Access Guide
Opening Times
- Please contact the venue for details of opening times.
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Comments
View
- The closing times during summer months may be later depending on day light.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Norbiton.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 2 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the main entrance.
- The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 110cm (3ft 7in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- The width of the ramp/slope is 120cm (3ft 11in).
Outside Access (Male Changing Rooms)
- This information is for the entrance located in the car park.
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 106cm (3ft 6in).
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Comments
View
- The intercom is at a height of 132cm.
- The doors at the rear, leading from the male changing rooms to the course are also automatic and 125cm wide.
Level Change (Male Changing Rooms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
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Comments
View
- There is a similar ramp in front of the exit out to the course.
Reception
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Eating and Drinking (Lounge Bar)
- The following information is for the bar.
- The bar is located to the right as you enter.
- The bar does serve food.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 36cm (1ft 2in).
- The distance between the floor and the highest table is 75cm (2ft 6in).
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
View
- There is a section of the bar which is sometimes used as a full service restaurant.
Eating and Drinking (Restaurant)
- The following information is for the restaurant.
- The restaurant is located to the left as you enter.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 15m (16yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 65cm (2ft 2in).
- The distance between the floor and the highest table is 74cm (2ft 5in).
- The standard height for tables is 74cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are not available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Fine Dining.
Other Floors
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Steps
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- The floors which are accessible by stairs are G,1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are the female changing rooms.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- This accessible toilet is located to the right as you enter, off of the main corridor.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 247cm x 235cm (8ft 1in x 7ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 178cm (5ft 10in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
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Comments
View
- This toilet is also used as the female standard toilet.
Accessible Shower
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the accessible toilet.
- The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
- The height of the seat is 43cm (1ft 5in).
- Other facilities available include; drop down rails.
- There is level access to the services from the accessible shower facilities.
Standard Changing Room (Male)
- There is a/are standard changing room(s) available.
- The standard changing room(s) is/are approximately 35m (38yd 10in) from the main entrance.
- The standard changing room(s) is/are approximately 34m (37yd 7in) from the reception desk.
- The standard changing room(s) is/are approximately 20m (21yd 2ft) from the golf course.
- The standard changing room(s) surveyed is/are located to the right as you enter, at the end of the corridor.
- There is level access to the standard changing room(s).
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
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Comments
View
- There is a similar female changing room located on the first floor.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located in the male changing room.
- The male toilet(s) is/are approximately 35m (38yd 10in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
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Comments
View
- There are additional female toilets located in the female changing rooms on the first floor.
Additional Info
- Staff do not receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located in the car park.
- A member of staff trained in BSL skills is not normally on duty.