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Eden Walk

Eden Walk, Kingston Upon Thames, Surrey, KT1 1BL

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Access Guide

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Introduction

  • The shopping centre is open 7 days a week, with late night shopping available every Thursday and Friday.
  • The centre managers office is on the first floor via the car park.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Kingston Upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kingston.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 21:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 410cm (10ft 6in x 13ft 5in).
  • The car park surface is tarmac.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
  • Comments View
    • Parking in the designated areas for Shopmobility customers is free.
    • All other areas in the car park is charged.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are Car Park - G-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-2.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 200cm x 200cm (6ft 7in x 6ft 7in).
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Outside Access (Eden Street Entrance)

  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Eden Walk Entrance)

  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Union Street Entrance)

  • There is level access into the venue.
  • The main doors open (no doors).

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 2m (6ft 7in) from the second floor lift.
    • The accessible toilet is located on the 2nd floor of the car park.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the car park help kiosk.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 110cm (3ft 7in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located on the 2nd floor of the car park.
    • The female toilets are 5m (16ft 5in) from the second floor lift.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located on the 2nd floor of the car park.
    • The male toilets are 3m (9ft 10in) from the second floor lift.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the female facility.
    • The height of the baby change table once extended is 86cm (2ft 10in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.