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Fircroft Centre

96 Ditton Road, Surbiton, Surrey, KT6 6RH

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Access Guide

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Introduction

  • The Fircroft Centre provides support and activities for people with mental health problems and learning disabilities in a welcoming and non-institutional environment. .
  • For additional out of hours services please contact the centre.

Location

  • The venue is situated outside the centre of the town or city.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Surbiton.

Opening Times

  • Monday 09:15 - 15:00.
  • Tuesday 09:15 - 20:00.
  • Wednesday 09:15 - 16:00.
  • Thursday 09:15 - 16:00.
  • Friday 09:15 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • There is not a road to cross between the car park and the entrance.
  • Comments View
    • The car park is 5m from the venue's entrance.
    • The convenient dropoff point is located outside the rear entrance
    • The photograph shows the entrance to the car park from Ditton Road.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 115cm (3ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open away from you (push).
    • The doors are single width.
    • The doors are heavy.
    • The door opening is 90cm (2ft 11in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • There is / are 4 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Rear Entrance)

  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 85cm (2ft 9in) wide.

Level Change (Rear Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the car park.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a/are step(s) to access this area/service.
  • There is/are 4 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Comments View
    • The ramp is situated before the steps, leading from the car park.
    • There is platform lift that overcomes the steps.

Lift (Rear Entrance)

  • There is a lift for public use.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 80cm x 140cm (2ft 7in x 4ft 7in).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are the computer suite and counselling rooms.
  • Comments View
    • These services are also available on the ground floor.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • This accessible toilet is approximately 3m (3yd 10in) from the accessible entrance.
    • This accessible toilet is located next to the rear entrance.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 200cm x 300cm (6ft 7in x 9ft 10in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm (4ft 1in).
    • The tap type is lever.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
  • Comments View
    • Wall mounted and drop down rails are available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • The Fircroft Trust is a charity which supports adults living in the community with mental health problems and/or learning disabilities.
    • Users of the Fircroft Centre must be referred by their GP.
    • On Tuesday evenings, there is an out of hours social group that meets from 16:00 to 20:00.
    • Horticultural Education is available.