Access Guide
Introduction
- The Fircroft Centre provides support and activities for people with mental health problems and learning disabilities in a welcoming and non-institutional environment. .
- For additional out of hours services please contact the centre.
Location
- The venue is situated outside the centre of the town or city.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Surbiton.
Opening Times
- Monday 09:15 - 15:00.
- Tuesday 09:15 - 20:00.
- Wednesday 09:15 - 16:00.
- Thursday 09:15 - 16:00.
- Friday 09:15 - 16:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- There is not a road to cross between the car park and the entrance.
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Comments
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- The car park is 5m from the venue's entrance.
- The convenient dropoff point is located outside the rear entrance
- The photograph shows the entrance to the car park from Ditton Road.
Outside Access (Main Entrance)
- There is not level access into the venue.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 115cm (3ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 90cm (2ft 11in) wide.
Level Change (Main Entrance)
- There are steps to access this area / service.
- There is / are 4 step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Rear Entrance)
- There is not level access into the venue.
- The bell is in a suitable position to allow wheelchair users to gain access.
- The main doors open away from you (push).
- The doors are single width.
- The doors are heavy.
- The door opening is 85cm (2ft 9in) wide.
Level Change (Rear Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the car park.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a/are step(s) to access this area/service.
- There is/are 4 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
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Comments
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- The ramp is situated before the steps, leading from the car park.
- There is platform lift that overcomes the steps.
Lift (Rear Entrance)
- There is a lift for public use.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- Staff do need to be notified for use of the lift.
- The dimensions of the lift are 80cm x 140cm (2ft 7in x 4ft 7in).
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Lighting levels are bright.
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Comments
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- There is a dining area where food is served daily.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
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Other
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- The services on the floors which are not accessible are the computer suite and counselling rooms.
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Comments
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- These services are also available on the ground floor.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
- This accessible toilet is located next to the rear entrance.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 200cm x 300cm (6ft 7in x 9ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 125cm (4ft 1in).
- The tap type is lever.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the walls and floor is fair.
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Comments
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- Wall mounted and drop down rails are available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located next to the rear entrance.
- The female toilets are 3m (9ft 10in) from the accessible entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located next to the rear entrance.
- The male toilets are 3m (9ft 10in) from the accessible entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- An assistance dog toilet area can be provided onsite.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- The Fircroft Trust is a charity which supports adults living in the community with mental health problems and/or learning disabilities.
- Users of the Fircroft Centre must be referred by their GP.
- On Tuesday evenings, there is an out of hours social group that meets from 16:00 to 20:00.
- Horticultural Education is available.