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Berrylands Station

Chiltern Drive, Berrylands, Surbiton, Surrey, KT5 8LS

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Access Guide

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COVID-19 Information (General Advice for Stations Across Kingston)

  • The information in this section was taken in December 2020.
  • There are separate doors for entering and exiting.
  • At larger stations, a separate entrance and exit is used. Most smaller stations may only have one door, so cannot have a separate entrance/exit.
  • There is a member of staff available at the entrance.
  • At staffed stations, staff are available as close to the entrance as possible. This may be gateline or ticket office staff.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • Station staff will monitor attendance and decide if the station concourse needs to close for social distancing measures.
  • At larger stations, where possible, a clearly signed one-way system is implemented.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • For tenants on the station, such as small coffee shops, clear screens are not always available, but those staff wear face coverings (unless exempt).
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.


  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Surbiton.


  • The venue does have its own car park.
  • Venue Car Park View
    • There are 1 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
    • The nearest designated bay is 4m (13ft 1in) from the main accessible entrance.
    • The car park surface is tarmac.
    • The car park does not have a height restriction barrier.

Outside Access (Chiltern Drive Entrance)

  • The main doors open (no doors).

Reception (Ticket Desk)

  • The desk is 6m (6yd 1ft) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The lighting levels are bright.
  • There is a hearing assistance system.

Train Station

  • The station is not staffed.
  • There is not an office to obtain help.
  • The train companies operating from within this station are Southwest Trains.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a self service ticket machine.
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by steps only is / are 1-2.

Level Change (1)

  • There is a / are step(s) to access this area / service.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are medium height.
  • The steps do have handrails.
  • The handrails are on both sides.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • Comments View
    • There are help points situated on both platforms.
    • The ticket office is open Monday to Friday 06.20 - 10.10.