drinking (Mason + Rye (Second Floor))

• The following information is for the café.
• The café is located on the second floor to the rear left of the store.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the entrance.
• The standard height for tables is 76cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Eating and Drinking (Carluccios (First floor)). Skip to the next section.

Eating and Drinking (Carluccios (First floor))

• The following information is for the restaurant.
• The restaurant is located on the first floor, to the centre right of the store.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 3m (3yd 10in) from the entrance.
• The standard height for tables is 77cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (Third Floor - Right Side Transfer). Skip to the next section.

Accessible Toilet (Third Floor - Right Side Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 45m (49yd 8in) from the second floor entrance.
  • This accessible toilet is located to the right of the lift on the third floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from any member of staff.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 241cm x 414cm (7ft 11in x 13ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 115cm and 144cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 80cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Third Floor). Skip to the next section.

Standard Toilet(s) (Third Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the third floor.
  • The female toilet(s) is/are approximately 40m (43yd 2ft) from the to the right of the lift on the third floor.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the third floor.
  • The male toilet(s) is/are approximately 43m (47yd 1in) from the to the right of the lift on the third floor.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels in the male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.