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Guildhall

High Street, Kingston upon Thames, Surrey, KT1 1EU

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Access Guide

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Introduction

  • Departments located in the Guildhall include; The Chief Executive's Department, Electoral Registration, Information and Advice Centre, Council Chamber and Committee Meeting Rooms, Legal Department, Environmental Health Department and Trading Standards Department.
  • If you have an urgent call for the council outside of office hours you can ring emergency out of hours number 020 8547 5800.

Opening Times

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The venue can be contacted by telephone from 08:00 - 18:00..

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Kingston upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Kingston Station.

Parking

  • The venue does have its own car park.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 350cm x 550cm (11ft 6in x 18ft 1in).
  • The nearest designated bay is 30m (33yd) from the main accessible entrance.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.
  • Comments View
    • These designated parking bays are situated near the rear entrance to the Guildhall.

Outside Access (Main Entrance)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 187cm (6ft 2in) wide.

Level Change (Main Entrance)

  • There are steps to access this area / service.
  • The steps are located directly in front of the entrance.
  • There is / are 14 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.

Lift (Main Entrance)

  • There is a lift for public use.
  • The lift is located on the left as you face the entrance steps.
  • The lift is a platform lift.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 104cm (3ft 5in).
  • The dimensions of the lift are 97cm x 199cm (3ft 2in x 6ft 6in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do not have tactile markings.
  • The lighting level in the lift is low.

Outside Access (Rear Entrance)

  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 98cm (3ft 3in) wide.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • Comments View
    • There is another ramp inside this entrance leading into the lower ground floor.
    • Please use the intercom provided at this entrance to gain access.
    • Visitors using this entrance will be escorted into the building by a member of staff.

Reception

  • The reception desk is 20m (22yd) from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • The reception desk has a lowered section available.
    • This desk is situated in the main foyer inside the High Street entrance.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Lighting levels are bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G-1-2-3.
  • The lift is 20m (22yd) from accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift gives access from the accessible entrance to the main building.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • This accessible toilet is 20m (21yd 2ft) from the accessible entrance.
    • This accessible toilet is located on the 1st floor.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 160cm x 235cm (5ft 3in x 7ft 9in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • The tap type is lever.
    • Disposal facilities are available in the cubicle.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
    • There is a towel dispenser.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is fair.
  • Comments View
    • Wall mounted and drop down rails are available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.