You are on Introduction. Skip to the next section.

Introduction

• The Fircroft Centre provides support and activities for people with mental health problems and learning disabilities in a welcoming and non-institutional environment. .
• For additional out of hours services please contact the centre.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town or city.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Surbiton.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:15 - 15:00.
• Tuesday 09:15 - 20:00.
• Wednesday 09:15 - 16:00.
• Thursday 09:15 - 16:00.
• Friday 09:15 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • There is not a road to cross between the car park and the entrance.
• Comments View
  • The car park is 5m from the venue's entrance.
  • The convenient dropoff point is located outside the rear entrance
  • The photograph shows the entrance to the car park from Ditton Road.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• There is not level access into the venue.
• The intercom is in a suitable position to allow wheelchair users to gain access.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 115cm (3ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 90cm (2ft 11in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• There is / are 4 step(s) to the area / service.
• The steps are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

• There is not level access into the venue.
• The bell is in a suitable position to allow wheelchair users to gain access.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 85cm (2ft 9in) wide.

You are on Level Change (Rear Entrance). Skip to the next section.

Level Change (Rear Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the car park.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a/are step(s) to access this area/service.
• There is/are 4 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.

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• Comments View
  • The ramp is situated before the steps, leading from the car park.
  • There is platform lift that overcomes the steps.

You are on Lift (Rear Entrance). Skip to the next section.

Lift (Rear Entrance)

• There is a lift for public use.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 80cm x 140cm (2ft 7in x 4ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Lighting levels are bright.

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• Comments View
  • There is a dining area where food is served daily.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Other View
  • The services on the floors which are not accessible are the computer suite and counselling rooms.
• Comments View
  • These services are also available on the ground floor.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
  • This accessible toilet is located next to the rear entrance.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 200cm x 300cm (6ft 7in x 9ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 125cm (4ft 1in).
  • The tap type is lever.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is fair.
• Comments View
  • Wall mounted and drop down rails are available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located next to the rear entrance.
  • The female toilets are 3m (9ft 10in) from the accessible entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located next to the rear entrance.
  • The male toilets are 3m (9ft 10in) from the accessible entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • The Fircroft Trust is a charity which supports adults living in the community with mental health problems and/or learning disabilities.
  • Users of the Fircroft Centre must be referred by their GP.
  • On Tuesday evenings, there is an out of hours social group that meets from 16:00 to 20:00.
  • Horticultural Education is available.