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Bentalls

Bentall Centre, 4 Wood Street, Kingston upon Thames, Surrey, KT1 1TX

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Access Guide

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • There are external queuing points.
  • The external queuing points are not clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Opening Hours

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kingston upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Kingston.
  • The venue is in a shopping mall.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Bentalls Shopping Centre.
    • The car park is located on Wood Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Entrance (Car Park Walkway)

  • This information is for the entrance located on the third floor, at the rear right of the store.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 120cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • The width gap at the entrance is due to the security barriers located there.
    • This entrance can be accessed from the Bentall Centre carpark.

Entrance (Bentalls Shopping Centre - Second Floor)

  • This information is for the entrance located at the front right of the store on the second floor.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 160cm.
  • Comments View
    • The width at the entrance is due to the security barriers located there.

Entrance (Bentalls Shopping Centre - First Floor)

  • This information is for the entrance located at the front right of the store on the first floor.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 160cm.
  • Comments View
    • The width of the entrance is because of the security barriers located there.

Entrance (Bentalls Shopping Centre - Lower Ground Floor)

  • This information is for the entrance located at the front right of the store, on the lower ground floor.
  • Entrance View
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 160cm.
  • Comments View
    • The width is due to the security barriers located at this entrance.

Parent and Baby Room (Third Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the third floor, to the rear right corner of the store.
  • The parent and baby room is approximately 30m from the lift.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 75cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Café (Café Nero)

  • The venue shares a car park.
  • There is the Bentalls Centre car park located opposite the venue.
  • There is step free access to the venue.
  • There is step free access to the majority of the venue/service.
  • There is room to manoeuvre within the majority of the venue/service.
  • Inside Access View
    • There is not a hearing assistance system available.
  • Eating and Drinking View
    • Full table service is not available.
    • Food or drink can be brought to the table.
    • Seating and tables include; moveable chairs with armrests on both sides, moveable chairs with no armrests, moveable coffee tables and bench seating.
    • There is ample room for a wheelchair user to manoeuvre in the seating area.
    • The following menu types are provided; wall.
    • The type of food served here is cold and cold snacks and beverages.
  • Staff and Services View
    • There is not a member of staff (generally on duty) trained in British/Irish Sign Language.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • A bowl of water can be provided for an assistance dog.
  • Additional Information View
    • Only serving take away food and drinks at the time of the survey due to Covid regulations.

Outside Access (Wood Street Entrance)

  • This information is for the entrance located in Wood Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 197cm (6ft 6in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 160cm (5ft 3in).

Level Change (Wood Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading from Wood Street to the entrance.
  • The ramp/slope gradient is slight.
  • There is not a level landing at the top of the ramp/slope.

Outside Access (Bentalls Shopping Centre Lower Ground Floor)

  • This information is for the entrance located on the lower ground floor of the shopping centre.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 150cm (4ft 11in).

Outside Access (Bentalls Shopping Centre Car Park A Entrance)

  • This information is for the entrance located at the rear of the second floor.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Level Change (Bentalls Shopping Centre Car Park A Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located between the car park and the entrance.
  • The ramp/slope gradient is slight.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are moderate to good.

Other Floors (Escalators)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are LG, G, 1, 2 AND 3.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear left of the store on the ground floor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 50m (54yd 2ft) from the Bentalls Shopping Centre.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 110cm x 220cm (3ft 7in x 7ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is a 2nd set of lifts located in the centre of the store, but were out of service due to Covid regulations.

Restaurant (Third Floor)

  • The venue shares a car park.
  • Bentalls Centre car park located opposite the venue.
  • There is step free access to the venue.
  • There is room to manoeuvre within the majority of the venue/service.

Eating and Drinking (Gelateria Daniele)

  • The following information is for the café.
  • The café is located on the 2nd floor to the rear left of the store.
  • Food or drinks are ordered from the service counter.
  • There is not a lowered section at the counter.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Gelato and ice creams.
  • Comments View
    • There is only a take away service available due to Covid regulations.

Eating and Drinking (Carluccios)

  • The following information is for the restaurant.
  • The restaurant is located on the 2nd floor, to the centre right of the store.
  • Comments View
    • This restaurant was closed at the time of the survey due to Covid regulations.

Accessible Toilet (Third Floor - Right Side Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the second floor entrance.
    • This accessible toilet is located to the right of the lift on the third floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from any member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 144cm x 198cm (4ft 9in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is not a wash basin.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Third Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the third floor.
    • The female toilet(s) is/are approximately 40m (43yd 2ft) from the to the right of the lift on the third floor.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the third floor.
    • The male toilet(s) is/are approximately 43m (47yd 1in) from the to the right of the lift on the third floor.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels in the male toilets are moderate to good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.